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Commercial Product Manager - Job Opportunity at ING Bank

Amsterdam, Netherlands
Full-time
Senior
Posted: June 2, 2025
Hybrid
EUR 6,176.35 - 9,871.23 per month

Benefits

Competitive salary package tailored to individual qualifications and market positioning
Reduced 36-hour work week promoting superior work-life balance compared to industry standard 40-hour weeks
Enhanced vacation package with 24+2 individual holiday days plus 3 diversity leave days annually, exceeding typical European standards
Corporate social responsibility engagement through up to 2 paid volunteer days per year, supporting professional development and community impact
Premium financial benefits including 13th month salary and 8% holiday payment, providing additional 21% annual compensation boost
Individual Savings Contribution (BIS) at 3.5% of gross annual salary, representing employer-matched savings program
Comprehensive mobility solutions through mobility card covering transportation and travel expenses
Attractive pension scheme ensuring long-term financial security and retirement planning
Hybrid working model combining focused home-based work with collaborative office engagement, optimizing productivity and flexibility

Key Responsibilities

Drive comprehensive P&L ownership and day-to-day commercial performance optimization for payments and cash management product portfolio, directly impacting business unit profitability and market positioning
Orchestrate end-to-end product strategy development from conception through lifecycle management, including proposition design, roadmap planning, and commercial execution across European markets
Lead business case creation and performance tracking initiatives, identifying critical KPIs and data analytics requirements to monitor product success and inform strategic decision-making
Execute integrated marketing and communication strategies while managing customer satisfaction metrics to enhance client retention and market penetration
Conduct comprehensive market intelligence and competitive analysis to identify opportunities and threats, translating insights into actionable product development requirements
Manage regulatory compliance and non-financial risk frameworks including Product Approval Review Process, audit coordination, and key control testing to ensure operational excellence
Collaborate with cross-functional stakeholders including Risk, Compliance, Legal, and Audit teams to maintain regulatory adherence and mitigate product-related risks
Represent customer voice internally and externally, advocating for client needs while supporting sales efforts through pitch participation and industry event engagement
Drive pan-European collaboration and alignment across business units, leveraging network effects to optimize product performance and market reach
Partner with Delivery Management organization to translate business requirements into technical specifications, ensuring successful product development and 24/7 operational excellence

Requirements

Education

Master's or bachelor's degree

Experience

More than 5 years of working experience within Payments

Required Skills

An open and transparent communicator Strong resilience: ability to navigate through ambiguity and simplify complexity Experience in commercial product management and/or marketing and/or client experience Customer Market Analysis and Financial Analytical skills Stakeholder management skills in complex ecosystems Excellent written and verbal English communication skills

Certifications

Credit Risk experience is a plus
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Sauge AI Market Intelligence

Industry Trends

Digital payment transformation is accelerating across European markets, with financial institutions investing heavily in modernizing their transaction services infrastructure to compete with fintech disruptors and meet evolving client expectations for real-time, seamless payment experiences. Regulatory changes including PSD2, instant payments initiatives, and upcoming digital euro developments are reshaping the payments landscape, requiring banks to adapt their product offerings and ensure compliance while maintaining competitive positioning in the market. Corporate clients are increasingly demanding integrated cash management solutions that combine traditional banking services with advanced analytics, API connectivity, and multi-channel accessibility, driving the need for sophisticated product management expertise in the wholesale banking sector.

Salary Evaluation

The provided monthly salary range of EUR 6,176.35 - 9,871.23 translates to approximately EUR 74,000 - 118,000 annually, which is competitive for senior product management roles in Amsterdam's financial services sector, particularly considering ING's comprehensive benefits package and the specialized nature of payments product management.

Role Significance

Typical product management teams in wholesale banking environments range from 3-8 professionals, with this role likely leading a small team of product analysts and specialists while coordinating with multiple cross-functional stakeholders across sales, technology, risk, and compliance departments.
This is a senior-level position with significant autonomy and P&L responsibility, representing a newly created strategic role within ING's wholesale banking division, indicating the company's commitment to strengthening its competitive position in the payments and cash management market through dedicated product leadership.

Key Projects

Implementation of next-generation payments infrastructure to support real-time processing and enhanced client experience Development of API-based cash management solutions for institutional clients seeking integrated treasury management capabilities Launch of compliance-focused product enhancements addressing evolving regulatory requirements across European markets Creation of data-driven client insights platforms to improve product personalization and cross-selling opportunities

Success Factors

Deep understanding of European payments regulations and market dynamics combined with the ability to translate complex regulatory requirements into practical product features that maintain compliance while driving commercial success. Strong analytical capabilities to interpret market data, client feedback, and financial performance metrics, enabling data-driven decision-making that optimizes product positioning and profitability in competitive markets. Exceptional stakeholder management skills to navigate the complex ecosystem of internal departments, external regulators, and client organizations while building consensus around product strategy and development priorities. Commercial acumen that balances client needs with business objectives, ensuring product offerings generate sustainable revenue streams while maintaining ING's reputation for innovation and reliability in the wholesale banking sector.

Market Demand

High demand exists for experienced payments product managers as financial institutions undergo digital transformation and face increasing competition from fintech companies, with Amsterdam serving as a key European financial hub attracting significant investment in payment innovation and infrastructure development.

Important Skills

Critical Skills

Payments industry experience is absolutely essential as it provides the foundational knowledge necessary to understand complex transaction flows, regulatory requirements, and client needs that drive successful product development and market positioning in this highly specialized sector. Commercial product management expertise serves as the core competency for this role, enabling the translation of market opportunities into profitable product offerings while balancing client requirements with business objectives and competitive positioning strategies. Stakeholder management capabilities are crucial for success in the complex wholesale banking environment, where product managers must coordinate with multiple internal departments, external regulators, and diverse client organizations to achieve consensus and drive product initiatives forward. Financial analytical skills enable data-driven decision-making essential for P&L management, business case development, and performance optimization that directly impacts the commercial success of product offerings and overall business unit profitability.

Beneficial Skills

Credit risk knowledge provides valuable context for understanding client needs and regulatory requirements in wholesale banking, enhancing the ability to develop comprehensive product solutions that address broader client treasury and risk management objectives. Multi-language capabilities beyond English would enhance effectiveness in pan-European collaboration and client relationship management, particularly given the cross-border nature of wholesale banking operations and the diversity of ING's client base. Technology and API integration understanding would be increasingly valuable as clients demand more sophisticated digital interfaces and automated connectivity with their internal systems for cash management and payment processing. Regulatory affairs expertise beyond basic compliance knowledge would provide competitive advantages in navigating the evolving European payments landscape and anticipating future regulatory changes that impact product development priorities.

Unique Aspects

This role represents a newly created position within a dedicated Product Management department for Payments & Cash Management, indicating ING's strategic investment in strengthening its competitive position and unlocking new business opportunities in the rapidly evolving payments landscape.
The position combines commercial responsibility with significant cross-border collaboration requirements, offering exposure to diverse European markets and the opportunity to shape product strategy across multiple jurisdictions with varying regulatory and competitive dynamics.
Integration with ING's newly established Delivery Management organization provides unique exposure to modern product development methodologies and technology implementation processes, enhancing professional development opportunities in digital transformation initiatives.
The role offers direct client interaction opportunities through sales support and industry event participation, providing valuable market insights and relationship-building experiences that enhance both product development capabilities and career advancement prospects.

Career Growth

Progression to head-level positions typically occurs within 3-5 years for high-performing senior product managers, with movement to director or C-level roles generally requiring 5-8 years of additional experience and demonstrated success in driving significant business growth and market expansion.

Potential Next Roles

Head of Product Management for broader transaction services portfolio, overseeing multiple product lines and managing larger teams of product professionals Director of Strategy for wholesale banking division, focusing on business development and market expansion initiatives across European markets Chief Product Officer roles at fintech companies or smaller financial institutions seeking experienced payments industry leadership Senior client relationship management positions leveraging deep product knowledge to drive business development and account growth

Company Overview

ING Bank

ING Bank stands as one of Europe's largest and most innovative financial institutions, with approximately 38 million customers across 40 countries and a strong focus on digital banking transformation and sustainable finance initiatives that position the organization at the forefront of industry evolution.

ING maintains a leading position in European wholesale banking, particularly in transaction services and cash management, competing directly with major institutions like Deutsche Bank, BNP Paribas, and Santander while leveraging its digital-first approach to differentiate its service offerings.
Amsterdam serves as ING's global headquarters and a strategic hub for European operations, providing access to a thriving fintech ecosystem, regulatory expertise, and proximity to key European markets that enhance the company's ability to serve multinational corporate clients effectively.
ING promotes a progressive, collaborative work environment emphasizing innovation, diversity, and employee development, with strong commitments to work-life balance, sustainability, and social responsibility that attract top talent in the competitive financial services market.
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