Home Jobs Digital Strategy and Transformation Manager (Project Management, RBST)
Back to Jobs

Digital Strategy and Transformation Manager (Project Management, RBST) - Job Opportunity at Bank of China (Hong Kong)

Hong Kong, HK
Full-time
Mid-level
Posted: June 9, 2025
On-site
HKD 600,000 - 900,000 per year (USD 77,000 - 115,000). This estimate reflects the mid-level management position in Hong Kong's competitive banking sector, considering the role's strategic importance, required bilingual capabilities, and the premium that major Chinese banks pay for digital transformation expertise in the region.

Key Responsibilities

Establish comprehensive methodologies, processes and standards that will define the strategic direction of Personal Banking's digital transformation, ensuring systematic approach to customer-centric innovation
Lead the development of clear digital roadmaps and annual strategic initiatives that position Personal Banking at the forefront of financial technology adoption and customer experience excellence
Facilitate cross-functional workshops utilizing advanced methodologies including value stream mapping, Design Thinking, and agile practices to drive organizational change and project success
Architect and implement robust business analytics and experience management frameworks that enable data-driven decision making and continuous optimization of digital services
Monitor emerging fintech trends and competitive landscape to identify strategic opportunities and maintain market leadership in digital banking services
Coordinate IT demand planning and resource allocation for Personal Banking, ensuring optimal alignment between technology investments and business objectives

Requirements

Education

University degree in Business, Finance, Computer Science, Engineering or related disciplines

Experience

Minimum 3 years of experience in banks, large technology companies and consultant companies

Required Skills

Experience in digital business strategy plan/roadmap, maturity measurement and diagnosis Strong understanding of advance digital working methodologies including agile, lean, value stream mapping and design thinking Be able to manage and build up rapport with professional and different level of business and technology stakeholders Proficiency in both English and Chinese with good communication and presentation skills

Certifications

Agile Product Owner/Scrum Master Six Sigma professional qualification
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The banking sector in Asia-Pacific is experiencing rapid digital transformation driven by changing consumer expectations, with traditional banks investing heavily in digital customer journeys and omnichannel experiences to compete with fintech disruptors. Hong Kong's position as a financial hub is accelerating this trend, with regulatory support for digital banking initiatives and open banking frameworks. Financial institutions are increasingly adopting agile methodologies and design thinking approaches to accelerate product development cycles and improve customer experience, moving away from traditional waterfall project management to more iterative and customer-centric approaches. The integration of advanced analytics and customer experience management platforms has become critical for banks to personalize services, optimize operations, and maintain competitive advantage in an increasingly saturated market where customer acquisition costs are rising significantly.

Role Significance

Typically manages matrix teams of 8-15 professionals including business analysts, project managers, UX designers, and coordinates with multiple stakeholder groups across IT, operations, and business units. May not have direct reports but exercises significant influence through project leadership.
This is a strategic mid-level management position that bridges business strategy and technology implementation, with significant influence on the bank's digital direction for Personal Banking. The role carries substantial responsibility for shaping customer experience and driving organizational change across multiple departments.

Key Projects

End-to-end digital customer journey redesign projects spanning account opening, loan applications, and wealth management services Implementation of omnichannel banking platforms integrating mobile, web, and branch experiences Business process reengineering initiatives using lean and agile methodologies to improve operational efficiency Customer analytics platform deployment for personalization and predictive banking services

Success Factors

Ability to translate complex business requirements into actionable digital strategies while maintaining alignment with regulatory requirements and risk management frameworks specific to banking operations Strong stakeholder management skills to navigate the complex organizational structure of a large international bank, building consensus among diverse groups including technology teams, business units, compliance, and senior management Deep understanding of both Eastern and Western business practices given the bank's heritage and international scope, with cultural sensitivity to manage relationships across different business units and geographical locations Proven capability to drive organizational change management in traditional banking environments where legacy systems and established processes require careful transformation strategies

Market Demand

High demand - Digital transformation roles in traditional banking are experiencing strong growth as institutions accelerate modernization efforts to compete with digital-native financial services providers and meet evolving regulatory requirements.

Important Skills

Critical Skills

Digital strategy and roadmap development skills are essential as the role requires translating abstract digital transformation goals into concrete implementation plans that can be executed across multiple business units while maintaining alignment with regulatory requirements and risk management frameworks Agile and lean methodology expertise is crucial for driving organizational change in a traditional banking environment where legacy systems and established processes require careful transformation strategies, and where the ability to demonstrate quick wins while managing long-term strategic initiatives is vital for stakeholder buy-in

Beneficial Skills

Advanced data analytics and customer experience design capabilities would provide significant advantage as banks increasingly rely on data-driven insights to personalize services and optimize operations, while UX/UI design thinking becomes more important for customer-facing digital products Regulatory technology (RegTech) knowledge and understanding of financial services compliance frameworks would be valuable given the heavily regulated nature of banking operations and the increasing focus on automated compliance solutions in digital banking platforms

Unique Aspects

This role offers rare opportunity to shape digital banking strategy for one of China's largest banks during a critical period of digital transformation, with potential impact on millions of customers across multiple markets and direct influence on the bank's competitive positioning in the Asia-Pacific region
The position provides unique exposure to both traditional banking operations and cutting-edge fintech innovations, as the bank balances its established market presence with the need to compete against digital-native financial service providers and maintain relevance with younger customer segments
Working at the intersection of Mainland China and international markets offers distinctive insights into regulatory environments, customer behaviors, and business practices across different jurisdictions, providing valuable experience for future leadership roles in global financial services

Career Growth

Typical progression to senior leadership roles occurs within 4-6 years given the accelerated pace of digital transformation in banking and the strategic nature of this position. Success in this role provides excellent foundation for C-level positions in digital banking.

Potential Next Roles

Head of Digital Banking or Chief Digital Officer roles within 3-5 years, particularly in regional banking operations Senior Strategy roles in fintech companies or consulting firms specializing in financial services transformation Country or regional management positions overseeing broader digital initiatives across multiple business lines

Company Overview

Bank of China (Hong Kong)

Bank of China (Hong Kong) is one of the three note-issuing banks in Hong Kong and a leading commercial banking group with strong Mainland China connections. As a subsidiary of Bank of China Limited, it serves as a crucial bridge between Mainland China and international markets, offering comprehensive banking services to individual and corporate customers.

Holds a dominant position in Hong Kong's banking sector with significant market share in both retail and commercial banking. The bank is well-positioned to benefit from increased financial integration between Hong Kong and Mainland China, particularly through initiatives like the Greater Bay Area development and various connect schemes.
This role is strategically important as Hong Kong serves as the bank's international hub for digital innovation, with initiatives developed here often being scaled across the broader Bank of China network throughout Asia and globally. The position offers exposure to both local Hong Kong market dynamics and broader regional expansion strategies.
Combines traditional Chinese banking culture with international professional standards, emphasizing relationship building, long-term strategic thinking, and collaborative decision-making. The work environment typically values stability, professional development, and cross-cultural competence, with opportunities for regional mobility within the broader Bank of China network.
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.