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Customer Experience Partner - SCM - Job Opportunity at Maersk (APM Terminals)

Chennai, India
Full-time
Mid-level
Posted: March 18, 2025
On-site
INR 800,000 - 1,500,000 per annum based on experience level and market standards for multinational logistics companies in Chennai

Benefits

Global career development opportunities within Maersk Group
Industry-leading training and development programs
Work with cutting-edge logistics technology
International work environment
Healthcare and wellness benefits (standard for multinational in India)
Professional development support

Key Responsibilities

Manage end-to-end customer experience and relationship lifecycle
Handle complex case management and dispute resolution
Oversee customer onboarding and integration processes
Manage contract documentation and compliance
Coordinate operational finance activities
Lead proactive customer communication during service exceptions
Execute system updates and documentation management
Support cross-functional teams in query resolution

Requirements

Education

Bachelor/Master's Degree

Experience

2-6 years of relevant experience

Required Skills

Strong business and market understanding Customer service orientation Team collaboration Pressure management Organizational efficiency Detail orientation Strong interpersonal skills Communication skills Fluent English proficiency
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Sauge AI Market Intelligence

Industry Trends

Global logistics industry is experiencing rapid digital transformation, making customer experience roles increasingly technology-focused Supply chain disruptions have elevated the importance of customer communication and relationship management Integration of traditional logistics with e-commerce solutions is creating new customer service paradigms Sustainability initiatives are becoming central to customer relationship management in logistics

Role Significance

Typically part of a 15-25 person customer experience team in a regional hub structure
Mid-level position with significant customer impact and potential for growth into senior customer experience or operations management roles

Key Projects

Customer experience digitalization initiatives Service delivery optimization programs Customer retention and satisfaction improvement projects Process standardization and efficiency enhancement Cross-functional collaboration initiatives

Success Factors

Deep understanding of global logistics operations and customer pain points Ability to balance operational efficiency with customer satisfaction Strong diplomatic skills for managing complex stakeholder relationships Technical adaptability for evolving digital platforms Cultural awareness for international customer base

Market Demand

High demand with growing emphasis on digital transformation and customer experience optimization in global logistics

Important Skills

Critical Skills

Digital platform proficiency for evolving customer service tools Cross-cultural communication skills for global customer base Problem-solving abilities for complex logistics challenges Change management capabilities for digital transformation

Beneficial Skills

Data analytics for customer insight generation Project management methodologies Industry-specific software knowledge Supply chain management understanding

Unique Aspects

Role combines traditional customer service with digital transformation initiatives
Opportunity to work with global logistics leader during industry transformation
Exposure to comprehensive supply chain management practices
Integration of sustainability goals with customer experience

Career Growth

2-3 years in role before advancement, with accelerated progression possible based on performance and market conditions

Potential Next Roles

Senior Customer Experience Manager Regional Customer Solutions Lead Operations Excellence Manager Global Account Manager Service Delivery Manager

Company Overview

Maersk (APM Terminals)

Maersk is a global leader in integrated container logistics, operating in 130 countries with a comprehensive network of vessels, ports, and inland services

Industry leader with significant market share and reputation for innovation in logistics solutions
Strong presence in India with Chennai serving as a key operational hub for APAC region
Professional, diverse, and innovation-focused environment with emphasis on sustainability and digital transformation
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