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Delivery Manager - IT Transformation - Job Opportunity at Toolstation

Bridgwater, GB
Full-time
Senior
Posted: July 29, 2025
Hybrid
£55,000 - £75,000 per year based on senior-level IT delivery management roles in the UK retail sector, with potential for higher compensation considering Toolstation's position within the Travis Perkins Group and the strategic nature of their transformation initiatives

Benefits

20% employee discount across all Travis Perkins Group companies providing significant savings on tools and building supplies
Comprehensive company pension scheme with employer contributions ensuring long-term financial security
Cycle to work scheme promoting health and wellness while reducing commuting costs
22 days annual leave plus bank holidays exceeding statutory minimums
Company-provided life assurance protecting family financial security
Performance-based bonus scheme directly linking compensation to results
Save As You Earn scheme enabling tax-efficient share ownership
Access to Toolstation Academy professional development programs
Financial education and support services for personal money management
Recognition awards program acknowledging exceptional performance
Discount access to over 1000 retailers through corporate partnerships

Key Responsibilities

Drive strategic IT transformation initiatives across the organization ensuring alignment with business objectives and delivering measurable value to customers, colleagues, and suppliers
Lead cross-functional stakeholder management across business units, Technology & Digital departments, and third-party vendors to foster collaborative relationships that accelerate project delivery
Serve as deputy Product Manager with full accountability for product strategy and roadmap execution during leadership transitions or absences
Champion service excellence and security compliance by ensuring all delivered solutions meet technology objectives and regulatory requirements
Provide inspirational leadership to Software Delivery teams while maintaining a delivery mindset that balances ambitious commitments with realistic timelines
Execute continuous improvement strategies that identify operational efficiencies and optimize resource allocation across competing priorities
Act as Scrum Master when required, facilitating agile ceremonies and removing impediments to ensure consistent sprint delivery and team velocity

Requirements

Education

Educated to degree level or above in Computer Science or a relevant subject with equivalent industry experience

Experience

Track record of delivering results and adapting to changes with experience managing stakeholders and delivering quality software solutions

Required Skills

Strong people management and communication skills Knowledge of SDLC methodologies Agile development DevOps pipelines Ability to act as a Scrum Master when required Multi-tiered architecture experience
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in retail is accelerating with companies investing heavily in omnichannel experiences and customer-facing technology platforms. Organizations are prioritizing delivery managers who can bridge the gap between technical teams and business stakeholders to ensure transformation initiatives deliver tangible customer value. The construction and DIY retail sector is experiencing significant technological disruption as traditional brick-and-mortar retailers like Toolstation compete with digital-native companies by enhancing their e-commerce capabilities, mobile applications, and supply chain technology to meet evolving customer expectations. There is growing demand for delivery managers with hybrid technical and business skills who can navigate complex stakeholder environments while maintaining agile delivery practices. Companies are particularly seeking professionals who can balance rapid delivery pace with quality and security requirements in regulated industries.

Role Significance

Likely managing or coordinating with multiple agile development teams consisting of 15-25 professionals including developers, testers, business analysts, and other delivery specialists, while also interfacing with senior stakeholders across business units
Senior management position with significant strategic influence over IT transformation outcomes and direct impact on business strategy execution. The role carries deputy responsibilities for product management and leadership accountability for software delivery teams, indicating high organizational trust and decision-making authority.

Key Projects

Large-scale e-commerce platform modernization initiatives to support omnichannel customer experiences Customer-facing mobile application development and enhancement projects Supply chain and inventory management system implementations Infrastructure modernization and cloud migration projects Integration projects connecting customer, colleague, and supplier-facing systems

Success Factors

Exceptional stakeholder management abilities to navigate complex organizational dynamics while maintaining project momentum and securing necessary resources and approvals Strong technical foundation combined with business acumen to make informed decisions about technology solutions that align with commercial objectives and customer needs Proven ability to balance competing priorities and manage multiple concurrent projects while maintaining quality standards and meeting aggressive delivery timelines Leadership skills that inspire and motivate cross-functional teams during periods of significant organizational change and transformation

Market Demand

High demand driven by widespread digital transformation initiatives across retail organizations, particularly for professionals who combine technical delivery expertise with strong stakeholder management capabilities and experience in multi-channel retail environments

Important Skills

Critical Skills

Strong communication and people management skills to effectively lead diverse teams through transformation initiatives Deep understanding of SDLC methodologies and DevOps pipelines to ensure quality delivery Proven ability to balance technical requirements with business objectives and timelines

Beneficial Skills

Experience with retail or e-commerce technology platforms would provide valuable industry context for customer-facing system development Knowledge of cloud technologies and modern infrastructure practices would support the company's likely technology modernization initiatives Understanding of supply chain and inventory management systems would enhance ability to deliver integrated solutions across the business Project management certifications such as PMP or PRINCE2 would complement the agile expertise and provide additional credibility with stakeholders

Unique Aspects

Opportunity to lead IT transformation initiatives at a rapidly scaling retail organization during a period of significant market evolution and digital disruption
Direct involvement in shaping customer experience across multiple channels including physical stores, e-commerce platforms, and mobile applications
Access to Travis Perkins Group resources and career opportunities spanning one of the UK's largest construction and building materials organizations
Hybrid working model that balances flexibility with collaborative team engagement through structured quarterly meetings and strategic planning sessions

Career Growth

Typically 2-4 years to progress to director-level roles given the strategic nature of current responsibilities and the accelerated career development opportunities within the Travis Perkins Group structure

Potential Next Roles

Head of Product Delivery or Chief Product Officer roles within retail technology organizations IT Director or Chief Technology Officer positions focusing on digital transformation and customer experience Senior Program Director roles managing enterprise-wide transformation initiatives Consulting roles specializing in retail digital transformation for technology consulting firms

Company Overview

Toolstation

Toolstation operates as one of Britain's fastest-growing multi-channel retailers specializing in tools, accessories, and building supplies, serving trade professionals, home improvers, and self-builders. As an integral part of Travis Perkins plc, the company benefits from the resources and market position of one of the UK's largest building materials and construction supply groups.

Strong market position as a leading player in the UK construction retail sector with aggressive expansion plans and significant investment in digital transformation initiatives. The company's multi-channel approach and focus on customer experience positions it well against both traditional competitors and digital disruptors.
This role is strategically positioned in Bridgwater, which serves as a key operational hub for Toolstation's digital and technology operations. The hybrid working arrangement with quarterly meetings indicates the company's commitment to flexible working while maintaining collaborative relationships across the organization.
Progressive and agile organizational culture that embraces new technology adoption and empowers employees to explore innovative solutions. The company demonstrates strong commitment to employee development through comprehensive training programs and clear career progression pathways within the broader Travis Perkins Group ecosystem.
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