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Customer Service & Inside Sales Representative (Fluent in English and French) - Job Opportunity at Avery Dennison

Oegstgeest, Netherlands
Full-time
Mid-level
Posted: April 22, 2025
Hybrid
EUR 45,000 - 65,000 annually based on Netherlands market rates for similar roles in multinational manufacturing companies

Benefits

Work hours flexibility with hybrid arrangement
International work environment exposure
Competitive total rewards package
Professional development opportunities
Collaborative team environment

Key Responsibilities

Lead customer account management for EMEA region focusing on Reflective Solutions segment
Drive operational excellence through order processing and fulfillment optimization
Manage international customer relationships and technical support provision
Coordinate cross-functional activities between Sales, Marketing, and Operations
Implement continuous improvement initiatives for service quality enhancement
Facilitate strategic communication between global teams
Execute pricing and product strategy at customer level

Requirements

Experience

4-10 years of customer-facing experience

Required Skills

Fluent in English and French (written & spoken) German language proficiency (plus) Strong organizational and communication skills Analytical mindset High customer orientation Project team coordination IT proficiency with Order Management Systems G-Suite and Microsoft Office proficiency High degree of self-initiative and resilience
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Sauge AI Market Intelligence

Industry Trends

The materials science and digital identification solutions sector is experiencing rapid growth driven by e-commerce expansion and supply chain digitization Increased focus on sustainability and circular economy principles is reshaping customer service roles to include environmental compliance knowledge Multi-language customer service roles are becoming increasingly valuable as companies consolidate EMEA operations

Role Significance

Typically part of a 5-10 person customer service team supporting regional operations
Mid-level position with significant autonomy in customer relationship management and cross-functional coordination

Key Projects

Implementation of new customer service technologies and processes Market expansion initiatives in EMEA region Customer satisfaction improvement programs Supply chain optimization projects

Success Factors

Strong cultural intelligence and ability to navigate international business environments Balance between operational excellence and strategic customer relationship management Ability to bridge communication gaps between technical and commercial stakeholders Proactive problem-solving approach with focus on continuous improvement

Market Demand

High demand driven by manufacturing digitization and increased focus on customer experience in B2B sectors

Important Skills

Critical Skills

Multilingual capabilities essential for EMEA market coordination Technical product knowledge combined with customer service excellence Cross-functional project management abilities

Beneficial Skills

Understanding of materials science industry Digital transformation experience Supply chain management knowledge

Unique Aspects

Combination of technical product knowledge and international customer service
Strong focus on sustainability and digital transformation
Cross-functional role bridging sales, operations, and customer service

Career Growth

2-4 years in role before advancement opportunities, depending on performance and business growth

Potential Next Roles

Customer Service Team Lead Regional Sales Manager Account Management Executive Operations Manager

Company Overview

Avery Dennison

Global leader in materials science and digital identification solutions with strong market presence and innovative product portfolio

Fortune 500 company with $8.8B annual revenue and significant market share in core segments
Strategic EMEA position with strong focus on regional market development
Innovation-driven culture with emphasis on sustainability and digital transformation
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Job Listings Data

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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.