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Decision Support Analyst, Decision Support - Job Opportunity at Pembroke Regional Hospital

Pembroke, Canada
Full-time
Mid-level
Posted: June 7, 2025
On-site
CAD 39.48-44.24 per hour

Benefits

Comprehensive healthcare coverage typical of Canadian public healthcare institutions
Pension plan alignment with public sector standards providing long-term financial security
Professional development opportunities supporting continuous learning and career advancement
Stable employment with public sector job security and structured advancement pathways
Work-life balance with standard Monday-Friday day shifts and no travel requirements

Key Responsibilities

Drive strategic decision-making through comprehensive statistical and quantitative analysis supporting hospital directors, managers, and key committees in operational excellence
Lead financial performance optimization by analyzing productivity reports, activity budgets, cost trends, and case costs to identify efficiency opportunities and cost reduction strategies
Ensure regulatory compliance and organizational accountability through preparation of critical Ministry of Health and Ontario Health reports containing statistical and clinical performance data
Shape organizational growth and service expansion through conducting impact analyses and strategic planning for development projects and new service implementations
Transform operational data into actionable business intelligence by integrating utilization metrics into business plans, proposals, and strategic reports
Monitor and interpret complex financial and statistical trends to provide early warning systems for performance issues and identify opportunities for improvement
Support organizational transformation initiatives by providing data-driven insights for master programs, business cases, and functional redevelopment plans
Serve as the primary analytical resource for ad-hoc data requests while proactively identifying reporting gaps and process improvement opportunities
Champion quality improvement and Lean management initiatives by providing guidance and analytical support to clinical directors and managers

Requirements

Education

Minimum of a four (4) year university degree in healthcare or business administration, statistics or mathematics, epidemiology, health information or health administration or related discipline

Experience

Minimum of two (2) years relevant experience in the hospital / health care environment

Required Skills

Possesses working knowledge of Ontario Ministry of Health and Long-Term Care (MOHLTC) Reporting and Hospital business processes Experience with health records data (CIHI), case costing and MIS/OHRS is an asset Advanced proficiency in Microsoft applications including Excel, Access DB and PowerPoint, Report Generator and Crystal Report writer would be an asset Experience with other analytical/statistical tools (SPSS or SAS) would be an asset Demonstrated effective communication and interpersonal skills with all levels of staff including physicians, patient service leaders, Ministry Representatives and various other internal/external client groups Sound organizational and planning skills with the ability to multi-task and meet conflicting deadlines are essential Self-directed and action-oriented Adept team player and team leader Strong analytical and critical thinking capabilities with excellent attention to detail Experience working with healthcare-related databases, specifically manipulating data and performing statistical data analysis Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement

Certifications

Bilingualism preferred (French/English)
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Sauge AI Market Intelligence

Industry Trends

Healthcare data analytics is experiencing unprecedented growth as hospitals face increasing pressure to demonstrate value-based care outcomes and optimize resource allocation in response to aging populations and budget constraints. The integration of artificial intelligence and machine learning tools into traditional healthcare analytics is creating new opportunities for decision support analysts to provide more sophisticated predictive modeling and real-time operational insights. Canadian healthcare institutions are undergoing digital transformation initiatives driven by federal and provincial investments in health information systems, creating significant demand for professionals who can bridge clinical operations with data-driven decision making. The emphasis on interoperability and standardized reporting across health networks is elevating the strategic importance of decision support roles. The COVID-19 pandemic has accelerated the adoption of performance monitoring and capacity planning tools in hospitals, making decision support analysts critical to organizational resilience and emergency preparedness. Healthcare leaders now recognize data analytics as essential infrastructure rather than a support function, leading to increased investment and career advancement opportunities in this field.

Salary Evaluation

The offered salary range of CAD 39.48-44.24 per hour (approximately CAD 77,000-86,000 annually) is competitive for mid-level healthcare analytics positions in smaller Canadian markets, though it may be 10-15% below major metropolitan centers like Toronto or Vancouver. The compensation reflects the public healthcare sector's structured pay scales and includes comprehensive benefits that effectively increase total compensation value by 25-30%.

Role Significance

Typically works within a 3-5 person decision support team reporting to a Director of Decision Support or Chief Financial Officer, with regular collaboration across multiple departments including finance, clinical operations, and quality improvement teams totaling 50+ stakeholders.
This mid-level position functions as a critical bridge between senior leadership and operational teams, with significant influence on strategic decision-making processes and organizational performance. The role carries substantial responsibility for regulatory compliance and financial analysis that directly impacts hospital operations and ministry relationships.

Key Projects

Implementation of new performance measurement frameworks aligned with provincial health system priorities and outcome-based funding models Development of predictive analytics models for patient flow optimization, capacity planning, and resource allocation to improve operational efficiency Creation of executive dashboards and scorecard systems that provide real-time visibility into key performance indicators for clinical and administrative leaders Leading data integration projects that combine clinical, financial, and operational data sources to support evidence-based decision making across the organization

Success Factors

Mastery of healthcare-specific data standards and regulatory requirements, particularly CIHI reporting and Ontario Health metrics, which are fundamental to maintaining hospital accreditation and funding. Success requires staying current with evolving healthcare policies and data collection methodologies while ensuring accuracy and timeliness of critical reports. Advanced analytical skills combined with business acumen to translate complex data patterns into actionable insights for non-technical stakeholders. The ability to present findings clearly to diverse audiences ranging from frontline staff to executive leadership is essential for driving organizational change and improvement initiatives. Strong relationship-building capabilities across clinical and administrative departments, as the role requires collaboration with physicians, nurses, department managers, and external partners. Success depends on establishing credibility and trust while managing competing priorities and deadlines in a fast-paced healthcare environment.

Market Demand

High demand driven by healthcare digitization, regulatory reporting requirements, and the critical need for data-driven operational efficiency in resource-constrained public healthcare systems

Important Skills

Critical Skills

Advanced Excel and database management skills are absolutely essential as they form the foundation for all analytical work, data manipulation, and report generation. Proficiency in these tools directly impacts job performance and the ability to handle complex datasets typical in healthcare environments. Healthcare organizations rely heavily on Microsoft-based systems, making these skills non-negotiable for success. Healthcare data literacy, particularly knowledge of CIHI standards, hospital information systems, and ministry reporting requirements, is critical for credibility and effectiveness in the role. Understanding how healthcare data is collected, validated, and reported ensures accuracy and compliance while enabling meaningful analysis that drives operational improvements. Communication and stakeholder management abilities are crucial for translating technical analysis into actionable business insights for diverse audiences including clinical staff, administrators, and external partners. The ability to build relationships and influence decision-making across organizational boundaries determines the ultimate impact and value of analytical work.

Beneficial Skills

Statistical software proficiency in SPSS, SAS, or R would significantly enhance analytical capabilities and career advancement opportunities, particularly as healthcare organizations increasingly adopt sophisticated predictive modeling and population health analytics. These skills position analysts for leadership roles in advanced analytics initiatives. Project management and change management experience would be highly valuable given the role's involvement in organizational improvement initiatives and cross-departmental collaboration. These skills enable analysts to lead implementation of recommendations and drive sustainable operational changes. Knowledge of healthcare quality improvement methodologies beyond Lean, such as Six Sigma or clinical microsystems approaches, would enhance the ability to support quality initiatives and position the analyst as a strategic partner in clinical improvement efforts.

Unique Aspects

This role offers exceptional exposure to the full spectrum of hospital operations due to the smaller organizational size, providing broader analytical experience than typically available in large academic medical centers where roles tend to be more specialized and departmentally focused.
The position provides direct interface with senior leadership and medical staff, offering unusual access to strategic decision-making processes and the opportunity to see immediate impact of analytical work on patient care and operational outcomes.
Located in a bilingual region, this role offers the opportunity to develop French language skills and gain experience with bilingual healthcare delivery, which is valuable for career advancement within the Canadian healthcare system.
The emphasis on Lean methodology and continuous improvement creates a culture of innovation and process optimization that provides excellent training in change management and organizational development skills highly valued in healthcare analytics careers.

Career Growth

Progression to senior analyst roles typically occurs within 2-3 years with demonstrated performance, while advancement to management positions generally requires 5-7 years of experience and additional leadership development or MBA credentials

Potential Next Roles

Senior Decision Support Analyst or Team Lead positions within larger healthcare networks or academic medical centers, typically involving supervision of junior analysts and leadership of complex multi-departmental projects Manager or Director of Decision Support roles overseeing entire analytics departments with responsibility for strategic planning, budget management, and organizational performance improvement initiatives Healthcare Data Scientist positions in consulting firms, health technology companies, or government agencies focusing on population health analytics and health system optimization

Company Overview

Pembroke Regional Hospital

Pembroke Regional Hospital is a community-based acute care facility serving the Ottawa Valley region of Eastern Ontario, operating as part of the broader Ontario public healthcare system. The hospital provides essential medical services to a primarily rural and semi-rural population, with a focus on emergency care, surgery, diagnostic services, and specialized programs tailored to community needs.

As a mid-sized regional hospital, PRH holds a stable position within Ontario's healthcare network, serving as a crucial access point for specialized care in an underserved geographic area. The hospital's Catholic heritage and community focus create a distinctive organizational culture that emphasizes compassionate care and service to vulnerable populations.
PRH serves as a key healthcare anchor for the Upper Ottawa Valley region, with responsibility for coordinating care across a large geographic area and maintaining partnerships with larger tertiary care centers in Ottawa. The hospital's regional role creates opportunities for diverse analytical projects spanning population health, access to care, and service planning initiatives.
The organization emphasizes collaborative teamwork, continuous improvement through Lean methodologies, and professional development in a supportive environment that values work-life balance. The Catholic healthcare tradition fosters a mission-driven culture focused on dignity, respect, and holistic patient care.
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