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Data Analyst - Digital, Assisted & Customer Interactions - Job Opportunity at ING Bank N.V.

Amsterdam, Netherlands
Full-time
Mid-level
Posted: February 28, 2025
Hybrid
EUR 3,679 - 6,029 per month

Benefits

Competitive base salary with structured annual increases
Comprehensive pension scheme aligned with European banking standards
Flexible 36-40 hour work week with hybrid working model
26 total holiday days (24+2) plus additional diversity and CSR leave
13th month salary bonus and 8% holiday payment
Individual Savings Contribution of 3.5% of gross annual salary
Comprehensive mobility package including transit card
Professional development and learning opportunities
Modern workplace with focus on work-life balance

Key Responsibilities

Lead data-driven decision making processes to improve digital sales and customer interactions
Design and execute customer behavior analyses to generate actionable insights
Develop and maintain analytical models for customer segmentation and targeting
Create and optimize data visualization solutions for stakeholder communication
Drive fact-based culture transformation initiatives across departments
Collaborate with multi-disciplinary teams to implement data-driven solutions
Provide analytical consulting services to internal departments
Contribute to the bank's digital transformation strategy

Requirements

Education

Master's degree in analytics, mathematics or econometrics

Experience

2+ years of experience within Analytics

Required Skills

Experience with querying languages (SQL, SAS) Experience with dashboarding tools (Cognos, PowerBI) Strong analytical capabilities Data visualization and presentation skills Stakeholder management abilities Customer-oriented mindset Dutch language skills (preferred) Agile methodology experience (preferred)
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Sauge AI Market Intelligence

Industry Trends

Financial institutions are increasingly focusing on mobile-first digital transformation, creating high demand for data analysts who can bridge technical and business domains The shift towards personalized banking experiences is driving need for advanced customer behavior analytics capabilities European banks are competing aggressively for data talent, particularly in fintech hubs like Amsterdam

Salary Evaluation

The offered salary range of EUR 3,679-6,029 monthly (EUR 44,148-72,348 annually) aligns with market rates for mid-level data analysts in the Netherlands banking sector, with additional benefits making the total compensation package competitive

Role Significance

Part of a substantial 70+ person analytics team, indicating significant investment in data capabilities
Mid-level position with significant impact potential, serving as a bridge between technical data teams and business stakeholders

Key Projects

Digital sales optimization and customer journey analysis Customer segmentation and personalization initiatives Cross-channel interaction analysis and optimization Data-driven product development support

Success Factors

Ability to translate complex analytical findings into actionable business insights Strong stakeholder management skills across technical and non-technical teams Proactive identification of opportunities for data-driven improvements Balance of technical expertise with business acumen

Market Demand

High demand with strong growth trajectory, particularly in financial services sector where data-driven decision making is becoming central to business strategy

Important Skills

Critical Skills

SQL and data querying expertise for handling large financial datasets Data visualization skills for stakeholder communication Customer behavior analysis capabilities Stakeholder management abilities across technical and business teams

Beneficial Skills

Dutch language skills for local market understanding Agile methodology experience Financial services industry knowledge Advanced statistical analysis capabilities

Unique Aspects

Large, dedicated analytics team indicates strong commitment to data-driven decision making
Rotation opportunities across different tribes and domains
Regular knowledge sharing sessions among 70+ data analysts
Clear focus on mobile-first digital banking transformation

Career Growth

2-3 years typical progression to senior roles with demonstrated impact

Potential Next Roles

Senior Data Analyst Analytics Team Lead Data Science Specialist Digital Banking Analytics Manager

Company Overview

ING Bank N.V.

ING is a leading global financial institution with strong digital transformation focus

Major player in European banking with significant technology investments
Key employer in Amsterdam's growing fintech ecosystem
Progressive, data-driven culture with emphasis on innovation and agile methodologies
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