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Customer Service Officer - Job Opportunity at TDCX

Singapore, SG
Full-time
Entry-level
Posted: February 27, 2025
Hybrid
SGD 30,000 - 45,000 annually for entry-level positions in Singapore's customer service sector, with potential for higher earnings through performance incentives

Benefits

Comprehensive medical and insurance coverage with enhanced benefits package
Performance-based incentive structure with competitive base pay
Professional development programs and career advancement opportunities
Modern workspace facilities with ergonomic design
Work-life balance initiatives including flexible arrangements
Comprehensive recognition programs and team activities
Strategic location with public transport accessibility

Key Responsibilities

Lead customer engagement across multiple communication channels with focus on experience optimization
Develop and implement strategic solutions for complex customer issues while maintaining high satisfaction metrics
Drive first contact resolution through cross-functional collaboration and process optimization
Contribute to continuous improvement initiatives through systematic feedback and analysis
Ensure compliance with quality management standards while delivering exceptional service
Build and maintain long-term customer relationships through proactive engagement

Requirements

Education

Minimum Diploma, Bachelor's Degree preferred in any field

Experience

2 years preferred, fresh graduates considered

Required Skills

Strong time management and multitasking abilities Effective listening and customer empathy Professional phone etiquette Computer proficiency with ability to learn new systems Excellent verbal and written communication in English Problem-solving and analytical thinking Adaptability and quick learning
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Sauge AI Market Intelligence

Industry Trends

Digital CX transformation is driving increased demand for tech-savvy customer service professionals with strong emotional intelligence Asia-Pacific region experiencing rapid growth in digital services adoption, creating expanded opportunities in customer experience roles Integration of AI and automation tools in customer service requiring enhanced technical adaptability from service professionals

Role Significance

Typically part of a 15-25 person customer service team with matrix reporting to product and operations leads
Entry to mid-level position with significant customer impact and potential for rapid advancement based on performance

Key Projects

Customer experience enhancement initiatives Process optimization and documentation Cross-functional collaboration for service improvement Quality assurance and compliance programs

Success Factors

Strong emotional intelligence and cultural awareness for diverse customer base Ability to balance efficiency with personalized service delivery Proactive problem-solving mindset with focus on first-contact resolution Adaptability to rapidly evolving technical systems and processes

Market Demand

High demand driven by digital transformation initiatives and expansion of tech companies in Singapore, particularly in the new economy sectors

Important Skills

Critical Skills

Customer empathy and communication skills essential for maintaining high satisfaction in complex digital service environment Technical adaptability crucial for working with multiple systems and emerging technologies Problem-solving capabilities vital for maintaining first-contact resolution standards

Beneficial Skills

Additional language capabilities valuable for regional market expansion Project management skills beneficial for process improvement initiatives Data analysis capabilities helpful for performance optimization

Unique Aspects

Focus on new economy clients provides exposure to cutting-edge technologies and business models
Strong emphasis on employee development and career progression
Regional leadership position offers opportunities for cross-border experience

Career Growth

2-3 years for team lead positions, 3-5 years for specialist or supervisory roles

Potential Next Roles

Team Leader Customer Experience Specialist Operations Supervisor Quality Assurance Manager

Company Overview

TDCX

TDCX is a rapidly growing digital CX solutions provider serving major global technology and new economy companies

Strong market position in Asia-Pacific region with expanding global presence and established partnerships with leading tech companies
Significant footprint in Asia with strategic importance in Singapore's digital service sector
Dynamic, performance-driven environment with strong emphasis on professional development and work-life balance
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