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Digital Employee Experience Manager - Job Opportunity at Die Schweizerische Post

Bern or Lausanne, Switzerland
Full-time
Senior
Posted: April 29, 2025
Hybrid
CHF 113,000-128,000 per year

Benefits

Enhanced work-life balance with 6 weeks vacation (above Swiss market standard of 4-5 weeks)
Progressive parental leave policy indicating strong family-friendly culture
Employee discount program through personnel vouchers
Flexible work location policy including workation options
Hybrid working model with home office possibilities
Modern workplace environment with latest digital tools

Key Responsibilities

Lead the development and implementation of user-centric personas for digital workplace strategy, driving data-informed decision making
Architect and optimize end-to-end digital employee journeys from onboarding to offboarding, with focus on experience enhancement
Conduct comprehensive digital user experience analysis using advanced feedback mechanisms and analytics tools
Drive cross-functional collaboration between IT, HR, and business units to ensure seamless integration of digital solutions
Develop and execute strategic communication plans for digital service adoption
Lead continuous improvement initiatives based on quantitative and qualitative user data

Requirements

Education

University degree in Business Administration, Business Information Technology or similar field

Experience

Demonstrated experience in Customer/User Experience Management, Digital Transformation and Project Management

Required Skills

Quantitative and qualitative user research expertise Usability assessment and optimization Agile working methodologies Data-driven decision making Complex problem-solving abilities Stakeholder management Fluency in German and French Good command of English Strong communication skills
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Sauge AI Market Intelligence

Industry Trends

Growing focus on employee experience as a key differentiator in talent retention and productivity enhancement in Swiss market Increasing integration of digital workplace solutions accelerated by post-pandemic workplace transformation Rising demand for data-driven approaches to workplace experience optimization in large enterprises Trend towards unified employee experience platforms combining HR, IT, and workplace services

Salary Evaluation

The offered salary range of CHF 113,000-128,000 is competitive for the Swiss market, positioning slightly above median for similar roles in major Swiss cities. This reflects the strategic importance of the position and the comprehensive skill set required.

Role Significance

Likely leads a small specialized team while coordinating with multiple stakeholders across IT, HR, and business units
Senior strategic position with direct impact on organizational digital transformation and employee satisfaction metrics

Key Projects

Digital workplace transformation initiatives focusing on user experience optimization Employee journey mapping and enhancement programs Digital tool adoption and change management campaigns User research and analytics implementation projects

Success Factors

Strong ability to bridge technical and business perspectives while maintaining focus on user needs Excellence in stakeholder management and cross-functional collaboration Data-driven decision-making capability combined with user-centric design thinking Change management expertise and strong communication skills in multiple languages

Market Demand

High demand with growing trajectory as organizations prioritize digital workplace transformation and employee experience initiatives

Important Skills

Critical Skills

User experience research and analysis expertise essential for data-driven workplace optimization Change management and stakeholder communication skills crucial for digital transformation success Multilingual communication abilities vital for effective cross-regional collaboration

Beneficial Skills

Knowledge of emerging workplace technologies and digital tools Understanding of HR processes and employee journey mapping Experience with agile methodologies and digital project management

Unique Aspects

Rare opportunity to shape digital employee experience at national scale
Multilingual work environment requiring German, French, and English proficiency
Combination of traditional institutional stability with digital transformation focus

Career Growth

2-3 years in role with potential for advancement based on successful digital transformation initiatives

Potential Next Roles

Head of Digital Workplace Director of Employee Experience Chief Experience Officer Digital Transformation Leader

Company Overview

Die Schweizerische Post

Die Schweizerische Post is Switzerland's national postal service and one of the country's largest employers, undergoing significant digital transformation

Industry leader in Swiss postal and logistics services with strong focus on digital innovation
Major employer with significant presence across Switzerland, particularly in Bern and Lausanne regions
Progressive work environment with strong emphasis on digital innovation and employee well-being
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