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Customer Engagement and Business Manager - Job Opportunity at Microsoft

United States
Full-time
Senior
Posted: January 27, 2025
Remote
USD 115,000 - 200,300 per year

Benefits

100% Remote Work Flexibility
Microsoft Standard Benefits Package (Healthcare, 401k, etc)
Professional Development Opportunities
Executive Level Exposure

Key Responsibilities

Strategic leadership of Corporate Vice President (CVP) customer engagements and communications
Development and execution of executive communication strategies
Management of customer escalations and executive briefings
Strategic narrative development and stakeholder management
Cross-functional collaboration and team leadership

Requirements

Education

Bachelor's Degree in Business, Marketing, Communications, Finance, or related field

Experience

6+ years in Communications, Marketing Operations, Public Relations, Customer Engagements, Field Operations, Program Management, Project Management, or business-related roles

Required Skills

Executive Communications Strategic Planning Customer Engagement Project Management Public Relations Marketing Operations Social Media Management Stakeholder Management Negotiation
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on customer experience as a key differentiator in enterprise tech Growing importance of executive communication in stakeholder management Shift towards integrated customer success models in enterprise software Rising demand for data-driven communication strategies

Salary Evaluation

The offered range is competitive for senior customer engagement roles in enterprise tech, with potential for higher compensation in key markets. The wide range (115k-200k) reflects the role's strategic importance and location flexibility.

Role Significance

Likely operates within a strategic team of 5-8 professionals supporting executive leadership
Senior position with direct impact on corporate strategy and executive communications

Key Projects

Executive communication strategy development Customer experience transformation initiatives Stakeholder engagement programs Crisis communication management

Success Factors

Strong executive presence and communication skills Ability to navigate complex stakeholder environments Strategic thinking with operational excellence Deep understanding of enterprise technology landscape Proven track record in managing high-stakes customer relationships

Market Demand

High demand position due to growing focus on customer experience in enterprise tech and the strategic importance of executive communications

Important Skills

Critical Skills

Executive Communication: Essential for managing C-level relationships and strategic messaging Strategic Planning: Critical for aligning customer engagement with business objectives Stakeholder Management: Key for navigating complex organizational dynamics

Beneficial Skills

Data Analytics: Growing importance for measuring communication impact Change Management: Valuable for driving customer experience initiatives Industry Knowledge: Helpful for understanding customer needs and market dynamics

Unique Aspects

Direct involvement with corporate vice president level
Blend of strategic communication and customer engagement
High-impact role in shaping Microsoft's customer experience strategy
Significant autonomy in work location

Career Growth

2-4 years in role before advancement, depending on impact and organizational growth

Potential Next Roles

Director of Customer Experience Head of Executive Communications Chief of Staff VP of Corporate Communications

Company Overview

Microsoft

Microsoft is a global leader in enterprise software and cloud services, with a strong focus on digital transformation and customer success

Industry leader in enterprise software with significant market influence and resources
Strong presence across all major markets with established customer success operations
Innovation-driven culture with emphasis on growth mindset and customer-centricity
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