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Cyber Case Management/Service Desk Agent - Job Opportunity at Peraton

Arlington, United States
Full-time
Mid-level
Posted: February 22, 2025
On-site
USD 86,000 - 138,000 per year

Benefits

Comprehensive national security clearance sponsorship
Federal sector employment stability
Career development in critical infrastructure protection
Advanced cybersecurity training opportunities
Federal workplace benefits package

Key Responsibilities

Lead 24x7 cybersecurity incident response operations for CISA
Manage critical infrastructure cyber incident lifecycle and triage
Coordinate with federal, state, and local stakeholders on cyber threats
Develop and optimize operational procedures and workflows
Conduct threat analysis and reporting for senior leadership
Provide strategic guidance on cyber defense to public sector entities

Requirements

Education

BS/BA with 5 years experience, MS/MA with 3 years experience, or PhD (or 4 years additional experience in lieu of degree)

Experience

Minimum 3 years in Operations Center or Security Operations Center (SOC)

Required Skills

Customer service expertise Exceptional communication skills Crisis management capabilities Problem-solving and critical thinking Technical writing Microsoft Office proficiency Operational workflow modeling ServiceNow platform expertise

Certifications

Active Top Secret Security Clearance w/ SCI ITIL Foundation (preferred) Security+ (preferred)
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Sauge AI Market Intelligence

Industry Trends

Increasing convergence of physical and cyber security in critical infrastructure protection Growing emphasis on public-private partnership in national security operations Rising demand for cleared cybersecurity professionals with incident response expertise Shift toward integrated threat response frameworks across federal agencies

Salary Evaluation

The offered salary range aligns with federal contractor rates for cleared cyber professionals in the DC metro area, reflecting the specialized nature of the role and required clearance level

Role Significance

Typically part of a 15-25 person operations center team with multiple shift rotations
Mid-level operational role with strategic impact on national security infrastructure

Key Projects

Critical infrastructure incident response coordination Federal civilian agency cyber defense operations Cross-agency threat intelligence sharing initiatives Security operations center modernization efforts

Success Factors

Strong understanding of federal cybersecurity frameworks and CISA operations Ability to maintain composure and effectiveness during critical incidents Excellence in stakeholder management across government entities Proven track record in security operations center environments

Market Demand

Very high demand position due to federal cybersecurity initiatives and limited pool of cleared professionals

Important Skills

Critical Skills

Security clearance maintenance and protocols Incident response methodology Stakeholder communication in classified environments Federal security operations procedures

Beneficial Skills

Threat intelligence platforms Automated workflow development Cross-agency coordination experience Critical infrastructure protection frameworks

Unique Aspects

Direct involvement in national cybersecurity operations
Access to advanced threat intelligence and response systems
Work with cutting-edge security technologies and frameworks
Impact on national critical infrastructure protection

Career Growth

Typical progression to team lead or specialized analyst role within 2-3 years, management track available within 4-5 years

Potential Next Roles

Cyber Incident Response Team Lead SOC Manager Cyber Threat Intelligence Analyst Security Operations Program Manager

Company Overview

Peraton

Peraton is a major player in national security contracting, formed through strategic acquisitions and focused on critical government missions

Top-tier federal contractor in cybersecurity and defense technology sectors
Significant presence in DC metro area with strong federal agency relationships
Mission-driven environment with high emphasis on security, compliance, and operational excellence
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