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Customer Experience Data Analyst (Fluent in French and English) - Job Opportunity at Axway Software SA

Courbevoie, France
Full-time
Mid-level
Posted: August 6, 2025
Hybrid
EUR 45,000 - 55,000 annually based on mid-level data analyst positions in the Paris metropolitan area, with potential for higher compensation given the specialized bilingual requirements and enterprise software focus

Benefits

Opportunity to work with a global team of 1,400+ professionals across 100 countries, providing extensive networking and collaboration opportunities
Access to cutting-edge enterprise integration technology and exposure to mission-critical software solutions
Professional development in a pioneer company with 25 years of digital transformation experience
Cultural diversity and global connectivity through Axway's international presence
Leadership support and mentorship programs to inspire daily growth
Flexible work arrangements including remote and onsite options
Equal opportunity employment with comprehensive AA and EEO policies

Key Responsibilities

Master complex customer data architecture within CRM systems and Salesforce functionality, becoming the strategic data steward for enterprise-level customer intelligence
Design and implement comprehensive Voice of Customer data collection strategies using Qualtrics platform, creating actionable dashboards that drive executive decision-making across multiple business units
Lead cross-functional coordination with stakeholders to ensure data accuracy and fulfill strategic ad-hoc analysis requests that impact customer retention and satisfaction metrics
Drive innovation in customer experience data management by identifying and implementing the most efficient and accurate solutions that scale across global operations
Conduct sophisticated analytical assessments linking customer experience metrics to tangible business outcomes and revenue impact
Collaborate with IT departments to architect and deploy VoC-related technology projects that enhance organizational capability
Execute strategic customer follow-up initiatives including survey response management, stakeholder interviews, and closed-loop feedback systems
Champion customer-centric cultural transformation by developing and disseminating Voice of Customer insights that influence company-wide strategic decisions
Support high-impact customer experience initiatives and cross-team projects that directly contribute to customer satisfaction and business growth

Requirements

Education

Bachelor's Degree

Experience

3+ years in the related field

Required Skills

Excellent written, verbal communication skills in English French language proficiency Proven results in data processing / analysis Ability to coordinate with stakeholders at all levels of the organization Expert proficiency with MS suite, particularly Excel Salesforce proficiency Knowledge of Qualtrics or similar survey tools Self-motivated, detail oriented and organized Highly organized and focused on deliverables
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Sauge AI Market Intelligence

Industry Trends

Customer Experience Management is experiencing unprecedented growth as companies recognize that 86% of buyers are willing to pay more for better customer experience, driving massive investment in VoC programs and data analytics capabilities across enterprise software companies The integration of AI and machine learning in customer feedback analysis is revolutionizing how companies process and act on customer data, with Qualtrics and Salesforce leading the charge in predictive customer experience analytics European data privacy regulations (GDPR) are creating specialized demand for bilingual analysts who can navigate complex compliance requirements while extracting actionable customer insights The shift toward real-time customer feedback loops and closed-loop systems is driving companies to invest heavily in professionals who can bridge technical data management with strategic business outcomes

Role Significance

Likely part of a 5-8 person Customer Experience team within a larger organization, with regular interaction across multiple departments including IT, Sales, Marketing, and Executive leadership
This is a strategic mid-level position with significant organizational influence, reporting directly to the head of Customer Experience and serving as the primary data steward for customer intelligence across global operations

Key Projects

Implementation of comprehensive Voice of Customer programs affecting thousands of enterprise clients Development of predictive analytics models that influence product development and customer retention strategies Cross-functional data integration projects connecting customer feedback to business outcomes and revenue metrics

Success Factors

Mastery of complex data architecture and the ability to translate technical insights into strategic business recommendations that drive executive decision-making Excellence in stakeholder management across all organizational levels, particularly the ability to communicate complex data findings to non-technical audiences Advanced proficiency in Qualtrics, Salesforce, and Microsoft Excel with the capability to build sophisticated dashboards and analytical models Strong project management skills to coordinate cross-functional initiatives and deliver measurable improvements in customer satisfaction metrics Bilingual communication excellence enabling effective interaction with Axway's global customer base and internal teams

Market Demand

High demand driven by digital transformation initiatives and the critical importance of customer retention in the competitive enterprise software market

Important Skills

Critical Skills

Salesforce CRM mastery is absolutely essential as it serves as the primary customer data repository and analytical platform, requiring deep understanding of data architecture and advanced functionality Qualtrics expertise is mission-critical for survey design, data collection, and dashboard creation that drives strategic decision-making across the organization Advanced Excel proficiency is fundamental for complex data analysis, modeling, and presentation creation that communicates insights to executive stakeholders Bilingual French-English communication enables effective interaction with Axway's global customer base and internal teams across different regions

Beneficial Skills

Python or R programming skills would significantly enhance analytical capabilities and automation potential for large-scale customer data processing Tableau or Power BI experience would complement dashboard creation abilities and provide additional visualization options for stakeholder presentations SQL database querying skills would enable direct data extraction and more sophisticated analytical capabilities beyond standard CRM interfaces Project management certification (PMP or Agile) would support cross-functional initiative leadership and stakeholder coordination requirements

Unique Aspects

Rare combination of technical data analysis expertise with bilingual French-English capabilities in the specialized enterprise integration software market
Direct exposure to mission-critical software implementations across diverse industries and global markets
Opportunity to influence customer experience strategies for a company serving 11,000+ enterprise clients worldwide
Strategic role in Voice of Customer programs that directly impact product development and business outcomes for a 25-year industry pioneer

Career Growth

Typical progression to senior analyst role within 2-3 years, with management opportunities available within 4-5 years given Axway's global scale and growth trajectory

Potential Next Roles

Senior Customer Experience Analyst with expanded analytical responsibilities and team leadership components Customer Experience Manager overseeing broader VoC programs and strategic customer initiatives Business Intelligence Manager focusing on customer data across multiple business units Customer Success Director with P&L responsibility for customer retention and satisfaction metrics

Company Overview

Axway Software SA

Axway Software SA is a well-established enterprise integration software company with 25 years of market presence, serving over 11,000 customers globally and maintaining operations in 100 countries, positioning it as a significant player in the digital transformation and API management space

Strong market position as part of the 74Software portfolio, competing with major players like MuleSoft, IBM, and Microsoft in the enterprise integration market, with particular strength in secure, mission-critical applications
The Courbevoie location places this role at the heart of Axway's European operations, likely serving as a regional hub for customer experience initiatives across EMEA markets
Emphasis on collaboration and global connectivity with a mature, established company culture that values both remote and onsite work flexibility, typical of European technology companies with international scope
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