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Business Analyst - Google CCAI Agent - Job Opportunity at Resolink Technologies Private Limited

Remote, India
Full-time
Senior
Posted: May 1, 2025
Remote
INR 10,000,000 - 40,000,000 per year

Benefits

Remote work flexibility
Experience with cutting-edge AI technology
Direct involvement in Google CCAI implementation

Key Responsibilities

Lead strategic implementation of Google CCAI solutions with direct business impact
Drive transformation of contact center operations through AI integration
Orchestrate cross-functional collaboration between business stakeholders and technical teams
Develop comprehensive AI implementation roadmaps and adoption strategies
Guide organizational change management for AI solutions

Requirements

Education

Master's degree in business administration, Information Technology, or related field

Experience

9-10 years

Required Skills

Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience with business process modeling and analysis tools Familiarity with Google CCAI Agent Assist Ability to work independently and as part of a team

Certifications

Business analysis or project management certifications (preferred)
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Sauge AI Market Intelligence

Industry Trends

Contact Center AI adoption is experiencing rapid growth with a projected CAGR of 25% through 2025, driven by increasing demand for automated customer service solutions Google's CCAI platform is gaining significant market share against competitors like Amazon Connect and Genesys Organizations are increasingly seeking specialists who can bridge the gap between AI technology and business operations

Salary Evaluation

The offered salary range of INR 10-40M reflects the premium market position for AI implementation specialists, particularly in the APAC region. This compensation level is competitive for senior BA roles in AI transformation projects.

Role Significance

Typically operates within a core team of 5-8 specialists, interfacing with broader implementation groups of 20-30 members
Senior strategic position responsible for driving AI transformation initiatives with direct impact on customer experience and operational efficiency

Key Projects

Enterprise-wide CCAI implementation and integration Contact center transformation programs AI-driven customer service optimization initiatives Cross-functional process redesign projects

Success Factors

Deep understanding of both business processes and AI capabilities Strong stakeholder management and communication skills Ability to translate complex technical concepts into business value Experience with change management in technology transformation

Market Demand

Very high demand driven by rapid adoption of AI in customer service operations and limited talent pool with specific Google CCAI expertise

Important Skills

Critical Skills

CCAI platform expertise is essential as it forms the core of implementation strategy Business process analysis skills are crucial for identifying AI integration opportunities Stakeholder management capabilities are vital for ensuring successful adoption

Beneficial Skills

Experience with multiple cloud platforms enhances solution design capabilities Change management expertise supports broader transformation goals Industry-specific knowledge aids in tailoring AI solutions

Unique Aspects

Direct involvement with Google's leading-edge CCAI platform
Opportunity to shape AI implementation strategies
High-impact role in digital transformation initiatives

Career Growth

2-3 years in role before progression to program director or equivalent strategic leadership position

Potential Next Roles

AI Program Director Digital Transformation Head Customer Experience Technology Leader Enterprise Architecture Leader

Company Overview

Resolink Technologies Private Limited

Resolink Technologies specializes in implementing advanced AI solutions, with a particular focus on Google's CCAI platform

Emerging player in the AI implementation services market with strong technical partnerships
India-based with global delivery capabilities, particularly strong in APAC region
Technology-driven environment with emphasis on innovation and remote collaboration
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