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Design Research Analyst - Job Opportunity at Visa USA Inc.

New York, United States
Full-time
Mid-level
Posted: April 14, 2025
Hybrid
USD 117,600 - 182,300 per year

Benefits

Competitive 401(k) plan with company matching
Comprehensive medical, dental and vision coverage
Advanced FSA/HSA options for tax-advantaged healthcare savings
Company-sponsored life insurance program
Generous PTO policy supporting work-life balance
Innovative wellness program with holistic health focus
Performance-based bonus potential
Equity compensation opportunities

Key Responsibilities

Lead strategic user research initiatives to shape product development decisions
Drive design thinking workshops and facilitate stakeholder engagement
Conduct comprehensive user research using multiple methodologies
Develop actionable insights and recommendations from research data
Create and present high-impact research deliverables
Implement research strategies across remote and in-person environments
Collaborate with product teams to integrate research findings

Requirements

Education

Master's degree in Computer Science or related field

Experience

Not explicitly stated but implied mid-level experience based on responsibilities

Required Skills

User research methodologies Design thinking facilitation Usability testing Information architecture Survey design Data synthesis Stakeholder management Research tools proficiency
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Sauge AI Market Intelligence

Industry Trends

Digital payments industry experiencing rapid transformation with emphasis on user-centered design Growing focus on inclusive financial services driving need for comprehensive user research Increased demand for remote research capabilities in post-pandemic environment Rising importance of behavioral economics in financial product design

Salary Evaluation

The offered salary range of USD 117,600 - 182,300 is competitive for the New York market and reflects the strategic importance of user research in financial technology. The range allows for experience variation and additional skills premium.

Role Significance

Typically part of a 5-10 person research team within larger product organization
Mid-level position with significant strategic influence on product development and user experience decisions

Key Projects

Digital payment platform user experience optimization Financial inclusion initiative research Cross-cultural user behavior studies Payment security user interaction analysis

Success Factors

Strong synthesis abilities to translate research into actionable insights Excellent stakeholder management and communication skills Balance of technical understanding and user empathy Ability to work across multiple research methodologies

Market Demand

High demand role driven by financial industry's digital transformation and focus on user experience. Design research skills are increasingly critical as financial products become more complex and user-centric.

Important Skills

Critical Skills

Research methodology expertise for financial technology context Stakeholder management in complex corporate environment Data synthesis for actionable product insights Cross-cultural research capabilities

Beneficial Skills

Financial technology domain knowledge Behavioral economics understanding Security and compliance awareness International market research experience

Unique Aspects

Opportunity to influence global payment systems used by billions
Access to extensive research resources and advanced technology
Exposure to complex financial systems and security considerations
Global scope of research impact

Career Growth

2-3 years in role before advancement, depending on impact and organizational growth

Potential Next Roles

Senior Design Research Lead User Experience Research Manager Product Strategy Director Customer Experience Director

Company Overview

Visa USA Inc.

Visa is a global leader in digital payments, processing billions of transactions annually and driving financial technology innovation

Industry leader with significant market share and technological advantage in global payments
Strong presence in New York financial technology hub with significant investment in research and development
Professional corporate environment with emphasis on innovation and global collaboration
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