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Business Support Officer - Job Opportunity at Forbes Shire Council

Forbes, Australia
Full-time
Mid-level
Posted: May 24, 2025
On-site
AUD 57,000 - 82,000 per year

Benefits

Flexible work arrangements that enable optimal work-life balance and accommodate diverse personal circumstances
Comprehensive study support programs that accelerate professional development and career advancement
Extensive exposure to legislative operations providing valuable regulatory knowledge and compliance expertise
Access to community engagement opportunities that develop stakeholder management and public service skills
Professional development through involvement in $50 million capital works projects
Leadership development programs that enhance management capabilities and career progression
Enterprise-wide system upgrade participation providing cutting-edge technology experience
Stable employment with a well-established local government organization

Key Responsibilities

Deliver high-quality administrative and customer service support across all organizational tiers to ensure operational excellence and stakeholder satisfaction
Execute strategic records management and data entry operations that maintain organizational compliance and information integrity
Drive process efficiency and continuous improvement initiatives to optimize support services and enhance organizational performance
Provide critical assistance in the delivery of major council projects and priorities, contributing to community development and infrastructure advancement
Maintain customer focus and service excellence standards that enhance community relations and organizational reputation
Support the Manager Corporate Business in achieving departmental objectives and strategic priorities
Contribute to the operational delivery of projects within a $50 million capital works environment

Requirements

Education

Not specified

Experience

Not specified

Required Skills

High quality administrative skills Customer service excellence Records management Data entry management Process efficiency Continuous improvement Project support

Certifications

Working with Children Check (if applicable)
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Sauge AI Market Intelligence

Industry Trends

Local government sector is experiencing significant digital transformation with enterprise-wide system upgrades becoming standard practice to improve service delivery and operational efficiency. This trend is driving demand for administrative professionals who can adapt to new technologies while maintaining service quality. There is an increasing emphasis on process improvement and efficiency in public sector organizations, driven by budget constraints and community expectations for better service delivery. This creates opportunities for support officers who can identify and implement operational improvements. Community engagement and stakeholder management are becoming more sophisticated in local government, requiring support staff to develop stronger communication and relationship management skills to meet evolving public expectations.

Salary Evaluation

The salary range of AUD 57,000-82,000 is competitive for mid-level administrative roles in regional Australian local government, positioning slightly above entry-level but below senior administrative positions. This range reflects the diverse responsibilities and the regional location premium.

Role Significance

Likely working within a team of 5-10 administrative and corporate services staff, with regular interaction across the broader organization of approximately 150 employees spanning various professional disciplines.
This is a mid-level administrative position with significant operational responsibility, reporting directly to senior management and having influence across multiple organizational tiers. The role carries meaningful decision-making authority in process improvement and system optimization.

Key Projects

Major infrastructure development projects including subdivision developments and industrial park establishment Digital transformation initiatives including online management software implementation Community development projects such as CBD redevelopment and lake activation strategies Asset management and governance improvement initiatives

Success Factors

Strong adaptability to technological change and digital transformation initiatives, as the organization is actively implementing enterprise-wide system upgrades and online management software Excellent stakeholder management skills to effectively support diverse teams ranging from engineers and planners to community development officers Process improvement mindset with the ability to identify inefficiencies and implement sustainable solutions across multiple support service areas Customer service excellence particularly important given the direct community interaction and the organization's emphasis on service delivery

Market Demand

Moderate to high demand exists for skilled administrative support professionals in local government, particularly those with process improvement capabilities and technology adaptation skills.

Important Skills

Critical Skills

Administrative excellence and attention to detail are fundamental as the role supports operations across all organizational tiers and maintains critical records management systems. These skills directly impact organizational compliance and operational efficiency. Customer service capabilities are essential given the direct community interaction and the organization's emphasis on service excellence as a core value. Strong customer service skills enhance community relations and organizational reputation. Process improvement and efficiency optimization skills are increasingly valuable as local government faces pressure to deliver better services with constrained resources. These skills contribute directly to organizational effectiveness.

Beneficial Skills

Project management capabilities would enhance effectiveness given the organization's extensive capital works program and major development projects. These skills would enable greater contribution to strategic initiatives. Technology adaptation skills are valuable as the organization implements enterprise-wide system upgrades and digital transformation initiatives. Strong technical skills accelerate career progression in modern local government. Stakeholder engagement and communication skills provide advantages in the diverse professional environment and community-focused organizational culture. These skills enable broader career opportunities within the organization.

Unique Aspects

Direct involvement in major regional development projects including industrial parks and livestock exchange facilities that provide exposure to significant infrastructure development
Opportunity to work within a technologically progressive local government environment that is actively modernizing systems and processes
Access to diverse professional networks within the organization, from engineers and surveyors to community development specialists
Contribution to ambitious community strategic planning that shapes regional growth and development

Career Growth

Progression to senior administrative roles typically occurs within 3-5 years, with opportunities for specialization or team leadership emerging based on performance and organizational needs.

Potential Next Roles

Senior Administrative Officer or Coordinator roles within local government Specialized positions in project coordination or business improvement Team leadership positions in corporate services or community development Cross-functional roles in areas like economic development or strategic planning

Company Overview

Forbes Shire Council

Forbes Shire Council is a substantial regional local government organization managing a $50 million capital works budget and employing approximately 150 staff across diverse professional disciplines. The organization demonstrates strong growth orientation with major infrastructure and community development projects.

Well-positioned as a significant regional council with strategic location advantages, managing substantial infrastructure projects and maintaining a diverse, professionally qualified workforce that indicates organizational maturity and capability.
Forbes serves as an important Central West NSW hub with strategic location benefits including proximity to major transport routes and accessibility to capital cities, positioning it as a growth-oriented regional center.
The organization emphasizes vibrancy, energy, and community partnerships while maintaining focus on high-quality service delivery and staff safety. The culture appears progressive with emphasis on technology adoption and leadership development.
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