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Customer Success Manager Apprentice - Job Opportunity at Hewlett Packard

Meudon, France
Apprenticeship
Entry-level
Posted: March 1, 2025
On-site
EUR 35,000 - 45,000 per year for apprenticeship role in French market, aligned with major enterprise standards

Benefits

Meal vouchers
HP product discounts
Work-life balance focus
Professional development opportunities
Collaborative workspace environment
Employee resource groups and networks
Volunteering opportunities

Key Responsibilities

Lead customer success strategy for 1-2 global enterprise accounts
Drive customer loyalty and relationship management at executive level
Manage contract delivery and service performance monitoring
Identify and execute revenue expansion opportunities
Conduct quarterly business reviews and KPI reporting
Own P&L management including forecasting and optimization
Support pre-sales activities and drive product adoption

Requirements

Education

Master's degree in International Business or Finance

Experience

0-2 years

Required Skills

Market intelligence analysis Team collaboration Negotiation skills Value proposition development Product demonstration Customer training Product installation
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Sauge AI Market Intelligence

Industry Trends

Enterprise managed services are experiencing rapid growth due to digital transformation initiatives Convergence of print, device, and collaboration services reflects broader workplace technology integration trends Increasing focus on customer success roles as enterprises shift from transactional to relationship-based service models

Role Significance

Part of a distributed international team, typically 8-12 members across European regions
Entry-level position with significant responsibility due to direct customer interaction and P&L impact

Key Projects

Global managed services contract implementation Customer adoption and optimization programs Revenue expansion initiatives Service delivery optimization projects

Success Factors

Strong business acumen and financial literacy Cultural awareness and international business perspective Technical aptitude combined with customer relationship skills Strategic thinking and problem-solving capabilities

Market Demand

High demand for customer success roles in enterprise technology sector, particularly in managed services domain

Important Skills

Critical Skills

Customer relationship management - Essential for driving account success and retention Financial acumen - Critical for P&L management responsibilities Technical comprehension - Necessary for managing complex service solutions

Beneficial Skills

Project management methodologies Change management expertise Advanced data analysis capabilities Industry certification knowledge

Unique Aspects

Apprenticeship structure provides accelerated learning in enterprise environment
International team exposure from entry level
Direct P&L responsibility unusual for entry level role
Combination of technical and business skill development

Career Growth

2-3 years in role before advancement, accelerated by apprenticeship foundation

Potential Next Roles

Senior Customer Success Manager Account Manager Solutions Architecture Service Delivery Manager

Company Overview

Hewlett Packard

HP maintains leadership position in enterprise technology solutions with strong focus on managed services transformation

Fortune 100 company with established market presence and comprehensive technology portfolio
Strategic European hub with significant regional customer base and growth potential
Innovation-focused environment with strong emphasis on diversity, inclusion, and professional development
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