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Customer Success Manager (w/m/d) - Job Opportunity at Siemens Mobility

Erlangen, Germany
Full-time
Mid-level
Posted: April 19, 2025
On-site
EUR 65,000 - 85,000 annually based on location and role requirements

Benefits

Inclusive work environment promoting diversity and belonging
Purpose-driven work contributing to sustainability and climate protection
Comprehensive mobility solutions development exposure
Career development opportunities within a global leader

Key Responsibilities

Lead customer success strategy for Smart Asset Suite digital products focusing on locomotives and passenger coaches
Drive customer adoption and satisfaction through regular engagement and needs analysis
Facilitate onboarding of new customers and product feature education
Conduct usage analysis and develop pricing strategies
Collaborate with product and program management teams to ensure service excellence
Design and implement customer retention initiatives

Requirements

Education

Master's degree in Information Systems or comparable technical field

Experience

Multiple years of B2B customer management and sales experience

Required Skills

Digital product implementation expertise Agile product development methodology Project management Software development knowledge (preferred) Rolling Stock knowledge (advantageous) Structured and solution-oriented approach Strong analytical capabilities Excellent communication skills German and English language proficiency
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in rail transportation is accelerating, creating increased demand for customer success roles that bridge technical and business objectives Growing focus on predictive maintenance and IoT integration in rolling stock operations is driving the need for data-driven customer success management Sustainability initiatives in transportation are creating new opportunities for digital solution adoption

Role Significance

Likely part of a 5-8 person customer success team within a larger digital solutions division
Mid to senior-level position with significant impact on product adoption and customer retention

Key Projects

Digital product adoption and optimization programs Customer retention strategy development Usage analytics and pricing strategy initiatives Cross-functional collaboration with product development teams

Success Factors

Deep understanding of both technical product capabilities and customer business needs Ability to translate complex technical features into clear business value Strong stakeholder management across multiple organizational levels Data-driven approach to customer success measurement

Market Demand

High demand due to increasing digitalization in rail transport and focus on customer-centric digital transformation

Important Skills

Critical Skills

Digital product expertise combined with customer relationship management Technical understanding of rail systems and digital transformation Data analysis and strategic thinking

Beneficial Skills

Project management certification Industry 4.0 knowledge Change management experience

Unique Aspects

Role combines traditional customer success with specialized rail industry knowledge
Position involves working with cutting-edge digital solutions in traditional infrastructure sector
Opportunity to impact sustainable transport development

Career Growth

2-3 years in role before advancement opportunities, depending on performance and business growth

Potential Next Roles

Head of Customer Success Digital Solutions Director Product Strategy Lead Customer Experience Director

Company Overview

Siemens Mobility

Siemens Mobility is a leading global provider of transport solutions with over 160 years of innovation history

Top-tier player in mobility solutions with strong market presence in rail transport and infrastructure
Major employer in Erlangen region with significant R&D and digital operations
Innovation-focused environment with emphasis on sustainability and digital transformation
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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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