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Customer Success Manager Apprentice - Job Opportunity at Hewlett Packard

Meudon, France
Apprenticeship
Entry-level
Posted: May 1, 2025
On-site
EUR 35,000 - 45,000 per year for apprenticeship role in French market, with significant growth potential post-apprenticeship

Benefits

Meal vouchers with competitive value proposition
Employee discounts on HP products
Work-life balance initiatives
Professional development opportunities
Collaborative modern workspace in Meudon campus
Access to internal employee networks
Volunteering opportunities

Key Responsibilities

Lead customer relationship management for 1-2 global enterprise accounts
Drive customer success strategy and value realization
Manage complex service contracts including MPS, MDS, and MCS offerings
Conduct quarterly business reviews and KPI reporting
Own P&L management and revenue forecasting
Identify and execute upsell opportunities
Facilitate pre-sales activities and drive service adoption
Manage contract renewals and stakeholder relationships

Requirements

Education

Master's degree student in International Business or Finance

Experience

0-2 years experience

Required Skills

Market intelligence understanding Team collaboration Negotiation skills Value proposition development Product demonstration Customer training Product installation
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Sauge AI Market Intelligence

Industry Trends

Enterprise managed services are experiencing rapid growth with increasing focus on integrated solutions combining print, device, and collaboration services Customer Success roles are becoming increasingly strategic as companies shift from traditional account management to value-driven partnership models Growing emphasis on sustainability and digital transformation in managed services sector

Role Significance

Part of an international team spanning multiple European countries, typically working within a matrix structure of 8-12 professionals
Entry-level strategic position with direct exposure to enterprise accounts and P&L responsibility, indicating strong growth potential

Key Projects

Global managed services contract implementation Customer success strategy development Service optimization and expansion initiatives Quarterly business performance analysis

Success Factors

Strong business acumen and ability to understand complex service contracts Excellent stakeholder management across multiple organizational levels Analytical skills for P&L management and performance tracking Proactive approach to identifying growth opportunities Cultural awareness for international business environment

Market Demand

High demand for Customer Success professionals in enterprise technology sector, particularly in managed services, with strong growth trajectory expected over next 3-5 years

Important Skills

Critical Skills

Customer relationship management for enterprise accounts Financial acumen for P&L management Strategic thinking for service optimization Stakeholder communication across organizational levels

Beneficial Skills

Technical understanding of print and device management Project management methodologies Data analysis and reporting Change management principles

Unique Aspects

Apprenticeship structure provides unique learning opportunity in enterprise technology sector
Direct exposure to global accounts and P&L management at entry level
Integration of multiple service lines (MPS, MDS, MCS) offering broad business exposure

Career Growth

2-3 years in current role with potential for advancement based on performance and business impact

Potential Next Roles

Senior Customer Success Manager Account Executive Solutions Sales Manager Services Portfolio Manager

Company Overview

Hewlett Packard

HP maintains a leading position in personal computing and printing solutions, with growing emphasis on services and digital transformation

Fortune 100 company with strong market presence and established enterprise relationships
Significant European operations with strategic focus on managed services growth
Innovation-driven environment with strong emphasis on diversity, inclusion, and professional development
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