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Customer Success Specialist - VO2 Master - Job Opportunity at VO2 Master Health Sensors Inc.

Vernon, Canada
Full-time
Mid-level
Posted: June 19, 2025
On-site
CAD 50,000-85,000 per year

Benefits

Comprehensive life insurance coverage providing financial security and peace of mind for employees and their families
Disability insurance offering income protection and career continuity during unforeseen health challenges
Vision care benefits supporting eye health and reducing out-of-pocket healthcare expenses
Dental care coverage ensuring oral health maintenance and reducing personal healthcare costs
Paid time off providing work-life balance and mental health support through guaranteed vacation and personal days
Extended health care coverage offering comprehensive medical benefits beyond basic provincial healthcare

Key Responsibilities

Drive customer retention and satisfaction by delivering strategic product training and onboarding experiences that maximize customer success and product adoption
Execute proactive customer engagement strategies through multi-channel outreach programs to ensure optimal product utilization and prevent churn
Provide technical consultation and data analytics interpretation to help customers achieve measurable performance improvements and ROI
Design and implement customized testing protocols that align with customer objectives and industry best practices
Lead customer success initiatives including strategic check-ins at critical touchpoints to drive long-term engagement and expansion opportunities
Manage revenue-generating activities through quote generation and service deal processing to support business growth objectives
Develop expertise in metabolic testing technology to position as trusted advisor and subject matter expert for high-value customers
Execute CRM management strategies to optimize customer data utilization and drive actionable insights for business development

Requirements

Education

Bachelor's Degree (required)

Experience

Health and Fitness related field: 2 years (required)

Required Skills

Outgoing personality and comfort talking with people Computer proficient, handy in excel and other software applications Proficient in Paypal and invoicing Ability to work in a high paced office environment

Certifications

Fitness trainer certification and/or Exercise Physiology cert is also an asset (e.g. CPT, CSCS, BCRPA, NCSM, CSEP etc)
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Sauge AI Market Intelligence

Industry Trends

The sports technology and fitness analytics market is experiencing unprecedented growth driven by increased consumer awareness of health metrics and personalized fitness optimization. Wearable technology and portable diagnostic equipment are becoming mainstream as professional athletes and fitness enthusiasts demand real-time, actionable data. There is a significant shift toward preventive healthcare and longevity-focused wellness solutions, with VO2 Max testing gaining recognition as a critical biomarker for cardiovascular health and overall fitness assessment. This trend is driving demand across clinical, athletic, and consumer wellness segments. The integration of data analytics and artificial intelligence in fitness technology is creating new opportunities for customer success roles that combine technical expertise with health science knowledge, positioning professionals at the intersection of technology and human performance optimization.

Salary Evaluation

The salary range of CAD 50,000-85,000 is competitive for mid-level customer success roles in specialized B2B technology companies in smaller Canadian markets. The wide range suggests performance-based compensation structure with significant upside potential based on customer retention metrics and revenue generation.

Role Significance

Typically part of a 3-7 person customer success team in a specialized B2B company of this size, with opportunities for mentorship and collaboration across sales, technical support, and product development functions.
This is a mid-level individual contributor role with significant customer-facing responsibility and potential for career advancement within a growing technology company. The position offers substantial autonomy in customer relationship management and strategic account development.

Key Projects

Implementation of customer onboarding automation systems to scale customer success operations Development of customer health scoring models to predict churn and identify expansion opportunities Creation of industry-specific training programs and certification pathways for different customer segments Integration of customer feedback into product development roadmap and feature prioritization

Success Factors

Deep understanding of exercise physiology and metabolic testing principles to provide credible technical consultation and build trust with health and fitness professionals Strong communication and relationship-building skills to navigate complex B2B sales cycles and maintain long-term customer partnerships across diverse market segments Data analytics capabilities to interpret customer usage patterns, identify success metrics, and provide actionable insights that drive customer value realization Adaptability and learning agility to stay current with rapidly evolving fitness technology trends and maintain expertise in emerging health monitoring technologies

Market Demand

High demand exists for customer success professionals with health and fitness industry expertise, particularly in specialized B2B technology companies serving the sports performance and wellness markets. The combination of technical aptitude and domain expertise creates a valuable and sought-after skill set.

Important Skills

Critical Skills

Exercise physiology knowledge is essential for credibility and effective customer consultation, as customers are highly educated health and fitness professionals who expect technical expertise and industry understanding from their technology partners Customer relationship management skills are crucial for retention and expansion in a high-value B2B market where customer acquisition costs are significant and long-term relationships drive profitability Data interpretation and analytics capabilities are vital for helping customers derive actionable insights from metabolic testing data and demonstrate ROI from their equipment investment

Beneficial Skills

Business development acumen to identify expansion opportunities and contribute to revenue growth through upselling and cross-selling initiatives Technical troubleshooting abilities to provide comprehensive customer support and reduce escalation to specialized technical teams International business experience to effectively serve global customer base and navigate different market requirements and cultural expectations

Unique Aspects

Opportunity to work with world-champion athletes and elite sports organizations, providing exposure to cutting-edge sports science applications and performance optimization strategies
Involvement in a rapidly growing market segment at the intersection of healthcare technology and sports performance, offering unique career development opportunities in emerging fields
International scope of operations providing exposure to global markets and diverse customer bases across different cultural and regulatory environments
Direct impact on product development and market expansion through customer feedback and success metrics, offering entrepreneurial experience within an established company framework

Career Growth

Career advancement typically occurs within 18-24 months for high-performing individuals, with accelerated opportunities available due to company growth trajectory and expanding market presence.

Potential Next Roles

Senior Customer Success Manager with expanded account portfolio and team leadership responsibilities Customer Success Team Lead overseeing multiple customer success specialists and strategic account relationships Business Development Manager focusing on market expansion and partnership development Product Manager leveraging customer insights to drive product strategy and development priorities

Company Overview

VO2 Master Health Sensors Inc.

VO2 Master Health Sensors Inc. operates as a specialized medical device and sports technology company focused on portable metabolic analysis equipment. The company serves a niche but growing market of professional athletes, sports teams, research institutions, and wellness clinics worldwide.

Positioned as a market leader in portable VO2 analysis technology with strong brand recognition among professional sports organizations and academic institutions. The company benefits from the growing emphasis on data-driven fitness optimization and preventive healthcare.
Based in Vernon, BC, the company leverages Canada's supportive technology ecosystem while serving global markets. The location provides access to outdoor sports culture and proximity to both US and Canadian research institutions.
Fast-paced, results-oriented environment typical of growing technology companies with international reach. The culture emphasizes innovation, customer focus, and collaboration with world-class athletes and sports organizations.
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