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Customer Service Representative - Project Management - Job Opportunity at Trivium Packaging

Schiphol, Netherlands
Contract
Mid-level
Posted: May 1, 2025
Hybrid
EUR 45,000 - 55,000 annually based on Amsterdam market rates for similar roles in manufacturing sector

Benefits

Individual development programs with structured career progression paths
Autonomous work environment with high accountability
Multicultural and informal work atmosphere
Sustainability-focused organization (top 1% EcoVadis rating)
Virtual team collaboration opportunities across global locations

Key Responsibilities

Strategic management of order-to-cash process with focus on customer relationship optimization
End-to-end SAP system administration including pricing updates and demand planning
Cross-functional coordination with supply chain for order prioritization and issue resolution
Customer relationship development and value proposition communication
Process improvement and transformation implementation
Master data management and customer onboarding coordination

Requirements

Education

BS degree, preferably in business or technical direction

Experience

1-2 years in customer service or sales support role

Required Skills

Strong knowledge of SAP or equivalent ERP systems Proficiency in MS Office Dutch & English language proficiency (C1 level) Strong analytical skills Process improvement expertise Stakeholder management Critical thinking Change management Communication skills Team collaboration Problem-solving ability Organizational skills Flexibility Assertiveness

Certifications

Professional selling and negotiation training (preferred)
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Sauge AI Market Intelligence

Industry Trends

Metal packaging industry is experiencing significant growth driven by sustainability demands and circular economy initiatives Digital transformation in manufacturing creating increased demand for ERP-savvy customer service professionals Rising focus on supply chain optimization and customer experience integration

Role Significance

Likely part of a 5-8 person customer service team within larger global organization
Mid-level position with significant operational autonomy and cross-functional influence

Key Projects

ERP system optimization and process improvement initiatives Customer experience enhancement programs Supply chain coordination projects Sustainability integration in customer service operations

Success Factors

Strong understanding of manufacturing operations and supply chain dynamics Ability to balance customer satisfaction with operational efficiency Technical aptitude with ERP systems and data analysis Cultural awareness and international business acumen

Market Demand

High demand with growing emphasis on sustainability expertise and digital transformation skills

Important Skills

Critical Skills

ERP system expertise essential for daily operations and process optimization Communication skills crucial for stakeholder management across cultural boundaries Change management capabilities vital for ongoing transformation initiatives

Beneficial Skills

Project management methodologies Data analytics capabilities Industry-specific sustainability knowledge Additional European languages

Unique Aspects

Sustainability leadership position with EcoVadis Platinum rating
Global virtual team structure offering international exposure
Strong focus on transformation and process improvement
Balance of operational excellence with sustainability goals

Career Growth

2-3 years in role before advancement opportunity, depending on performance and organizational growth

Potential Next Roles

Senior Customer Service Representative Customer Service Team Lead Account Manager Process Improvement Specialist

Company Overview

Trivium Packaging

Global leader in sustainable metal packaging with €3.0 billion annual revenue and 8,000 employees across 60 locations

Top-tier player in metal packaging industry with strong sustainability credentials
Strategic position in European market with global operational scope
Results-driven, entrepreneurial environment with strong emphasis on sustainability and international collaboration
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