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Business Analyst - Job Opportunity at City of North Vancouver

North Vancouver, Canada
Temporary
Mid-level
Posted: June 17, 2025
On-site
CAD 46.07-54.44 per hour

Benefits

Comprehensive public sector benefits package including extended health and dental coverage, providing significant value compared to private sector equivalents
Defined benefit pension plan through municipal retirement system, offering superior long-term financial security
Compressed work schedule with scheduled days off every three weeks, enhancing work-life balance beyond typical private sector arrangements
Job security protections including right to revert to former position for internal candidates, providing career stability rare in temporary roles
Professional development opportunities within municipal government structure supporting career advancement

Key Responsibilities

Lead complex business analysis initiatives for enterprise-wide system transformations, directly impacting municipal service delivery to over 50,000 residents
Drive core system replacement for business permitting and licensing, modernizing critical municipal operations that generate significant revenue streams
Manage stakeholder requirements gathering across multiple departments, ensuring alignment between business needs and technical solutions
Collaborate with cross-functional teams including internal IT, external vendors, and business units to deliver strategic technology initiatives
Develop and maintain technical documentation and training materials that support long-term organizational knowledge management
Define user stories and solution architecture for agile development processes, directly influencing project success and timeline adherence

Requirements

Education

Degree or Diploma in Computer Science or Business Administration in computer-related disciplines

Experience

Two or more years of related experience with technical writing supporting requirement gathering documentation

Required Skills

system requirement gathering system/business workflow design methodology system procurement agile methodology project management fundamentals excellent organizational skills ability to prioritize workloads and meet deadlines proven interpersonal skills in establishing and maintaining effective working relationships facilitating multidisciplinary teams and 3rd party vendors

Certifications

formal Agile Development or Scrum Master Certification
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Sauge AI Market Intelligence

Industry Trends

Municipal governments across Canada are undergoing significant digital transformation initiatives, with permitting and licensing systems being priority areas for modernization due to citizen service expectations and operational efficiency demands. This trend has accelerated post-pandemic as municipalities seek to digitize processes that were traditionally paper-based. Public sector technology roles are experiencing increased demand as governments invest in digital infrastructure and citizen-facing services. The focus on agile methodologies in government projects represents a shift from traditional waterfall approaches, creating opportunities for professionals with modern development practices. Business analysis roles in municipal settings are evolving to bridge the gap between traditional government processes and modern technology solutions, requiring professionals who understand both domains and can facilitate organizational change management.

Salary Evaluation

The hourly rate of CAD 46.07-54.44 translates to approximately CAD 95,800-113,200 annually for full-time work, which is competitive for mid-level business analyst positions in the Vancouver metro area. This compensation aligns well with public sector pay scales and includes the premium typically associated with specialized municipal system knowledge.

Role Significance

Typical municipal IT teams range from 8-15 professionals, with business analysts often serving as key liaison points between technical teams of 3-5 developers and business stakeholders across multiple departments numbering 20-30 individuals.
This is a mid-level position with significant autonomy and project leadership responsibilities. The role involves managing complex stakeholder relationships and driving strategic technology initiatives, indicating substantial influence on organizational outcomes and direct reporting to senior management.

Key Projects

Enterprise resource planning system implementations focusing on citizen-facing services Permitting and licensing system modernization projects involving workflow automation and digital service delivery Cross-departmental process improvement initiatives requiring business process reengineering Vendor management and system procurement projects involving RFP processes and solution evaluation

Success Factors

Strong stakeholder management skills are critical given the need to work across multiple municipal departments with varying technical literacy and competing priorities. Success requires building consensus among diverse groups while maintaining project momentum. Deep understanding of municipal business processes, particularly permitting and licensing workflows, is essential for identifying optimization opportunities and ensuring system requirements capture regulatory compliance needs. Agile project management expertise combined with traditional government procurement processes requires balancing iterative development approaches with formal municipal approval processes and budget cycles. Technical writing and documentation skills are paramount in government settings where audit trails, compliance documentation, and knowledge transfer are critical for long-term system sustainability.

Market Demand

High demand exists for business analysts with municipal government experience and agile certification, particularly those skilled in system modernization projects. The Vancouver region shows strong growth in public sector technology investments.

Important Skills

Critical Skills

Agile methodology expertise is essential as municipal governments transition from traditional project management approaches to iterative development processes. This skill set enables successful navigation of government approval processes while maintaining development velocity and stakeholder engagement. Stakeholder management and facilitation skills are paramount given the complex web of municipal departments, external vendors, and citizen service requirements. Success depends on building consensus among groups with different priorities, technical understanding, and organizational cultures. System requirement gathering and documentation skills form the foundation of successful municipal system implementations. Government environments require detailed documentation for audit purposes, knowledge transfer, and regulatory compliance, making technical writing abilities crucial for project success.

Beneficial Skills

Municipal government process knowledge, while not explicitly required, significantly enhances effectiveness in understanding regulatory requirements, approval workflows, and citizen service delivery expectations that drive system requirements. Vendor management experience becomes increasingly valuable as municipalities rely on external partners for system implementation while maintaining accountability for public funds and service delivery outcomes. Change management and training development skills support successful system adoption across municipal departments with varying levels of technical expertise and resistance to process changes.

Unique Aspects

This role offers rare exposure to comprehensive municipal system transformation, providing experience with both citizen-facing services and internal government operations that is highly valuable in the public sector career market.
The two-year timeframe provides sufficient duration to see projects through complete implementation cycles, offering meaningful experience in long-term system development and organizational change management.
Working directly with permitting and licensing systems provides specialized knowledge in regulatory compliance and government service delivery that is transferable across municipal and provincial government roles.
The combination of agile methodology implementation within traditional government structures offers unique experience in organizational change management and process modernization.

Career Growth

Progression to senior roles typically occurs within 2-3 years in municipal environments, with advancement often tied to successful project delivery and demonstrated stakeholder management capabilities.

Potential Next Roles

Senior Business Analyst or Lead Business Analyst positions within municipal government, typically involving larger transformation projects and team leadership responsibilities IT Project Manager roles focusing on municipal system implementations and digital transformation initiatives Business Process Manager or Municipal Systems Manager positions combining business analysis expertise with broader operational oversight

Company Overview

City of North Vancouver

The City of North Vancouver operates as a progressive municipal government serving approximately 50,000 residents in one of Metro Vancouver's most desirable communities. The city has established a clear strategic vision focused on health, sustainability, and quality of life, positioning itself as an innovative local government committed to digital transformation and citizen service excellence.

As part of the North Shore municipalities, the City of North Vancouver maintains a strong financial position with diverse revenue streams from residential, commercial, and tourism sectors. The city is recognized for its forward-thinking approach to municipal services and community development.
Located in the Metro Vancouver region, the city benefits from proximity to major urban centers while maintaining its distinct community identity. This position provides access to a broader professional network and career opportunities within the regional government sector.
Municipal government environments typically emphasize collaborative decision-making, process adherence, and public accountability. The compressed work schedule and employee protections indicate a progressive approach to work-life balance and job security that differs significantly from private sector consulting environments.
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