Home Jobs Customer Service Representative (Emiratisation)
Back to Jobs

Customer Service Representative (Emiratisation) - Job Opportunity at HILTI

Dubai, UAE
Full-time
Entry-level
Posted: May 13, 2025
On-site
AED 15,000 - 20,000 per month based on UAE market standards for national hires in multinational technical sales support roles

Benefits

Global career mobility opportunities with international exposure
Recognition as top employer with strong workplace culture
Professional development and cross-functional growth programs
Diverse and inclusive work environment with multinational team exposure

Key Responsibilities

Lead customer relationship management through multi-channel support including voice, email, and chat with 10-second response time target
Execute master data management ensuring 100% accuracy in SAP system maintenance
Drive multi-channel sales strategy optimization and lead generation
Coordinate cross-departmental communication between technical sales, key accounts, and support teams
Manage complaint resolution with first-contact solution priority
Support field operations through detailed communication and sales lead distribution

Requirements

Education

Bachelor's Degree

Required Skills

UAE National Family Book holder Proficiency in English (verbal and written) Good computer skills (ideally SAP) Excellent telephone manner Exceptional interpersonal and negotiation skills High commitment to customer satisfaction Team playing skills with strong customer orientation Self-motivation, highly energetic, outgoing character
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

Construction technology sector is experiencing rapid digital transformation, driving increased demand for tech-savvy customer service professionals UAE's Emiratisation initiative is creating premium opportunities for nationals in multinational corporations Multi-channel customer service is becoming standard in B2B technical sales environments

Role Significance

Typically part of a 15-25 person customer service team in regional operations
Entry to mid-level position with significant growth potential in technical sales organization

Key Projects

Implementation of multi-channel customer service strategies SAP system data quality management Customer satisfaction improvement initiatives Sales lead generation and qualification programs

Success Factors

Strong technical aptitude combined with exceptional communication skills Ability to understand complex construction products and explain technical details to customers Cultural awareness and ability to work in diverse international environment Process-oriented mindset with focus on accuracy and efficiency

Market Demand

High demand position due to Emiratisation requirements and construction sector growth in UAE

Important Skills

Critical Skills

Technical product knowledge and ability to explain complex solutions Multi-channel communication skills including digital platforms SAP system expertise for data management Cultural awareness and professional communication in diverse environment

Beneficial Skills

Construction industry knowledge Project management capabilities Additional language skills Digital marketing awareness

Unique Aspects

Rare opportunity for UAE nationals to join global leader in construction technology
Strong emphasis on professional development and international career paths
Direct involvement in technical product support and sales process

Career Growth

2-3 years in role before advancement, with accelerated progression possible through demonstrated performance

Potential Next Roles

Technical Sales Representative Key Account Manager Customer Service Team Leader Sales Operations Manager

Company Overview

HILTI

Hilti is a global leader in construction technology and tools with presence in 120 countries and strong focus on innovation and sustainability

Premium market position in construction technology with emphasis on direct sales model and customer relationships
Significant UAE presence with strong growth trajectory in Middle East construction market
Known for strong professional development focus, international mobility, and performance-driven culture with emphasis on employee wellbeing
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.