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Branch Supervisor - Job Opportunity at Hertz Europe

Exeter, GB
Full-time
Mid-level
Posted: July 29, 2025
On-site
£28,000 - £35,000 annually plus quarterly performance bonuses, reflecting mid-level supervisory responsibilities in the UK automotive services sector with potential for significant bonus earnings based on location performance

Benefits

Comprehensive pension scheme with employer contribution up to 8% of salary, providing enhanced retirement security above standard market offerings
Extended annual leave package of 33 days including bank holidays, offering superior work-life balance compared to UK statutory minimums
Performance-based quarterly bonus scheme tied to operational and financial targets, enabling significant earnings enhancement
Premium healthcare coverage including dental insurance, addressing both routine and emergency medical needs
Executive-level travel benefits including air lounge access and comprehensive travel insurance for business and personal use
Enhanced income protection through pension scheme, providing financial security during periods of inability to work
Substantial life insurance coverage providing tax-free lump sum payments to beneficiaries
European-wide staff discount program across all Hertz locations, offering significant personal travel savings
Comprehensive career development opportunities spanning UK and European operations
Educational advancement support including degree and Masters program funding

Key Responsibilities

Drive exceptional customer service delivery through hands-on leadership and personalized service standards, directly impacting customer retention and brand reputation in competitive rental market
Execute strategic revenue optimization through advanced selling techniques and local market intelligence, meeting aggressive daily, weekly, monthly and annual financial targets
Maintain operational excellence through strict adherence to Standard Operating Procedures, ensuring full regulatory compliance including GDPR data protection and health & safety requirements
Optimize location profitability through comprehensive understanding of P&L management, cost control initiatives, and growth opportunity identification
Lead high-performance team development through structured one-to-one coaching, performance feedback systems, and recognition programs that build sustainable performance culture
Implement sophisticated fleet and resource planning systems that align vehicle availability and staffing levels with demand forecasting and market conditions
Resolve complex customer service escalations using proven methodologies and company tools, maintaining service standards while protecting revenue streams
Ensure quality control through rigorous vehicle inspection protocols and damage documentation systems that minimize financial exposure

Requirements

Education

Not specified

Experience

Previous customer service and sales experience essential, operational experience in similar environment desirable, previous supervisory experience desirable

Required Skills

Previous customer service and sales experience essential Operational experience in a similar environment desirable Previous supervisory experience desirable Full UK or EU Driving License

Certifications

Full UK or EU Driving License
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Sauge AI Market Intelligence

Industry Trends

The car rental industry is experiencing significant transformation driven by digital customer expectations, with successful supervisors needing to balance traditional service excellence with technology-enabled customer experiences. Mobile check-in, contactless rentals, and digital fleet management are becoming standard operational requirements. Post-pandemic travel recovery has created intense competition for market share, making revenue optimization and yield management critical skills for branch supervisors. Companies are focusing heavily on ancillary revenue streams and premium service offerings to maintain profitability margins. Sustainability initiatives are reshaping fleet composition with increasing electric and hybrid vehicle integration, requiring supervisors to understand new vehicle technologies, charging infrastructure, and evolving customer preferences toward environmentally conscious transportation options.

Role Significance

Typically managing 8-15 frontline customer service representatives and rental agents, with responsibility for scheduling, performance management, and operational coordination across multiple shifts to ensure 24/7 coverage at busy locations.
Mid-level management position with significant operational authority, serving as the key link between corporate strategy and frontline execution. The role carries substantial responsibility for location P&L performance, team development, and customer satisfaction metrics that directly impact regional business results.

Key Projects

Implementation of revenue optimization initiatives including dynamic pricing strategies, upselling programs, and seasonal demand management systems that can increase location revenue by 15-25% annually Leading customer experience transformation projects involving digital service integration, process improvement, and service standard elevation that enhance customer satisfaction scores and brand loyalty Fleet utilization optimization projects including predictive maintenance programs, vehicle lifecycle management, and strategic fleet composition adjustments that maximize asset utilization and minimize operational costs

Success Factors

Exceptional analytical capabilities combined with practical operational experience enable effective P&L management and data-driven decision making in fast-paced rental environment. Success requires ability to interpret financial metrics, identify trends, and implement corrective actions quickly. Advanced interpersonal and leadership skills are essential for managing diverse teams, resolving customer conflicts, and maintaining service standards during peak demand periods. The ability to coach, motivate, and develop team members directly correlates with location performance outcomes. Commercial acumen and sales expertise drive revenue generation through systematic identification of upselling opportunities, market analysis, and competitive positioning. Understanding local market dynamics and customer segmentation enables strategic decision-making. Operational excellence and attention to detail ensure compliance with complex regulatory requirements, company standards, and quality control measures while maintaining efficiency and cost-effectiveness in daily operations.

Market Demand

Moderate to high demand driven by travel industry recovery and expansion of car rental services, with particular strength in airport and tourist locations where operational expertise and customer service excellence are premium skills

Important Skills

Critical Skills

Revenue management and yield optimization skills are essential as the rental industry operates on thin margins with significant seasonal and daily demand fluctuations. Supervisors must understand pricing dynamics, inventory management, and market positioning to maximize profitability and maintain competitive advantage in local markets. Team leadership and performance management capabilities directly determine location success through customer service quality, operational efficiency, and employee retention. The ability to motivate, coach, and develop frontline staff creates sustainable competitive advantages and operational excellence. Financial analysis and P&L management expertise enable effective cost control, revenue optimization, and strategic decision-making. Understanding key performance indicators, variance analysis, and operational metrics is crucial for meeting corporate expectations and driving location profitability.

Beneficial Skills

Digital technology proficiency including fleet management systems, customer relationship management platforms, and mobile applications becomes increasingly valuable as the industry continues technological transformation and customer service digitization Multilingual capabilities provide significant advantages in tourist-heavy locations like Exeter, enabling enhanced customer service for international visitors and potentially accessing underserved market segments Project management and process improvement skills enable leadership of operational enhancement initiatives, technology implementations, and service standard improvements that drive competitive differentiation and operational efficiency

Unique Aspects

Global brand recognition provides significant competitive advantages in customer acquisition and retention, with established corporate accounts and loyalty programs that generate consistent revenue streams and market positioning strength
Comprehensive international network enables career mobility across European operations and global markets, offering unique professional development opportunities rarely available in smaller regional competitors
Advanced technology integration including fleet management systems, revenue optimization tools, and customer service platforms provides sophisticated operational capabilities that enhance efficiency and service delivery
Performance-based compensation structure with quarterly bonuses directly tied to location results creates strong alignment between individual success and business outcomes, enabling high-performing supervisors to significantly exceed base compensation expectations

Career Growth

Progression to area management typically occurs within 2-3 years with strong performance metrics, while advancement to regional roles generally requires 3-5 years of demonstrated success in branch management and operational excellence

Potential Next Roles

Area Manager overseeing multiple branch locations with regional P&L responsibility and strategic planning authority Regional Operations Manager with responsibility for district-level performance, market expansion, and operational strategy development Revenue Management Specialist focusing on pricing strategy, yield optimization, and market analysis across multiple markets Corporate Training Manager developing operational standards, training programs, and best practices for national implementation

Company Overview

Hertz Europe

Hertz Corporation represents one of the world's largest vehicle rental organizations with a comprehensive portfolio including Hertz, Dollar, Thrifty, and Firefly brands operating across approximately 9,700 locations globally. The company maintains dominant market positions in airport rental services and general use vehicle rental across North America, Europe, and international markets.

Industry leader with strong brand recognition and extensive global network, competing primarily with Enterprise Holdings and Avis Budget Group for market dominance. Hertz maintains competitive advantages through premium brand positioning, technological innovation, and comprehensive international presence.
Exeter location represents strategic positioning in Southwest England's tourism and business corridor, serving both leisure travelers accessing Devon and Cornwall destinations and business customers requiring reliable transportation services. The location benefits from proximity to transportation hubs and regional economic centers.
Fast-paced, performance-driven environment emphasizing customer service excellence, operational efficiency, and continuous improvement. The company culture values diversity, professional development, and results-oriented management with strong emphasis on meeting financial targets and maintaining service standards.
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