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Customer Engagement Manager - Job Opportunity at 123Carbon

Leiden, Netherlands
Full-time
Mid-level
Posted: April 11, 2025
Hybrid
EUR 55,000 - 75,000 annually based on Leiden market rates for mid-level customer success roles in tech sector

Benefits

Competitive salary structure aligned with European tech sector standards
Strategic location in Leiden's innovation hub with hybrid work flexibility
Direct founder access and rapid growth opportunities in climate tech
International team exposure and professional development
Flexible scheduling with remote work options
Impact-driven role in climate technology sector

Key Responsibilities

Lead strategic customer onboarding and platform adoption initiatives with direct impact on business growth
Design and execute customized implementation strategies for enterprise clients
Drive technical configuration and optimization of carbon insetting platform
Manage customer success metrics and platform adoption KPIs
Develop and maintain strategic customer relationships across global markets
Contribute to product development through customer feedback integration
Execute platform testing and quality assurance processes

Requirements

Education

Master's degree in Computer Science, Engineering, Business, Environmental Science or related field

Experience

Minimum 2 years in customer success, sales, or consultancy

Required Skills

Strategic thinking and prioritization Self-starter mentality Strong analytical mindset Communication and empathy skills Understanding of Carbon/GHG regulations Customer relationship management Platform configuration expertise Problem-solving capabilities

Certifications

Customer success training (preferred)
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Sauge AI Market Intelligence

Industry Trends

Carbon management technology is experiencing rapid growth with expected CAGR of 15.7% through 2028, driven by regulatory pressures and corporate sustainability commitments Customer success roles in climate tech are evolving to require deeper technical expertise combined with sustainability knowledge Platform-based carbon management solutions are becoming central to corporate environmental strategies

Role Significance

Likely part of a lean customer success team of 3-5 members typical for growth-stage climate tech startups
Mid-level position with significant strategic impact due to direct customer success responsibility and product development influence

Key Projects

Enterprise customer onboarding programs Platform adoption optimization initiatives Customer success strategy development Product feedback integration projects

Success Factors

Deep understanding of carbon markets and regulatory frameworks Ability to translate technical concepts for diverse stakeholder groups Strong project management skills with focus on customer outcomes Balanced technical and interpersonal capabilities

Market Demand

High demand with growing competition for professionals combining technical platform expertise with sustainability knowledge

Important Skills

Critical Skills

Technical platform expertise for complex customer implementations Strategic thinking for customer success planning Environmental regulation knowledge for context-aware solutions

Beneficial Skills

Project management methodologies Data analysis capabilities Industry network development

Unique Aspects

Direct involvement in shaping emerging carbon management solutions
Combination of technical platform expertise with sustainability impact
Opportunity to influence product development in early-stage environment

Career Growth

2-3 years in role with potential for rapid advancement based on company growth trajectory

Potential Next Roles

Head of Customer Success Director of Customer Operations Product Strategy Lead Sustainability Solutions Consultant

Company Overview

123Carbon

Early-stage climate tech company focused on carbon insetting platform development with potential for significant market impact

Emerging player in the growing carbon management technology sector
Netherlands-based with international market focus
Dynamic startup environment balanced with structured approach to enterprise customer management
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  • Critical success factors and key skills
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