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Customer Offering Manager - Job Opportunity at Beter Horen

Utrecht, Netherlands
Full-time
Senior
Posted: July 27, 2025
Hybrid
EUR 65,000 - 85,000 annually based on the senior-level responsibilities, Dutch market standards for product management roles, and the specialized nature of healthcare retail sector experience required

Benefits

24 vacation days plus an additional inclusivity day, providing above-average time off compared to standard Dutch employment packages
Competitive salary package with performance-based bonus structure and comprehensive pension arrangements ensuring long-term financial security
Home office compensation and dedicated budget for workspace setup, supporting the hybrid work model with practical financial assistance
Lease-a-Bike program offering tax-efficient transportation solutions with freedom to choose preferred bicycle models
Corporate fitness arrangements providing wellness benefits that contribute to work-life balance and employee health
NS business card for unlimited public transportation, particularly valuable given Utrecht's central location and extensive rail connections
Subsidized daily fresh lunch from local suppliers at below-market rates (under 2 euros), promoting healthy eating while supporting local businesses
Access to extensive professional development resources including 18,000+ LinkedIn Learning courses and proprietary Ampli-Academy training programs
Modern sustainable office environment on the 17th and 18th floors with panoramic city views in Utrecht's Le Mirage building
Hybrid work model enabling flexible work-from-home arrangements to optimize productivity and personal life balance

Key Responsibilities

Lead comprehensive product and service strategy development at country level, directly influencing market positioning and competitive advantage in the Dutch hearing care market
Drive pricing decisions and implementation across all product lines, requiring sophisticated revenue optimization and market analysis capabilities
Spearhead the launch of value-added services that differentiate the company's offering and create new revenue streams in the hearing care sector
Monitor and control performance metrics at country level, providing strategic oversight that directly impacts organizational success and market share
Co-design innovative products and services when market opportunities arise, requiring creative problem-solving and cross-functional collaboration
Manage comprehensive product portfolio optimization and revenue maximization strategies, balancing profitability with market penetration goals
Develop and execute sophisticated pricing and discount strategies that respond to competitive pressures while maintaining margin targets
Create and implement promotional calendars that align with seasonal trends, customer behavior patterns, and business objectives
Coordinate with multiple departments and corporate headquarters to ensure flawless execution and comprehensive performance evaluation of all initiatives

Requirements

Education

A bachelor or masters degree in a relevant (marketing) field

Experience

5+ years of experience in product marketing and/or category management and/or revenue management

Required Skills

Fluent in Dutch and English language skills, both written and spoken An entrepreneurial mindset and a positive and proactive attitude A passion about innovative and creative ideas and are keen to collaborate with different levels in the organization (local and international)
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Sauge AI Market Intelligence

Industry Trends

The hearing care industry is experiencing significant consolidation with major players like Amplifon acquiring local brands and standardizing operations across markets, creating opportunities for strategic product managers who can balance global efficiency with local market needs Digital transformation in healthcare is driving demand for technology-integrated hearing solutions, requiring product managers to understand both traditional retail dynamics and emerging digital service models Aging populations across Europe are expanding the addressable market for hearing care services, while younger consumers are increasingly concerned about hearing health due to lifestyle factors, creating diverse customer segments requiring different product approaches Regulatory changes in healthcare reimbursement models across European markets are shifting focus toward value-based care and outcome measurement, requiring sophisticated pricing and service design strategies

Role Significance

Likely managing or closely coordinating with 3-5 direct team members while influencing cross-functional teams of 15-20 professionals across marketing, sales, operations, and finance departments
Senior management position with country-level strategic responsibility and direct impact on revenue performance, requiring both tactical execution skills and strategic thinking capabilities across multiple business functions

Key Projects

Country-wide product portfolio optimization initiatives involving market research, competitive analysis, and revenue modeling New service launch programs requiring cross-functional project management and stakeholder alignment across local and international teams Pricing transformation projects that balance competitive positioning with profitability targets while ensuring regulatory compliance Digital service integration projects that connect traditional retail operations with emerging technology platforms and customer engagement tools

Success Factors

Deep understanding of healthcare retail dynamics combined with sophisticated revenue management capabilities that can optimize pricing across diverse customer segments and reimbursement models Strong analytical skills for interpreting market data, customer behavior patterns, and competitive intelligence to inform strategic product decisions Excellent cross-cultural communication abilities to effectively collaborate with international corporate teams while maintaining deep understanding of local Dutch market nuances Project management expertise to coordinate complex product launches and strategic initiatives across multiple departments and stakeholder groups Strategic thinking capability to balance short-term revenue targets with long-term market positioning and brand development objectives

Market Demand

High demand driven by industry consolidation, digital transformation needs, and the specialized skill set required to manage product strategy in regulated healthcare retail environments

Important Skills

Critical Skills

Revenue management and pricing strategy expertise is essential given the role's direct impact on country-level profitability and the complex reimbursement landscape in healthcare retail Cross-functional leadership abilities are crucial for coordinating product launches and strategic initiatives across diverse teams including clinical, retail, marketing, and finance departments Market analysis and competitive intelligence capabilities are vital for making informed product decisions in the rapidly evolving hearing care industry Bilingual communication skills in Dutch and English are mandatory for effectively managing local market relationships while collaborating with international corporate teams

Beneficial Skills

Digital marketing and e-commerce experience would be valuable as the hearing care industry increasingly integrates online and offline customer experiences Healthcare regulatory knowledge would enhance ability to navigate compliance requirements and reimbursement complexities Data analytics and business intelligence skills would strengthen capability to derive insights from customer data and market trends International business experience would facilitate collaboration with global teams and understanding of cross-market product strategies

Unique Aspects

Opportunity to influence product strategy for a global market leader while maintaining entrepreneurial autonomy in a country-level role
Access to extensive international resources and best practices while operating in the specialized healthcare retail sector
Combination of traditional retail management with healthcare service delivery, requiring unique skill set and offering distinctive career development opportunities
Work environment that balances corporate stability with innovation focus, supported by significant investment in employee development and modern workplace amenities

Career Growth

Typical progression to next senior level within 2-3 years given the strategic nature of the role and Amplifon's growth trajectory, with potential for accelerated advancement based on performance in country-level revenue optimization

Potential Next Roles

Regional Product Director overseeing multiple country markets within Amplifon's European operations General Manager or Country Manager role with full P&L responsibility for Netherlands operations Vice President of Product Strategy at corporate level, influencing global product development and market expansion strategies Chief Marketing Officer position within healthcare retail sector, leveraging deep industry expertise and proven revenue management track record

Company Overview

Beter Horen

Amplifon operates as the global leader in hearing care retail with over 20,900 professionals across 10,000 locations in 26 countries, representing a mature multinational corporation with established market presence and sophisticated operational capabilities

Dominant market position as the world's largest hearing care retailer, providing significant resources, brand recognition, and growth opportunities while operating in a fragmented industry undergoing consolidation
Strong Netherlands presence through the Beter Horen brand with approximately 200 retail locations and 700 employees, indicating substantial local market investment and growth potential
International corporate environment that maintains entrepreneurial startup mentality, emphasizing innovation, professional development, and career mobility across global operations
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