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Collections Specialist - Job Opportunity at Spin Master Ltd

Toronto, Canada
Full-time
Mid-level
Posted: June 12, 2025
Hybrid
CAD 55,000 - 70,000 annually, based on Toronto market rates for mid-level collections roles in consumer goods companies, with potential for performance-based bonuses

Benefits

Flexible work schedule allowing for better work-life balance and personal productivity optimization
Comprehensive benefits package providing financial security and health coverage
Professional growth and career advancement opportunities within a global entertainment company
Innovation-focused work environment encouraging creative problem-solving and collaboration
Additional company perks enhancing employee engagement and workplace satisfaction

Key Responsibilities

Develop and implement strategic debt collection systems that directly impact company cash flow and financial health while managing customer relationships
Lead cross-functional collaboration initiatives to identify and resolve payment bottlenecks, driving operational efficiency improvements
Execute high-stakes financial negotiations for repayment plans that balance customer retention with revenue recovery objectives
Conduct comprehensive credit risk assessments that inform strategic decision-making for customer account management
Provide executive-level recommendations on credit limit adjustments that protect company assets while supporting business growth
Communicate critical financial insights to senior management and stakeholders to influence collections strategy and policy decisions
Drive technology enhancement projects within the order-to-cash process that modernize financial operations and improve scalability

Requirements

Education

Bachelor's degree in finance, business, or related field preferred

Experience

Previous experience as a collector, with a focus on resolving open deductions

Required Skills

Proficient computer skills Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) working knowledge of ERP systems other financial software Demonstrated evidence of improving the collection process Retail customer experience preferred
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Sauge AI Market Intelligence

Industry Trends

The toy and entertainment industry is experiencing significant consolidation and digital transformation, creating increased pressure on collections teams to maintain cash flow stability while managing relationships with major retail partners who have enhanced negotiating power. Companies are investing heavily in automated collections systems and data analytics to improve efficiency and reduce manual processing costs. Post-pandemic supply chain disruptions have led to more complex deduction management scenarios, with retailers increasingly disputing charges related to shipping delays, inventory shortages, and promotional discrepancies. This has elevated the strategic importance of collections specialists who can navigate these complex commercial relationships. The shift toward omnichannel retail strategies has created more sophisticated payment structures and revenue recognition challenges, requiring collections professionals to understand multiple business models and payment terms across traditional retail, e-commerce, and direct-to-consumer channels.

Role Significance

Typically part of a 3-5 person collections team within a larger finance department, with direct reporting relationships to senior finance management and regular interaction with sales, customer service, and legal teams
This is a mid-level position with significant autonomy and direct impact on company financial performance. The role requires independent decision-making on credit limits and collection strategies, indicating substantial trust and responsibility within the organization's financial operations structure.

Key Projects

Implementation of automated deduction management systems to improve processing efficiency and reduce manual errors Development of customer segmentation strategies for more targeted collection approaches based on payment history and business value Cross-functional initiatives to reduce root causes of deductions through improved order fulfillment and communication processes

Success Factors

Strong analytical capabilities to interpret complex financial data and identify patterns in customer payment behavior that inform strategic decisions Exceptional negotiation and communication skills to maintain positive customer relationships while achieving collection objectives in a competitive retail environment Deep understanding of retail business operations and seasonal patterns that affect payment cycles and deduction disputes Technological proficiency to leverage ERP systems and data analytics tools for efficient account management and reporting Cultural fit with Spin Master's innovation-focused, fast-paced environment that values creative problem-solving and collaborative approaches

Market Demand

Strong demand driven by increased complexity in B2B collections and the critical importance of cash flow management in the current economic environment

Important Skills

Critical Skills

ERP system proficiency is essential as modern collections operations rely heavily on integrated financial systems for account management, reporting, and automation. The ability to navigate complex software platforms directly impacts efficiency and accuracy in this role. Negotiation skills are paramount given the high-stakes nature of retail relationships and the need to balance aggressive collection efforts with customer retention objectives. Success requires the ability to find creative solutions that satisfy both parties. Financial analysis capabilities are crucial for making informed decisions about credit worthiness, payment plans, and collection strategies. The ability to interpret complex financial data and identify trends directly impacts risk management and business outcomes.

Beneficial Skills

Retail industry knowledge provides valuable context for understanding customer business cycles, promotional calendars, and operational challenges that affect payment patterns and deduction disputes Project management skills would enhance the ability to lead cross-functional initiatives and technology implementations that are increasingly important in modern finance operations Advanced Excel and data visualization capabilities would support more sophisticated analysis and reporting that could differentiate performance and support career advancement

Unique Aspects

Opportunity to work with high-profile entertainment brands that have strong consumer recognition and complex licensing arrangements, providing exposure to diverse revenue streams and collection challenges
Hybrid work model reflects the company's commitment to modern workplace flexibility while maintaining collaborative team dynamics
Direct involvement in technology enhancement projects indicates the company's investment in digital transformation and employee development opportunities
Collections role within an entertainment company offers unique insights into seasonal business patterns, promotional activities, and retail relationship management that differ from traditional B2B collections environments

Career Growth

Career progression typically occurs within 2-4 years for high performers, with opportunities for lateral moves into related finance functions or advancement within the collections hierarchy

Potential Next Roles

Senior Collections Specialist or Team Lead within 2-3 years, with expanded responsibility for training junior staff and developing collection strategies Credit Manager or Accounts Receivable Manager roles focusing on broader financial risk management and policy development Customer Finance Business Partner positions that combine collections expertise with strategic account management responsibilities

Company Overview

Spin Master Ltd

Spin Master Ltd is a globally recognized leader in the children's entertainment industry, known for innovative toy brands like PAW Patrol, Bakugan, and Hatchimals. The company has successfully diversified beyond traditional toys into digital gaming, entertainment content, and licensing, creating a robust multi-platform business model that generates revenue across various channels and geographic markets.

As a publicly traded company with strong brand recognition and international distribution networks, Spin Master occupies a premium position in the competitive toy industry, competing directly with industry giants like Mattel and Hasbro while maintaining its reputation for innovation and creativity
Toronto headquarters position offers exposure to the company's global operations and strategic decision-making processes, with potential for interaction with international teams and understanding of multi-currency, multi-jurisdiction collections challenges
The company emphasizes a startup-like culture despite its size, promoting innovation, collaboration, and fun while maintaining professional standards. The fast-paced environment rewards results-driven individuals who can adapt quickly to changing business needs and market conditions
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