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Chef de projet - ouverture de Boutique éphémère - Job Opportunity at Chanel

Geneva, Switzerland
Contract
Mid-level
Posted: May 28, 2025
On-site
CHF 85,000 - 110,000 annually based on Switzerland's luxury retail market standards, Geneva's high cost of living, and the specialized nature of luxury project management roles requiring 3-6 years experience

Benefits

Fixed-term contract offering concentrated project experience with defined timeline and clear deliverables
Opportunity to work with premium luxury brand with global recognition and market prestige
Exposure to cross-functional collaboration across multiple specialized departments
Direct involvement in strategic retail expansion initiatives and market development
Access to luxury retail operations and high-end customer engagement strategies

Key Responsibilities

Lead comprehensive project management for luxury retail pop-up store from conception to closure, ensuring strategic alignment with brand standards and market positioning
Orchestrate complex multi-stakeholder coordination involving internal teams and external partners to deliver seamless project execution
Drive budget management and financial oversight while maintaining strict adherence to allocated resources and delivering executive-level reporting
Spearhead store launch operations ensuring flawless customer experience through IT systems, logistics coordination, and operational procedures implementation
Design and execute customer engagement strategies through curated events and brand experiences that drive revenue and enhance brand equity
Analyze performance metrics and deliver comprehensive post-project analysis with actionable recommendations for future initiatives

Requirements

Education

Formation supérieure de niveau Master en gestion de projet, marketing, ou équivalent

Experience

Expérience de 3 à 6 ans en gestion de projet retail et/ou évènementiel, idéalement dans le secteur du luxe ou premium

Required Skills

Solide compréhension des enjeux Retail et opérationnels Excellente organisation, capacité à prioriser, rigueur Aisance relationnelle, capacités de communication et sens du service Goût pour le terrain, la coordination et les environnements exigeants Maîtrise du français et de l'anglais à l'oral et à l'écrit, l'allemand est un réel plus
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Sauge AI Market Intelligence

Industry Trends

The luxury retail sector is increasingly embracing pop-up and ephemeral store concepts as strategic tools for market testing, brand activation, and creating exclusive customer experiences. This trend has accelerated post-pandemic as brands seek agile retail solutions that minimize long-term commitments while maximizing brand impact and customer engagement. Digital integration in luxury retail is becoming paramount, with seamless omnichannel experiences expected by high-end consumers. Project managers in this space must now coordinate complex IT implementations alongside traditional retail operations. Sustainability and circular economy principles are reshaping luxury retail operations, with temporary retail formats gaining favor as they align with reduced environmental impact and resource optimization strategies that appeal to conscious luxury consumers.

Role Significance

The role typically coordinates with 15-25 internal stakeholders across multiple departments plus 5-10 external vendors and partners, while directly supporting a store team of 3-8 retail associates during operational phases.
This is a mid-level project management role with significant autonomy and cross-functional leadership responsibilities. The position requires managing senior stakeholders and external partners while being accountable for substantial budgets and strategic brand initiatives, indicating strong organizational trust and career advancement potential.

Key Projects

End-to-end luxury pop-up store development from site selection through grand opening execution Cross-cultural brand activation events targeting high-net-worth individuals and VIP clientele Complex vendor management projects involving luxury retail fixtures, high-end IT systems, and specialized service providers Customer experience optimization initiatives involving personal shopping services, private events, and exclusive product launches

Success Factors

Exceptional stakeholder management skills to navigate complex luxury brand hierarchies and maintain alignment across diverse internal and external partners while managing competing priorities and tight deadlines Deep understanding of luxury consumer psychology and behavior to create authentic brand experiences that resonate with discerning clientele and drive meaningful engagement beyond traditional retail transactions Proven ability to manage substantial budgets and resources while maintaining the exacting quality standards expected in luxury retail environments, where attention to detail and flawless execution are non-negotiable Cultural adaptability and multilingual communication skills essential for operating in Geneva's international luxury market and coordinating with global brand stakeholders and diverse customer base

Market Demand

High demand driven by luxury brands' strategic pivot toward experiential retail and agile market expansion. The specialized skill set combining luxury retail understanding with project management expertise creates a competitive candidate market.

Important Skills

Critical Skills

Project management expertise is absolutely essential as this role requires coordinating complex timelines, multiple stakeholders, and substantial budgets while maintaining Chanel's exacting quality standards and brand integrity throughout every phase of the project lifecycle Luxury retail operations knowledge proves critical for understanding the nuanced requirements of high-end customer service, inventory management, and brand presentation that differentiate luxury retail from mass market operations Cross-cultural communication and multilingual capabilities are vital in Geneva's international environment where success depends on effectively engaging with diverse stakeholders, customers, and partners across different cultural contexts and business practices

Beneficial Skills

Digital marketing and social media expertise increasingly valuable as luxury brands integrate online and offline experiences to create comprehensive customer journeys and maximize brand reach among younger luxury consumers Sustainability and circular economy knowledge becoming important as luxury brands face growing pressure to demonstrate environmental responsibility while maintaining exclusivity and prestige in their operations Data analytics and customer insight capabilities valuable for measuring event success, understanding customer behavior patterns, and optimizing future retail strategies based on quantifiable performance metrics

Unique Aspects

This role offers rare exposure to Chanel's complete retail development process from strategic conception through operational execution, providing comprehensive understanding of luxury brand retail operations that few positions can match
The temporary nature of pop-up retail creates an accelerated learning environment where traditional multi-year retail cycles are compressed into months, offering intensive skill development and rapid professional growth
Direct involvement in customer engagement strategy for ultra-high-net-worth clientele provides exclusive insight into luxury consumer behavior and personalized service delivery at the highest market levels
Geneva's position as a global financial center creates unique opportunities to understand international luxury consumption patterns and cross-cultural brand positioning strategies

Career Growth

Typical progression to senior roles occurs within 2-4 years given the accelerated learning environment of luxury retail and the strategic nature of this project management position

Potential Next Roles

Regional Retail Operations Manager overseeing multiple boutiques and market territories Brand Experience Director leading customer engagement strategies across retail channels Senior Project Manager for major retail expansions and flagship store developments Retail Strategy Consultant specializing in luxury brand market entry and expansion

Company Overview

Chanel

Chanel stands as one of the world's most prestigious luxury fashion and fragrance houses, founded in 1910 and renowned for revolutionary contributions to women's fashion, timeless elegance, and uncompromising quality standards that have defined luxury retail for over a century.

Chanel maintains a position among the top three luxury fashion brands globally, with consistent revenue growth and brand value appreciation that outperforms most competitors in the ultra-luxury segment while maintaining exclusivity and prestige.
Geneva represents a strategic location for Chanel's European operations, serving affluent Swiss and international clientele while providing access to the broader European luxury market and cross-border shopping patterns characteristic of the region.
Chanel maintains a culture of excellence, creativity, and meticulous attention to detail, with high performance expectations balanced by opportunities for professional development within a globally recognized luxury brand environment that values both innovation and tradition.
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