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Client Services Representative, Banking Operations - Job Opportunity at SS&C Technologies

Singapore, Singapore
Full-time
Mid-level
Posted: January 23, 2025
On-site
SGD 65,000 - 85,000 per year based on Singapore financial sector standards and role requirements

Benefits

Global company exposure with international career opportunities
Professional development in fintech sector
Potential travel opportunities for client engagement
Enterprise-level technology exposure

Key Responsibilities

Lead daily treasury processing support for Top Tier Global bank operations
Manage client communications and issue resolution processes
Execute system testing and quality assurance for software releases
Coordinate with cross-functional teams including Development and Technical Services
Process and validate application defects with US development team
Implement and document system fixes for client delivery

Requirements

Education

Bachelor's degree or Master's degree

Experience

4 years with Bachelor's or 2 years with Master's in bank treasury operations

Required Skills

Strong analytical and problem-solving skills Strong written and verbal communication skills Effective time management skills Strong attention to detail Self-motivation Ability to work unguided
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Sauge AI Market Intelligence

Industry Trends

Financial services technology integration is accelerating with increased focus on treasury operations automation and efficiency Growing demand for professionals who can bridge technical and operational knowledge in banking Shift towards cloud-based treasury management solutions creating new operational paradigms Increased focus on real-time processing and instant settlement capabilities

Role Significance

Typically part of a 5-10 person client services team supporting multiple key accounts
Mid-level position with significant operational responsibility and client interaction

Key Projects

Treasury system implementations and upgrades Process automation initiatives Client onboarding and training System enhancement and optimization projects

Success Factors

Deep understanding of banking treasury operations and workflows Strong technical aptitude combined with client service orientation Ability to work across time zones with global teams Excellent problem-solving skills with attention to detail Effective communication skills for client interaction

Market Demand

High demand role with steady growth projection due to Singapore's position as a financial hub and increasing automation in treasury operations

Important Skills

Critical Skills

Treasury operations knowledge - Essential for understanding client needs and system functionality Technical problem-solving - Critical for defect analysis and resolution Client communication - Key for maintaining client relationships and issue resolution

Beneficial Skills

Project management capabilities Financial market knowledge Automation and process improvement expertise Multiple Asian language capabilities

Unique Aspects

Direct exposure to top-tier global banking clients
Combination of technical and client-facing responsibilities
Global team collaboration opportunities
Position at intersection of banking operations and technology

Career Growth

2-3 years in role typically required before advancement, with potential fast-track opportunities based on performance

Potential Next Roles

Senior Client Services Representative Client Account Manager Treasury Operations Manager Solutions Consultant Implementation Manager

Company Overview

SS&C Technologies

SS&C is a global leader in financial services and healthcare technology solutions with over 27,000 employees across 35 countries

Industry leader in financial technology solutions with strong market presence and extensive client base
Significant presence in Singapore serving as Asian hub for client services and operations
Fast-paced, technology-driven environment with focus on client service excellence and professional development
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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