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Data Scientist, Call Intelligence - Job Opportunity at CVS Health

Irving, United States
Full-time
Senior
Posted: March 12, 2025
On-site
USD 72,100 - 173,040 per year

Benefits

Comprehensive healthcare with multiple plan options and wellness programs
401(k) with company match for retirement planning
Employee stock purchase plan for equity participation
Flexible scheduling and paid time off policies
Family leave programs with comprehensive support
Tuition assistance for professional development
Wellness programs including health screenings and tobacco cessation
Financial coaching and employee assistance programs

Key Responsibilities

Lead development and implementation of Gen AI and machine learning solutions for call center intelligence
Design and develop advanced features for Call Intelligence product platform
Drive cross-functional collaboration with engineering and product teams
Evaluate and optimize solution performance through technical and business metrics
Build strategic partnerships to identify new use cases and applications
Ensure solutions align with business requirements and stakeholder needs

Requirements

Education

Bachelor's degree in a quantitative discipline (Computer Science, Mathematics, Statistics, Business Analytics, Economics, Physics, Engineering, etc.)

Experience

At least three years of experience

Required Skills

Strong Python and SQL skills Experience with AI and prompt engineering Natural language processing expertise Classification and information retrieval knowledge GCP platform familiarity Cross-functional communication skills
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Sauge AI Market Intelligence

Industry Trends

Healthcare technology sector is experiencing rapid transformation with AI integration becoming a core differentiator in customer service operations. Call center AI solutions are evolving from basic automation to sophisticated intelligence systems that can handle complex customer interactions. The convergence of healthcare and technology is creating unique opportunities for data scientists to impact direct patient care through digital channels.

Salary Evaluation

The offered range of $72,100-$173,040 is competitive for a senior data scientist role in healthcare, particularly considering the specialized focus on call intelligence and Gen AI. The wide range suggests significant room for negotiation based on experience and expertise.

Role Significance

Likely part of a specialized AI team of 5-8 members within a larger technology organization of 50+ people.
Senior individual contributor role with significant technical ownership and strategic input on product direction.

Key Projects

Implementation of large language models for call center optimization Development of custom NLP solutions for healthcare communication Creation of AI-driven customer experience enhancement tools Integration of voice analytics with business intelligence systems

Success Factors

Deep understanding of healthcare compliance and data privacy requirements Ability to translate complex technical solutions into business value Strong stakeholder management skills across technical and business teams Experience with production-grade AI system deployment

Market Demand

Very high demand position due to the specialized combination of healthcare domain knowledge and advanced AI expertise. The role sits at the intersection of two high-growth areas: healthcare digitalization and conversational AI.

Important Skills

Critical Skills

Advanced NLP expertise for healthcare communication analysis Production ML system development experience Healthcare domain knowledge and compliance awareness

Beneficial Skills

Cloud platform expertise (particularly GCP) Experience with voice analytics and call center operations Understanding of healthcare customer journey and experience design

Unique Aspects

Rare opportunity to work on Gen AI applications in regulated healthcare environment
Direct impact on customer experience for millions of healthcare consumers
Combination of cutting-edge technology with established enterprise infrastructure

Career Growth

2-3 years in role before advancement, depending on project success and leadership development

Potential Next Roles

Lead Data Scientist AI/ML Engineering Manager Technical Product Manager Director of AI Solutions

Company Overview

CVS Health

CVS Health is a leading healthcare solutions provider with a significant digital transformation agenda, serving millions of Americans through retail, pharmacy benefits, and healthcare services.

Industry leader in healthcare retail and services with strong investment in technology innovation and AI adoption.
Major employer in Irving tech hub with significant technology operations across the United States.
Enterprise environment with strong emphasis on innovation balanced with regulatory compliance and healthcare mission.
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