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Customer Service Associate - Job Opportunity at TDCX

Singapore, Singapore
Full-time
Entry-level
Posted: April 18, 2025
Hybrid
SGD 30,000 - 42,000 annually for entry-level positions in Singapore's BPO sector, with potential for significant increases based on performance and experience

Benefits

Comprehensive medical and insurance coverage with family benefits
Performance-based incentive structure above industry standard
Professional development programs with certified training
Flexible work arrangements including hybrid options
Modern workspace facilities with ergonomic design
Comprehensive wellness programs and social activities
Career mentorship and advancement programs
Transportation accessibility support

Key Responsibilities

Drive customer experience excellence through multi-channel support delivery with measurable impact on satisfaction metrics
Lead problem resolution through strategic analysis and solution development while maintaining high first-contact resolution rates
Develop and implement process improvements based on customer insights and operational data
Manage cross-functional relationships with service partners to ensure seamless issue resolution
Contribute to quality management system optimization through systematic feedback and implementation
Build and maintain strategic customer relationships to drive long-term loyalty and business growth

Requirements

Education

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field

Experience

2 years preferred, fresh graduates considered

Required Skills

Strong time management skills Multi-tasking abilities Customer service orientation Effective listening and empathy Phone etiquette Computer proficiency Excellent verbal and written communication in English System adaptation capabilities
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Sauge AI Market Intelligence

Industry Trends

Digital transformation is driving increased demand for multi-skilled customer service professionals who can handle complex technical interactions while maintaining high empathy levels The rise of omnichannel support is creating opportunities for customer service roles to evolve into more strategic positions with greater responsibility for customer experience management BPO industry in Asia is experiencing rapid growth due to increased outsourcing from global technology companies, particularly in the fintech and e-commerce sectors

Role Significance

Typically part of a 15-25 person team structure with direct reporting to team leaders and opportunities for mentor roles
Entry to mid-level position with significant customer impact and potential for rapid advancement based on performance

Key Projects

Customer experience enhancement initiatives focused on digital channel optimization Process improvement projects for operational efficiency Quality management system implementation and refinement Cross-functional collaboration initiatives for service delivery enhancement

Success Factors

Strong emotional intelligence and cultural awareness for diverse customer base Ability to maintain high performance metrics while delivering personalized service Adaptability to rapidly changing technology and customer service tools Proactive problem-solving approach with strategic thinking capabilities

Market Demand

High demand with strong growth trajectory due to Singapore's position as a regional BPO hub and TDCX's expansion plans

Important Skills

Critical Skills

Communication excellence in multiple channels as foundation for customer satisfaction Adaptability and quick learning for evolving technology platforms Problem-solving capabilities for complex customer issues Cultural awareness for diverse customer interactions

Beneficial Skills

Basic technical troubleshooting abilities Data analysis skills for performance monitoring Project management capabilities Additional language proficiencies

Unique Aspects

Strong focus on new economy clients provides exposure to cutting-edge business models and technologies
Comprehensive development program unusual for entry-level customer service positions
Global career opportunities through multinational client base and expanding operations

Career Growth

12-24 months for initial advancement opportunities based on performance and skill development

Potential Next Roles

Team Leader Quality Analyst Customer Experience Specialist Operations Supervisor Training Coordinator

Company Overview

TDCX

TDCX is a rapidly expanding digital CX solutions provider with strong presence in Asia and growing global operations, serving major technology and new economy clients

Leading position in Asian BPO market with strong financial performance and continued expansion into new markets and service offerings
Strategic location in Singapore with significant regional influence and multiple global delivery centers
Performance-driven environment with strong emphasis on professional development and work-life balance, characterized by modern workplace practices and comprehensive employee support systems
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