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Conversational AI Data Analyst - Job Opportunity at JPMorganChase

Wilmington, United States
Full-time
Mid-level
Posted: March 27, 2025
On-site
USD 80,750 - 130,000 per year

Benefits

Comprehensive healthcare with on-site wellness centers - premium offering exceeding industry standard
Competitive retirement savings plan with employer matching
Advanced professional development through tuition reimbursement program
Work-life balance support including backup childcare services
Mental health and wellness resources including dedicated coaching
Financial coaching and advisory services - unique benefit for financial sector
Performance-based compensation including equity opportunities

Key Responsibilities

Lead development and optimization of intent taxonomy systems for Chase Digital Assistant platform
Drive cross-functional collaboration for NLP capability enhancement and model refinement
Conduct advanced conversational analysis to identify optimization opportunities and customer experience improvements
Design and implement analytical frameworks for enhanced Natural Language Understanding
Develop automation strategies for conversation analysis and efficiency improvement
Provide strategic recommendations based on data-driven insights to stakeholders
Manage and evaluate CDA intent and entity taxonomy systems
Partner with annotation teams to optimize training data quality and outcomes

Requirements

Education

Master's or PhD preferred in Computational Linguistics, Data Science, or related fields

Experience

3+ years in Data Analytics, Conversational AI, Computational Linguistics, or Natural Language Processing

Required Skills

Advanced knowledge of conversational AI product development lifecycle Strong analytical skills with complex data interpretation Expertise in taxonomy and entity management Excellence in communication and presentation Collaborative team working ability Proficiency with conversational AI platforms Python programming familiarity Background in linguistic analysis Experience with Generative AI and LLMs
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Sauge AI Market Intelligence

Industry Trends

Conversational AI is experiencing rapid growth in financial services, with a projected CAGR of 25% through 2025 as banks prioritize digital customer engagement Large language models are revolutionizing chatbot capabilities, creating increased demand for specialists who can optimize these systems Financial institutions are increasingly competing for AI talent with tech companies, driving up compensation and benefits packages

Salary Evaluation

The offered salary range of $80,750-130,000 is competitive for mid-level AI analysts in the financial sector, particularly given JPMorgan's comprehensive benefits package and bonus potential. Top performers in similar roles at major banks can expect total compensation reaching $150,000-180,000 with bonuses.

Role Significance

Typically part of a 10-15 person specialized AI team within a larger digital banking division of 100+ professionals
Mid-level position with significant strategic impact, directly influencing customer experience and digital transformation initiatives

Key Projects

Development and optimization of enterprise-scale chatbot systems Implementation of advanced NLP capabilities for customer service automation Cross-functional initiatives to enhance digital banking experience Data-driven optimization of conversation flows and customer interactions

Success Factors

Deep understanding of both technical NLP concepts and practical business applications Ability to translate complex technical insights into actionable business recommendations Strong collaboration skills across technical and business teams Balance of analytical precision with customer experience focus

Market Demand

Very high demand with significant growth trajectory. Financial institutions are rapidly expanding their AI capabilities, creating strong job security and career growth opportunities in this specialized field.

Important Skills

Critical Skills

Natural Language Processing expertise - fundamental for optimizing conversational AI systems Data analysis capabilities - essential for measuring and improving chatbot performance Cross-functional communication skills - crucial for translating technical insights to business value

Beneficial Skills

Python programming - valuable for data analysis and model optimization Knowledge of financial services industry - helpful for understanding business context Experience with large language models - increasingly important as technology evolves

Unique Aspects

Direct impact on customer experience for one of the largest US retail banks
Opportunity to work with cutting-edge AI technologies in a regulated environment
Combination of linguistic expertise with practical business applications

Career Growth

2-3 years in role with potential for advancement based on project impact and leadership demonstration

Potential Next Roles

Senior AI/ML Engineer Lead Conversational AI Architect AI Product Manager Digital Banking Innovation Lead

Company Overview

JPMorganChase

JPMorgan Chase is a leading global financial institution with significant investment in digital transformation and AI technologies

Industry leader in digital banking innovation with substantial resources dedicated to AI development
Strong presence in Wilmington, DE with significant technology operations center
Fast-paced, innovation-focused environment with emphasis on collaboration and technical excellence
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