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Deputy Project Manager - Job Opportunity at ICF

Washington, United States
Full-time
Senior
Posted: April 23, 2025
On-site
USD 173,079 - 294,235 per year

Benefits

Comprehensive EEO policy and workplace accommodations
Professional development opportunities
Public Trust Clearance sponsorship

Key Responsibilities

Strategic oversight of ServiceNow CMS implementation and operations
Call center technology and operational strategy development
Cross-functional team leadership and third-party vendor management
Quality assurance and risk management
Performance metrics tracking and optimization
Strategic documentation and stakeholder communication

Requirements

Education

Bachelor's degree or Master's degree

Experience

8 years with Bachelor's or 6 years with Master's

Required Skills

ServiceNow expertise Project management Rapid Application Development (RAD) CRM tools Excellent writing and editing Strong analytical and problem-solving Technical industry knowledge Multi-project management

Certifications

Public Trust Clearance eligibility
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Sauge AI Market Intelligence

Industry Trends

Digital transformation initiatives are driving increased demand for ServiceNow expertise, particularly in government sectors Integration of AI and automation in call center operations is creating new demands for technical project managers Growing emphasis on customer experience optimization is elevating the importance of CRM and contact center modernization projects Federal agencies are accelerating their technology modernization efforts, creating stable long-term demand

Salary Evaluation

The offered salary range is competitive for the DC market, particularly for government contractors. The wide range (173K-294K) suggests significant room for advancement and recognition of extensive experience. This positions the role in the upper quartile for similar positions in the region.

Role Significance

Based on the scope, likely managing a team of 10-15 technical specialists and coordinating with multiple stakeholder groups
This is a senior role with significant strategic influence, serving as the primary technical and operational deputy to the Project Manager. The position bridges technical implementation with business strategy.

Key Projects

ServiceNow platform implementation and optimization Call center modernization initiatives Federal agency digital transformation programs Process automation and efficiency improvements Customer experience enhancement projects

Success Factors

Deep technical knowledge combined with strong business acumen Ability to navigate federal agency requirements and culture Experience with large-scale system implementations Strong stakeholder management capabilities Proactive risk management approach

Market Demand

Very high demand, driven by federal digital transformation initiatives and the specialized combination of ServiceNow expertise with project management skills. The DC market shows particular strength in this sector.

Important Skills

Critical Skills

ServiceNow expertise is essential for platform optimization and strategic implementation Project management skills are crucial for coordinating complex technical initiatives Federal sector understanding is vital for navigating agency requirements Strong communication abilities are necessary for stakeholder management

Beneficial Skills

Knowledge of emerging technology trends Experience with agile methodologies Understanding of federal procurement processes Change management expertise

Unique Aspects

Combination of technical and operational leadership requirements
Strong focus on federal agency work
Emphasis on both traditional project management and modern technology implementation
Significant salary range indicating growth potential

Career Growth

2-3 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Program Manager Director of Technology Operations Head of Digital Transformation Chief Technology Officer

Company Overview

ICF

ICF is a global consulting and technology services firm with strong federal government presence and growing commercial sector influence

Leading position in government consulting with significant market share in digital transformation projects
Major player in the DC federal contracting space with established agency relationships
Professional consulting environment with emphasis on technical excellence and mission impact
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