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Customer Application Engineer - Job Opportunity at Ivalua

Melbourne, Australia
Full-time
Mid-level
Posted: March 27, 2025
Hybrid
AUD 110,000 - 140,000 per year based on Melbourne market rates for mid-level technical customer support roles in enterprise software

Benefits

Hybrid work model with flexible 3 days in office
Weekly team lunches and office snacks
Comprehensive training and career development program
Regular social events and team activities
Stable employment with cash-flow positive company
Collaborative international work environment

Key Responsibilities

Lead technical customer relationship management for 1-5 enterprise accounts
Drive application maintenance and performance optimization
Conduct regular strategic planning meetings with customers and integration partners
Perform complex SQL and code troubleshooting
Execute solution upgrades and change management
Provide technical expertise and training to customers and partners
Contribute to R&D feedback and product improvement

Requirements

Education

BE/BTech or Masters degree in Computer Engineering, Computer science, or related field

Experience

Minimum 3 years of experience on L3/L4 Software Product Technical Support Process

Required Skills

Object-oriented programming (C#) Advanced SQL expertise Technical support experience Customer relationship management Excellent communication skills Strong autonomy Priority management Multicultural collaboration
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Sauge AI Market Intelligence

Industry Trends

The procurement software market is experiencing rapid growth driven by digital transformation initiatives and supply chain resilience demands Integration of ESG considerations into procurement processes is becoming a critical differentiator Cloud-based procurement solutions are seeing increased adoption as organizations seek scalable and flexible solutions Technical support roles are evolving to require both deep technical expertise and strong business acumen

Role Significance

Part of a global technical support team of approximately fifty experts, typically working in regional clusters of 5-10 team members
Mid-level position with significant customer impact and technical ownership, serving as primary technical point of contact for enterprise clients

Key Projects

Application performance optimization and maintenance Customer-specific solution customizations Platform upgrade implementations Technical issue resolution and process improvement Customer training and enablement programs

Success Factors

Strong balance of technical expertise and customer service orientation Ability to translate technical concepts for business stakeholders Proactive problem-solving and issue prevention Effective prioritization and stakeholder management Deep understanding of procurement processes and business impact

Market Demand

High demand position due to the growing adoption of procurement technology solutions and the specialized nature of the role combining technical expertise with customer-facing responsibilities

Important Skills

Critical Skills

SQL and query optimization expertise essential for performance tuning and problem resolution C# development skills required for customization and troubleshooting Customer communication abilities crucial for relationship management Technical problem-solving capabilities needed for complex issue resolution

Beneficial Skills

Knowledge of procurement processes and business workflows Experience with cloud-based enterprise software Understanding of ESG and sustainability in procurement Familiarity with agile methodologies

Unique Aspects

Combination of technical depth and customer relationship management
Focus on procurement domain expertise
Strong emphasis on solution optimization and code quality
Global team collaboration opportunities
Stable, privately-held company environment

Career Growth

2-3 years in role before advancement opportunities, depending on performance and business growth

Potential Next Roles

Technical Team Lead Solutions Architect Customer Success Manager Product Manager Technical Account Manager

Company Overview

Ivalua

Ivalua is a leading cloud-based procurement solutions provider founded in 2000, focusing on comprehensive spend management and supplier collaboration

Well-established player in the procurement software market with strong financial stability and global presence
Growing APAC presence with Melbourne office serving as a key regional hub for customer support and implementation
International, innovation-focused environment with emphasis on professional development and work-life balance
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