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Deputy Head of PTS - Operations - Job Opportunity at North West Ambulance Service NHS Trust

Bolton, United Kingdom
Full-time
Senior
Posted: February 3, 2025
On-site
GBP 62,215 - 72,293 per year

Benefits

Comprehensive NHS pension scheme
Professional development opportunities
NHS healthcare benefits
Inclusive workplace culture
Leadership development programs
Career progression pathways

Key Responsibilities

Strategic oversight of Patient Transport Services (PTS) operations and performance management
Collaborative leadership with NEPTS planning and distribution teams
Financial management including budget control and cost improvement initiatives
Quality assurance and compliance management
Stakeholder relationship management and communication
Workforce development and team leadership
Policy development and strategic planning
Business continuity and risk management

Requirements

Education

Master's degree or equivalent experience in operational service delivery

Experience

Extensive NHS senior management experience

Required Skills

Strategic thinking Analytical reasoning Problem-solving Financial management Business planning Performance monitoring Team management Interpersonal communication Influencing abilities
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Sauge AI Market Intelligence

Industry Trends

Healthcare service integration is driving increased demand for operational efficiency in patient transport services Digital transformation in NHS services is creating new opportunities for service optimization Growing focus on sustainable and cost-effective healthcare delivery models Increasing emphasis on patient experience and care quality metrics in transport services

Salary Evaluation

The offered salary range of £62,215 - £72,293 is competitive for senior operational roles in NHS trusts, positioning slightly above market median for similar positions in the North West region

Role Significance

Expected to oversee a large operational team of 50+ staff members across multiple service areas
Senior leadership position with direct impact on service delivery and strategic planning, reporting to Head of Operations with significant autonomy in operational decision-making

Key Projects

Service efficiency optimization initiatives Performance management system implementation Stakeholder engagement programs Cost reduction and resource optimization projects Quality improvement initiatives

Success Factors

Strong operational leadership experience in healthcare settings Ability to balance service quality with financial efficiency Excellence in stakeholder management and communication Track record of successful change management Deep understanding of NHS operational frameworks

Market Demand

High demand for experienced operational leaders in healthcare services, particularly those with combined expertise in logistics and patient care management

Important Skills

Critical Skills

Operational management expertise in healthcare settings Strategic planning and implementation capabilities Financial management and budget control Stakeholder engagement and communication skills Change management and leadership abilities

Beneficial Skills

Knowledge of digital healthcare systems Experience with performance analytics Understanding of healthcare commissioning Project management certification Quality improvement methodologies

Unique Aspects

Integration of emergency and non-emergency transport services
Complex stakeholder environment requiring sophisticated management approach
Opportunity to influence regional healthcare service delivery
Balance of operational and strategic responsibilities

Career Growth

2-4 years in role typical before progression to higher leadership positions

Potential Next Roles

Head of Operations Director of Patient Services Regional Operations Director Chief Operating Officer

Company Overview

North West Ambulance Service NHS Trust

NWAS is one of the largest ambulance trusts in England, providing essential emergency and non-emergency medical services across the North West region

Leading ambulance service provider in the North West region with strong reputation for service quality and innovation
Significant regional employer with extensive operational network across multiple counties
Professional healthcare environment with strong emphasis on teamwork, development, and public service values
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