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Customer Success Manager - Job Opportunity at GreenFlux

Amsterdam, Netherlands
Full-time
Mid-level
Posted: March 1, 2025
On-site
EUR 55,000 - 75,000 annually based on Amsterdam market rates for mid-level Customer Success roles in the tech sector

Benefits

Dynamic and innovative work environment
Contribution to sustainable future initiatives
International work exposure
Professional development opportunities
Informal organizational culture

Key Responsibilities

Strategic client portfolio management and growth optimization
End-to-end customer lifecycle ownership from pre-contract to expansion
Cross-functional leadership in coordinating platform deliveries and implementations
Revenue generation through upsell and cross-sell initiatives
Technical escalation management and resolution oversight
Customer success strategy development and execution
Training and knowledge transfer program management
Financial process oversight including invoicing coordination

Requirements

Education

Bachelor or Master degree, preferably relating to Commercial or Environmental/Sustainable studies

Experience

At least 2 years' experience in a similar role for B2B/SAAS services

Required Skills

Commercial experience with up-selling and cross-selling Project Management expertise Professional fluency in Dutch and/or German Analytical thinking Detail-oriented approach Initiative-taking ability Strong communication skills Flexible mindset Affinity with EV or energy sector
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Sauge AI Market Intelligence

Industry Trends

The electric vehicle charging infrastructure market is experiencing exponential growth, with a CAGR of over 30% expected through 2030. SaaS platforms in the EV charging space are becoming increasingly critical as charging networks expand and require sophisticated management solutions. Integration of charging management with broader mobility services represents a key strategic direction, especially following GreenFlux's acquisition by DKV Mobility Group.

Role Significance

Likely part of a growing customer success team of 5-10 members, given the company's scale-up status and European market focus
Mid-level position with significant strategic impact due to direct influence on customer growth and retention

Key Projects

International charging network expansions Large-scale platform implementations for major mobility providers Strategic account growth initiatives Cross-border charging solution deployments

Success Factors

Deep understanding of B2B SaaS customer lifecycle management Ability to navigate complex technical implementations while maintaining commercial focus Strong project management capabilities with international stakeholder management Balance of technical understanding and commercial acumen Cultural sensitivity for international market operations

Market Demand

Very high demand with accelerating growth due to rapid EV adoption and charging infrastructure expansion across Europe

Important Skills

Critical Skills

Account Management: Essential for driving customer growth and retention in a competitive market Technical Acumen: Required for understanding and explaining complex charging solutions Project Management: Critical for coordinating multi-stakeholder implementations Commercial Skills: Vital for identifying and executing growth opportunities

Beneficial Skills

Industry Knowledge: Understanding of energy markets and EV ecosystem Language Skills: Additional European languages beyond Dutch/German Data Analysis: For identifying trends and optimization opportunities Change Management: For guiding clients through digital transformation

Unique Aspects

Direct involvement in Europe's energy transition
Combination of environmental impact with technical innovation
Exposure to rapidly evolving mobility services sector
Integration of startup dynamics with corporate resources

Career Growth

2-3 years in role before advancement, accelerated by industry growth and company expansion

Potential Next Roles

Senior Customer Success Manager Head of Customer Success Director of Customer Operations Business Development Director Account Strategy Director

Company Overview

GreenFlux

GreenFlux is a specialized provider of EV charging management solutions, operating as a strategic component within the larger DKV Mobility Group ecosystem

Growing technology player in the EV charging infrastructure space with strong backing from a major mobility services provider
Centrally positioned in Amsterdam with pan-European operations and strategic significance
Fast-paced scale-up environment with strong focus on sustainability and innovation, balanced with corporate stability from parent company
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