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Client Management Associate - Job Opportunity at StoneX Financial Pty Ltd

Sydney, Australia
Full-time
Entry-level to Mid-level
Posted: April 23, 2025
Hybrid
AUD 65,000 - 85,000 per year based on Sydney financial services market conditions and entry-level to mid-level positioning

Benefits

Hybrid work arrangement
Professional development opportunities
Global market exposure
Institutional-grade trading platforms access
International work environment

Key Responsibilities

Support Mandarin-speaking clients with account management and trading platform operations
Execute and monitor trade transactions
Conduct detailed trade investigations and analysis
Generate comprehensive trade reports and statistics
Provide solution-focused client service
Ensure regulatory compliance and policy adherence
Maintain flexible scheduling including shift work

Requirements

Education

Degree in relevant field (with exceptions for exceptional candidates)

Experience

Financial services experience preferred, especially in FX and CFDs

Required Skills

Native Mandarin speaking and writing Strong mathematical and analytical abilities Detail-oriented with emphasis on accuracy Excellent communication skills Problem-solving capabilities Adaptability to regulatory changes Client service expertise
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Sauge AI Market Intelligence

Industry Trends

The Asia-Pacific financial markets are experiencing significant growth in retail trading platforms, particularly in FX and CFDs, creating increased demand for bilingual client management professionals Regulatory scrutiny in the retail trading sector is intensifying, emphasizing the importance of compliance-aware client service roles Digital transformation in financial services is driving demand for professionals who can bridge traditional client service with modern trading platforms

Role Significance

Typically part of a 10-15 person client management team in retail trading operations
Junior to mid-level position with significant client-facing responsibilities and potential for growth into senior client management or specialized trading roles

Key Projects

Client portfolio expansion and retention initiatives Trading platform optimization and user experience enhancement Regulatory compliance implementation Cross-border transaction management

Success Factors

Strong cultural awareness and ability to bridge Western and Asian business practices Deep understanding of retail trading products and market dynamics Excellent risk management and compliance awareness Strong technical aptitude for trading platforms and financial systems

Market Demand

High demand due to growing APAC retail trading market and need for Mandarin-speaking professionals in Australian financial services

Important Skills

Critical Skills

Native Mandarin language skills are essential for serving key client demographic Financial markets knowledge, particularly in FX and CFDs Client relationship management in high-pressure trading environment

Beneficial Skills

Additional Asian languages Technical analysis skills Programming or automation capabilities Regulatory compliance knowledge

Unique Aspects

Rare combination of retail trading focus with institutional-grade infrastructure
Strong emphasis on bilingual capabilities in a global financial context
Hybrid working model in a traditionally office-based sector

Career Growth

2-3 years in role before advancement opportunities, with accelerated progression possible based on performance and market conditions

Potential Next Roles

Senior Client Manager Trading Desk Manager Compliance Specialist Product Development Manager

Company Overview

StoneX Financial Pty Ltd

StoneX Group Inc. is a Fortune 100 company with a century of experience in global financial markets, serving both institutional and retail clients through multiple business segments

Leading global financial services organization with strong presence in retail trading and institutional services
Significant APAC presence with Sydney office serving as a key hub for regional retail trading operations
Fast-paced, globally-oriented environment with emphasis on professional development and cross-cultural collaboration
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