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Chief Architect CRM (Salesforce) - Job Opportunity at Michelin

Clermont-Ferrand, France
Full-time
Executive
Posted: June 16, 2025
On-site
EUR 120,000 - 150,000 annually based on executive-level CRM architecture role in France's automotive sector, with potential for performance bonuses and equity participation given Michelin's market position and the strategic importance of this role in digital transformation initiatives.

Benefits

Market-leading gender equality initiatives with 99/100 equality index score demonstrating commitment to inclusive workplace practices
Comprehensive disability inclusion program with dedicated support network and accessibility accommodations
Exceptional employee engagement rates at 83.5% indicating strong workplace satisfaction and retention
Premium internship and apprenticeship programs with 94.6% recommendation rate and top-tier compensation packages
Industry-leading corporate social responsibility recognition positioning employees within a purpose-driven organization
High employer brand value with top rankings across multiple talent attraction surveys enhancing career prestige
Access to sustainable mobility innovation projects and cutting-edge technology development initiatives

Key Responsibilities

Architect enterprise-wide CRM transformation strategy that directly impacts customer relationship management across global operations and drives measurable business outcomes
Lead the design and deployment of mission-critical, scalable information systems that support millions of customer interactions and multi-billion dollar revenue streams
Serve as primary technical liaison between business stakeholders and development teams, translating complex business requirements into actionable technical roadmaps
Ensure architectural compliance with enterprise standards while driving innovation and maintaining alignment with industry best practices and emerging technology trends
Orchestrate complex system integrations across multiple platforms and technologies to create seamless operational workflows and data consistency
Provide strategic technical leadership and professional development guidance to information systems teams, fostering innovation and technical excellence
Execute comprehensive architectural assessments and implement continuous improvement initiatives that optimize system performance and reduce operational risks
Manage enterprise-level technology risk mitigation strategies and make critical architectural decisions that impact organizational resilience and scalability
Drive technology innovation by researching, evaluating, and implementing cutting-edge solutions that maintain competitive advantage in the marketplace

Requirements

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Experience

Proven experience as a Chief Architect or similar role in an IS program implementing SalesForce solutions

Required Skills

Strong understanding of architectural frameworks and methodologies Expertise in designing and implementing complex information systems Excellent leadership, communication, and interpersonal skills Ability to work collaboratively with cross-functional teams Experience with cloud computing, cybersecurity, and data management Strong problem-solving and analytical skills Certification in architecture frameworks (e.g., TOGAF) Experience with Agile and DevOps methodologies Knowledge of emerging technologies such as AI, IoT, and blockchain

Certifications

Salesforce Certified Technical Architect (CTA) Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified B2B Solution Architect Salesforce Certified B2C Solution Architect
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Industry Trends

Enterprise CRM architecture is experiencing unprecedented transformation as organizations shift toward AI-powered customer engagement platforms, requiring architects who can integrate machine learning capabilities with traditional CRM systems to deliver predictive analytics and automated customer journey optimization. The automotive and manufacturing sectors are particularly focused on leveraging CRM data for connected vehicle services and predictive maintenance solutions. Cloud-first CRM strategies are becoming mandatory as companies seek to reduce infrastructure costs while improving scalability and global accessibility, with Salesforce leading the enterprise market through continuous platform evolution and acquisition of complementary technologies like Tableau and MuleSoft for comprehensive customer data management. Customer data privacy regulations including GDPR and emerging regional compliance requirements are driving demand for CRM architects who can design privacy-by-design systems that maintain customer trust while enabling sophisticated analytics and personalization capabilities across global operations.

Role Significance

Typically manages 15-25 technical professionals including solution architects, system administrators, and integration specialists, with matrix management responsibilities across multiple business units and geographic regions.
This is a C-level adjacent executive position with direct influence on enterprise-wide customer relationship management strategy, reporting likely to senior technology leadership and having significant input on digital transformation roadmap and technology investment decisions.

Key Projects

Enterprise CRM platform modernization initiatives involving migration from legacy systems to Salesforce ecosystem with custom integration development Customer 360-degree view implementation projects that consolidate data from multiple touchpoints including sales, service, marketing, and IoT device interactions AI and machine learning integration projects that enhance customer segmentation, predictive analytics, and automated engagement workflows

Success Factors

Deep technical expertise in Salesforce platform architecture combined with comprehensive understanding of enterprise integration patterns, API management, and data governance frameworks that ensure scalable and maintainable solutions across complex organizational structures. Strategic business acumen that enables translation of high-level business objectives into technical requirements while maintaining focus on measurable outcomes such as customer satisfaction improvement, sales process efficiency, and operational cost reduction. Change management and stakeholder communication skills that facilitate smooth technology adoption across diverse user groups, from sales representatives to executive leadership, ensuring maximum return on CRM technology investments. Innovation leadership that identifies emerging technology opportunities and develops proof-of-concept initiatives that maintain competitive advantage while managing risk and ensuring regulatory compliance in highly regulated industries.

Market Demand

High demand driven by digital transformation acceleration across manufacturing industries, with particular emphasis on customer experience optimization and data-driven business model evolution in the post-pandemic economy.

Important Skills

Critical Skills

Salesforce Technical Architect certification and deep platform expertise are absolutely essential as this role requires making complex architectural decisions that impact enterprise-wide CRM capabilities, system performance, and integration with existing business applications. The technical depth required for successful system design and troubleshooting complex integration challenges cannot be understated in an environment where system downtime directly impacts customer relationships and revenue generation. Enterprise architecture frameworks knowledge, particularly TOGAF certification, is crucial for ensuring that CRM solutions align with broader organizational technology strategy and comply with architectural governance standards. This skill becomes particularly important when managing complex stakeholder relationships and ensuring that tactical CRM improvements support long-term business objectives and technology roadmap alignment.

Beneficial Skills

Emerging technology expertise in AI, IoT, and blockchain provides significant competitive advantage as these technologies increasingly integrate with CRM platforms to deliver predictive customer insights, automated engagement workflows, and enhanced data security capabilities. Understanding these technologies positions the architect to identify innovation opportunities that differentiate customer experience and operational efficiency. Agile and DevOps methodology experience enhances delivery speed and solution quality by enabling continuous integration and deployment practices that reduce time-to-market for CRM enhancements while maintaining system stability and user satisfaction. This skill becomes increasingly valuable as organizations demand faster response to changing customer requirements and market conditions.

Unique Aspects

Opportunity to architect CRM solutions that integrate with IoT and connected vehicle technologies, positioning the role at the intersection of traditional customer relationship management and emerging mobility services that represent the future of transportation industry.
Access to global customer base spanning multiple industries including automotive, aviation, mining, and agriculture, providing exceptional diversity in technical challenges and solution requirements that enhance professional expertise and market value.
Leadership role in sustainability-focused digital transformation initiatives that align customer relationship management with environmental impact reduction and circular economy principles, reflecting growing market demand for ESG-compliant business practices.

Career Growth

3-5 years for progression to C-suite technology leadership roles, depending on successful delivery of major transformation initiatives and demonstrated business impact through customer experience improvement and operational efficiency gains.

Potential Next Roles

Chief Technology Officer positions within manufacturing or automotive companies seeking digital transformation leadership Chief Digital Officer roles focused on customer experience transformation and data-driven business model innovation Technology consulting partner positions with major consulting firms specializing in enterprise digital transformation and CRM strategy

Company Overview

Michelin

Michelin represents one of the world's leading tire manufacturers with significant diversification into mobility solutions, digital services, and sustainable transportation technologies, operating across more than 170 countries with substantial research and development investments in connected vehicle technologies and smart mobility platforms.

Global market leader in premium tire segments with strong competitive position in emerging mobility services, consistently ranked among top French multinational corporations with significant influence in automotive industry technology standards and sustainable transportation initiatives.
Clermont-Ferrand location represents Michelin's global headquarters and primary innovation center, offering exceptional access to executive leadership, strategic decision-making processes, and cutting-edge research and development initiatives in mobility technology and sustainable transportation solutions.
Performance-driven culture with strong emphasis on innovation, sustainability, and employee development, characterized by collaborative international environment, significant investment in employee training and career advancement, and commitment to diversity and inclusion as demonstrated by industry-leading equality metrics.
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