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Customer Care Manager- Tractors - Job Opportunity at Mahindra & Mahindra Ltd

Bengaluru, India
Full-time
Senior
Posted: April 7, 2025
On-site
INR 25,00,000 - 35,00,000 per annum based on market standards for senior customer care positions in agricultural equipment sector

Benefits

Career development and leadership training opportunities
Professional certification support
Industry exposure in agriculture and automotive sectors
Management role with strategic impact

Key Responsibilities

Lead customer service strategy and system implementation for tractor division
Drive quality improvements through collaboration with Product Development teams
Manage service delivery processes and production efficiency
Develop and mentor team members
Interface with stakeholders for product feedback integration
Implement process optimization initiatives

Requirements

Education

Bachelor's degree in Business Administration, Marketing, or Agriculture; Master's degree preferred

Experience

8-10 years

Required Skills

Product Management Relationship Management Influencing Skills Conflict Management System Development Six Sigma Process Management Production Planning Product Planning Service Initiatives & Campaigns Talent Acquisition

Certifications

Six Sigma certification preferred CRM certification preferred
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Sauge AI Market Intelligence

Industry Trends

Agricultural mechanization in emerging markets is driving increased demand for specialized customer care expertise Digital transformation in agricultural equipment service delivery is creating new operational paradigms Sustainability and environmental considerations are becoming critical factors in agricultural equipment customer support

Role Significance

Typically managing 15-20 direct reports across service delivery and customer support functions
Senior management position with direct impact on customer satisfaction and product development strategy

Key Projects

Service delivery system transformation initiatives Customer feedback integration programs Quality improvement projects Team capability development programs

Success Factors

Strong understanding of agricultural equipment market dynamics Ability to balance technical knowledge with customer relationship management Experience in leading cross-functional teams Track record of implementing process improvements Strong stakeholder management capabilities

Market Demand

High demand due to agricultural sector modernization and increasing focus on customer experience in industrial equipment

Important Skills

Critical Skills

Six Sigma expertise for process optimization Stakeholder management for cross-functional collaboration Customer experience management in technical product context

Beneficial Skills

Agricultural sector knowledge Digital transformation experience Change management capabilities

Unique Aspects

Role combines traditional customer care with strategic product development input
Focus on both operational excellence and team development
Opportunity to influence product strategy through customer insights

Career Growth

2-3 years in role before progression to next level, depending on performance and organizational growth

Potential Next Roles

Head of Customer Experience Regional Service Director Product Strategy Head Operations Director

Company Overview

Mahindra & Mahindra Ltd

Mahindra & Mahindra is a leading manufacturer of tractors and farm equipment globally, with strong presence in emerging markets

Among top 3 tractor manufacturers worldwide with significant market share in India and expanding global presence
Strategic position in Bengaluru indicates focus on technology integration and service innovation
Professional environment with emphasis on innovation, sustainability, and leadership development
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