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Client Experience Manager - Job Opportunity at HYPERSCAL SOLUTIONS PTE. LTD.

Singapore, Singapore
Full-time
Senior
Posted: January 27, 2025
On-site
SGD 5,000-6,000 per month

Benefits

Healthcare coverage typical of Singapore charitable organizations
Professional development opportunities through extensive training programs
Social impact-focused work environment
Career growth within established charitable network

Key Responsibilities

Lead organization-wide client experience transformation initiatives
Develop and implement sustainable client feedback systems
Design and facilitate client-centric service training programs
Manage performance metrics and continuous improvement initiatives
Collaborate with cross-functional teams to enhance service delivery

Requirements

Education

Bachelor's degree in Business Administration, Marketing, Communications or related field (Master's preferred)

Experience

5 years in client service/service quality positions

Required Skills

Strategic thinking Data analysis Leadership Communication Facilitation Project management Client-focused mindset Multi-tasking Organizational skills Time management
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Sauge AI Market Intelligence

Industry Trends

Social service sector in Singapore is experiencing increased digitalization and demand for data-driven service delivery approaches Growing emphasis on client experience measurement and analytics in charitable organizations Rising importance of integrated social services requiring cross-functional expertise

Salary Evaluation

The offered salary range of SGD 5,000-6,000 per month (SGD 60,000-72,000 annually) is competitive for a senior client experience role in Singapore's non-profit sector, though slightly below similar positions in commercial sectors

Role Significance

Likely leading a small direct team while influencing 70+ programs across five service areas
Senior management position with significant influence on organizational culture and service delivery standards

Key Projects

Client journey mapping and service blueprint development Implementation of organization-wide feedback systems Training program development and delivery Service quality transformation initiatives

Success Factors

Ability to bridge social service expertise with modern client experience methodologies Strong change management capabilities to implement new systems across diverse service units Data-driven decision making balanced with empathetic approach to social services Excellent stakeholder management across multiple service areas

Market Demand

High demand due to increasing focus on service quality in social services sector and government push for enhanced social service delivery standards

Important Skills

Critical Skills

Change management expertise for implementing new systems Data analytics for measuring service quality Stakeholder management across diverse service areas Training and development program design

Beneficial Skills

Knowledge of social service sector regulations Experience with government reporting requirements Digital transformation expertise Service design methodologies

Unique Aspects

Rare opportunity to implement modern client experience practices in traditional social service setting
Broad scope covering multiple service areas requiring versatile expertise
Combination of strategic planning and hands-on implementation

Career Growth

2-3 years in role before advancement, depending on organizational growth and project success

Potential Next Roles

Director of Operations Head of Service Quality Chief Experience Officer Strategic Planning Director

Company Overview

HYPERSCAL SOLUTIONS PTE. LTD.

THK MC is a major charitable organization in Singapore serving over 70,000 beneficiaries through 70+ programs

Leading position in Singapore's social service sector with significant government partnership
Strong local presence with potential for regional influence in social service delivery models
Mission-driven environment focused on service excellence and community impact
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Job Listings Data

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  • Critical success factors and key skills
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