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Customer Success Manager, Business Intelligence, Google Cloud - Job Opportunity at Google

Dublin, Ireland
Full-time
Senior
Posted: January 23, 2025
On-site
EUR 120,000 - 180,000 per year based on Dublin market rates for senior technical customer success roles

Benefits

Comprehensive health insurance and wellness programs typical of Google's industry-leading benefits package
Professional development and learning opportunities through Google's extensive training programs
Stock options and competitive compensation structure
Work-life balance initiatives and flexible working arrangements
Access to Google's innovative workplace facilities and amenities
International career mobility opportunities

Key Responsibilities

Strategic customer partnership development with focus on Looker platform adoption and value realization
Executive stakeholder management and transformation guidance for analytics initiatives
Cross-functional collaboration with Account teams to develop and execute technical implementation plans
Portfolio management of enterprise accounts focusing on Google Cloud Looker solutions
Analytics thought leadership and subject matter expertise delivery to C-suite and technical practitioners

Requirements

Education

Bachelor's degree or equivalent practical experience

Experience

10 years of customer-facing experience, driving customer development programs

Required Skills

Customer-facing experience at C-suite level Analytics and business intelligence program management Enterprise architecture and roadmap development Partner ecosystem management Program management Communication and presentation skills Google Cloud ecosystem knowledge
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Sauge AI Market Intelligence

Industry Trends

Data democratization is driving increased demand for business intelligence platforms with emphasis on self-service capabilities Enterprise organizations are shifting towards unified analytics platforms that combine data governance with accessibility Cloud-based BI solutions are seeing accelerated adoption as part of digital transformation initiatives Integration of AI/ML capabilities into BI platforms is becoming a key differentiator in the market

Role Significance

Typically leads a virtual team of 3-5 technical resources while collaborating with multiple stakeholders across sales, product, and engineering
Senior strategic position with direct impact on enterprise customer success and platform adoption

Key Projects

Enterprise-wide analytics transformation initiatives Data democratization programs BI platform consolidation and optimization Customer value realization frameworks Executive analytics enablement programs

Success Factors

Deep understanding of enterprise analytics landscapes and transformation challenges Strong executive presence and ability to influence C-level stakeholders Technical credibility combined with business acumen Experience with change management in large organizations Strategic thinking with tactical execution capabilities

Market Demand

Very high demand driven by enterprise digital transformation initiatives and the growing importance of data-driven decision making in organizations

Important Skills

Critical Skills

Enterprise stakeholder management - Essential for driving adoption and value realization Analytics and BI expertise - Core to providing technical leadership Strategic thinking - Required for developing transformation roadmaps Communication skills - Critical for C-level engagement

Beneficial Skills

Machine learning knowledge - Growing importance in BI evolution Change management expertise - Valuable for transformation initiatives Industry vertical expertise - Helpful for solution positioning

Unique Aspects

Role combines technical expertise with strategic business impact
Access to Google's extensive technical and business resources
Opportunity to influence enterprise digital transformation at scale
Position at the intersection of cloud, analytics, and business strategy

Career Growth

2-4 years in role before progression, depending on impact and organizational growth

Potential Next Roles

Director of Customer Success Head of Solutions Architecture Analytics Advisory Practice Leader Enterprise Analytics Strategy Executive

Company Overview

Google

Google Cloud represents Google's enterprise technology division, competing directly with AWS and Azure in the cloud services market

Top 3 global cloud provider with significant investment in analytics and AI capabilities
Dublin office serves as a strategic EMEA hub for Google Cloud operations
Fast-paced, innovation-focused environment with emphasis on collaboration and technical excellence
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