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Data Scientist, Call Intelligence - Job Opportunity at CVS Health

New York, USA
Full-time
Senior
Posted: February 8, 2025
Hybrid
USD 72,100 - 173,040 per year

Benefits

Comprehensive 401(k) with likely company match
Premium healthcare coverage including medical, dental, and vision
Life and disability insurance indicating strong risk protection
Employee stock purchase plan showing investment in company growth
Competitive PTO and holiday package
Employee discount program enhancing retail benefits
Education assistance and development programs showing commitment to growth

Key Responsibilities

Lead development of Call Intelligence features utilizing Gen AI and machine learning for call center optimization
Drive technical implementation of AI solutions to enhance member experience metrics
Partner with cross-functional teams to identify and implement new use cases
Evaluate and measure solution impact through technical and business metrics
Build and maintain relationships with business partners and data science teams

Requirements

Education

Bachelor's degree in quantitative discipline (Computer Science, Mathematics, Statistics, Business Analytics, Economics, Physics, Engineering, etc.)

Experience

At least three years of experience

Required Skills

Strong Python and SQL skills Experience with AI and prompt engineering Natural language processing expertise Language models implementation Cross-functional collaboration Problem-solving capabilities
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Sauge AI Market Intelligence

Industry Trends

Healthcare AI integration is experiencing rapid acceleration, particularly in customer service optimization Call center AI applications are becoming critical differentiators in healthcare service delivery The convergence of healthcare and technology is creating unique opportunities for data scientists with domain expertise

Salary Evaluation

The offered range is competitive for healthcare data science roles in NYC, with the upper band reflecting senior expertise in both AI and healthcare domains

Role Significance

Likely part of a specialized AI team of 5-8 members within a larger data science organization
Senior individual contributor role with significant impact on customer experience transformation

Key Projects

Call center optimization through AI implementation Natural language processing for customer interaction analysis Development of predictive models for call routing and response optimization Integration of generative AI capabilities into existing systems

Success Factors

Deep understanding of healthcare industry challenges and regulatory environment Ability to translate complex AI concepts for business stakeholders Strong focus on measurable business impact through AI implementation Excellence in cross-functional collaboration and stakeholder management

Market Demand

Very high demand, particularly for specialists combining healthcare domain knowledge with advanced AI capabilities

Important Skills

Critical Skills

AI and Machine Learning: Essential for core role responsibilities and future healthcare innovation Natural Language Processing: Critical for call center optimization and customer interaction analysis Python/SQL: Fundamental for data manipulation and model implementation Healthcare Domain Knowledge: Vital for effective solution design and implementation

Beneficial Skills

Cloud Platform Experience (GCP) Agile Development Practices Healthcare Regulatory Knowledge Product Development Experience

Unique Aspects

Rare opportunity to work on Gen AI applications in a regulated healthcare environment
Direct impact on customer experience for millions of users
Combination of cutting-edge AI with practical healthcare applications

Career Growth

2-3 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Lead Data Scientist AI Architecture Lead Technical Product Manager Data Science Manager

Company Overview

CVS Health

CVS Health is a healthcare giant undergoing digital transformation, combining retail pharmacy with health insurance and healthcare delivery

Industry leader in healthcare retail and insurance, with significant investment in technological innovation
Strong presence in NYC with significant technology operations and innovation centers
Corporate environment with increasing focus on technological innovation and agile methodologies
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