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Data Scientist, Call Intelligence - Job Opportunity at CVS Health

Wellesley, USA
Full-time
Mid-level
Posted: February 8, 2025
Hybrid
USD 72,100 - 173,040 per year

Benefits

Enhanced 401(k) with company matching
Comprehensive health insurance with competitive coverage
Dental insurance with preventive care focus
Short and long-term disability insurance for income protection
Employee stock purchase plan with purchase discounts
Life insurance with full company-paid base coverage
Employee discount program for CVS products and services
Paid Time Off (PTO) with holiday coverage
Professional development and education assistance programs

Key Responsibilities

Lead development of Call Intelligence product features focusing on Gen AI and machine learning applications
Drive trust-building initiatives with business partners to expand use cases
Conduct impact analysis on technical and business metrics for solution evaluation
Implement and optimize natural language processing solutions for call center effectiveness
Guide technical requirements development in collaboration with engineering and product teams

Requirements

Education

Bachelor's degree in a quantitative discipline (Computer Science, Mathematics, Statistics, Business Analytics, Economics, Physics, Engineering, etc.)

Experience

At least three years of experience

Required Skills

Strong Python and SQL skills Experience with AI and prompt engineering Natural language processing expertise Language models implementation Classification (sequence/token) Information retrieval (dense/sparse search) Regex GCP platform knowledge Communication and presentation skills
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Sauge AI Market Intelligence

Industry Trends

Healthcare technology integration is experiencing rapid acceleration with Gen AI applications becoming central to customer service optimization Call center intelligence solutions are emerging as a critical differentiator in healthcare service delivery The convergence of healthcare and AI is creating increased demand for specialists who can bridge technical implementation with healthcare compliance requirements

Salary Evaluation

The offered salary range is competitive for the Northeast region, with the upper band reflecting senior expertise. Market rates for similar roles typically range from USD 85,000 to 165,000, placing this position slightly above market average.

Role Significance

Likely part of a specialized team of 5-8 data scientists within a larger technology organization
Mid to senior-level position with significant product development influence and strategic input on AI implementation

Key Projects

Implementation of Gen AI solutions for call center optimization Development of NLP models for customer interaction analysis Creation of predictive models for call routing and response optimization Integration of machine learning solutions with existing call center infrastructure

Success Factors

Deep understanding of healthcare compliance requirements in AI implementation Ability to translate complex technical solutions into business value Strong collaboration skills with cross-functional teams Experience in production-grade AI solution deployment

Market Demand

Very high demand with continued growth expected. Healthcare providers are increasingly investing in AI-driven customer service solutions, creating sustained demand for specialists in this domain.

Important Skills

Critical Skills

Python/SQL proficiency for large-scale data processing NLP expertise for call center applications Gen AI implementation experience Healthcare domain understanding

Beneficial Skills

Cloud platform expertise (GCP) Knowledge of healthcare compliance frameworks Experience with real-time processing systems Stakeholder management skills

Unique Aspects

Direct involvement in transforming healthcare customer service through AI
Opportunity to work on large-scale implementation of cutting-edge AI solutions
Access to extensive healthcare domain data and use cases

Career Growth

2-3 years in role with clear advancement opportunities based on project impact and leadership demonstration

Potential Next Roles

Lead Data Scientist AI Product Manager Technical Director of AI Solutions Head of Machine Learning

Company Overview

CVS Health

CVS Health is a leading integrated healthcare company with significant investment in digital transformation

Industry leader in healthcare retail and services with strong technology investment focus
Major employer in Northeast with significant technology operations across the US
Corporate environment with increasing focus on innovation and digital transformation
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