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Client Success - UKI Territory - Job Opportunity at Gartner, Inc.

Egham, United Kingdom
Full-time
Entry-level to Mid-level
Posted: January 21, 2025
Hybrid
GBP 35,000-50,000 base plus performance incentives, varying by experience level

Benefits

Competitive compensation with performance-based rewards
Comprehensive world-class benefits package
Hybrid work environment with flexible arrangements
Professional development and growth opportunities
Global workplace diversity and inclusion initiatives

Key Responsibilities

Build and manage strategic relationships with C-level and senior executives
Drive client retention through value-focused engagement
Conduct virtual client consultations to align services with business priorities
Lead client onboarding and service implementation
Collaborate cross-functionally to maximize client value delivery

Requirements

Education

Bachelor's or Master's degree preferred

Experience

0-6 years relevant professional and/or internship experience

Required Skills

Customer service Communication Collaboration Prioritization Critical thinking Influencing skills Business-level English proficiency
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Sauge AI Market Intelligence

Industry Trends

Technology advisory services are experiencing significant growth due to digital transformation acceleration Increased demand for strategic guidance in post-pandemic business environment Growing emphasis on customer success roles as subscription-based services dominate the market

Role Significance

Typically part of a 10-15 person regional client success team, supporting enterprise-level accounts
Entry to mid-level position with significant client exposure and strategic impact on revenue retention

Key Projects

Strategic account planning and value realization programs Client engagement and retention initiatives Service adoption and expansion projects Cross-functional collaboration for client solution delivery

Success Factors

Strong business acumen and ability to understand enterprise-level challenges Excellence in relationship building across organizational levels Proactive problem-solving and value identification capabilities Effective virtual communication and presentation skills

Market Demand

High demand with steady growth projected due to expanding advisory services market and increasing focus on client retention in SaaS/subscription business models

Important Skills

Critical Skills

Relationship building: Essential for managing complex client portfolios and stakeholder relationships Business acumen: Required for understanding and addressing enterprise-level challenges Communication: Crucial for effective client engagement and internal collaboration

Beneficial Skills

Project management: Valuable for coordinating client initiatives Data analysis: Helpful for measuring and demonstrating client value Industry knowledge: Advantageous for providing context-specific guidance

Unique Aspects

Direct exposure to C-level executives early in career
Combination of strategic advisory and relationship management responsibilities
Strong emphasis on measurable client value delivery
Global reach with local market focus

Career Growth

2-3 years in role before advancement opportunity, depending on performance and market conditions

Potential Next Roles

Senior Client Success Manager Team Lead Account Director Customer Success Operations Manager

Company Overview

Gartner, Inc.

Gartner is a globally recognized leader in technology research and advisory services, serving executives across all major business functions

Industry leader in technology advisory services with strong market presence and continued growth trajectory
Significant UKI market presence with established client base and growing operations
High-performance environment with strong emphasis on professional development, collaboration, and diversity
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