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Directeur Parcours Client - Job Opportunity at Renault Group

Paris, France
Full-time
Executive
Posted: May 27, 2025
On-site
EUR 120,000 - 160,000 per year, reflecting the executive nature of this role within a major automotive group, the extensive digital transformation responsibilities, and the strategic importance of financial services to Renault's business model

Benefits

Inclusive work environment fostering diversity and individual growth
Equal opportunity employment regardless of personal characteristics
Workplace accommodation support for disabilities and special needs
Real-time application tracking and candidate portal access
Data protection and privacy compliance for personal information

Key Responsibilities

Co-develop and execute comprehensive digital business strategy for Mobilize Financial Services ecosystem, driving digital transformation across existing businesses and new digital ventures
Lead cross-functional Agile Scrum teams to deliver strategic digital initiatives with direct impact on group-wide performance and market positioning
Establish and manage Digital Control Tower processes, ensuring optimal resource allocation and strategic arbitrage across all digital initiatives
Drive digital innovation and ecommerce strategy development, creating high-performance digital products that enhance customer experience and business value
Design and implement lean and agile organizational culture and methodology for digital operations across headquarters and country subsidiaries
Manage and coordinate country digital and customer experience teams, building scalable governance structures and operational frameworks
Lead budget negotiation and resource management for digital business initiatives, ensuring ROI optimization and strategic alignment
Establish comprehensive KPI and OKR dashboards for digital business performance measurement and continuous improvement
Build and nurture internal and external digital innovation ecosystems, fostering collaboration across business units and stakeholders
Champion digital evangelism and cultural transformation, promoting digital mindset adoption from leadership down through the organization

Requirements

Education

Graduate with a Master's degree (bac+5)

Experience

8 years of experience in the digital field Minimum, 5-7 years of experience in a similar role designing and launching digital platforms & product management

Required Skills

Proven track record of leading successful digital transformation and ecommerce projects Knowledge of the main IT architectures used in the digital field At least one experience in team management Autonomy & proactive approach Analytical skills, pedagogy, and organizational sense Rigorous and methodical Communication and interpersonal skills Ability to animate and communicate Stay close to the evolutions, expectations, and challenges of the business Anticipation of the impacts of technological evolutions Fluent English (minimum TOEIC score of 850) Understand core business processes and associated technical solutions Have an innovative and disruptive mindset, constantly looking forward Experience managing and leading a digital/customer experience team Proven influencing and collaboration skills Good expertise in key digital principles, including lean&agile methodologies
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Sauge AI Market Intelligence

Industry Trends

The automotive industry is experiencing unprecedented digital transformation driven by the shift toward mobility-as-a-service models, with traditional manufacturers like Renault pivoting to become comprehensive mobility solution providers rather than just vehicle manufacturers. This transformation requires sophisticated digital customer journey management and integrated financial services platforms. Financial services within automotive ecosystems are becoming increasingly critical as companies seek to capture value throughout the entire customer lifecycle, from initial vehicle interest to financing, insurance, maintenance, and eventual resale or upgrade services. The convergence of automotive and fintech is creating new competitive dynamics, with traditional automakers competing against both established financial institutions and emerging digital-first mobility platforms, requiring advanced digital capabilities and customer experience excellence.

Role Significance

Likely managing 15-25 professionals across multiple countries including digital specialists, UX designers, analytics experts, and country-specific customer experience teams, with matrix management responsibilities extending to IT digital teams and cross-functional project groups.
This is a senior executive position reporting directly to the Marketing and Strategy Director, with significant strategic influence over Renault Group's digital transformation agenda and direct responsibility for shaping the future of customer experience across multiple markets and business units.

Key Projects

Implementation of end-to-end digital customer journey platforms spanning vehicle discovery, financing, purchase, and post-sale services Development of AI-powered customer experience optimization systems and predictive analytics capabilities Cross-market digital standardization initiatives ensuring consistent brand experience across Renault Group's international footprint

Success Factors

Ability to navigate complex matrix organizations and influence stakeholders across multiple hierarchies, countries, and functional areas without direct authority over all team members Deep understanding of both automotive industry dynamics and financial services regulations, enabling effective bridge-building between traditional automotive operations and emerging fintech requirements Proven capability in scaling digital operations across diverse international markets while maintaining consistent brand experience and operational efficiency Strategic thinking combined with hands-on execution skills, capable of developing long-term digital vision while managing day-to-day operational challenges and resource constraints

Market Demand

High demand for senior digital transformation leaders in automotive financial services, as traditional manufacturers urgently seek executives capable of bridging automotive industry knowledge with advanced digital and fintech expertise

Important Skills

Critical Skills

Cross-functional leadership and stakeholder management capabilities are absolutely essential given the complex matrix organization structure and the need to coordinate across IT, marketing, country operations, and OEM partnerships without direct hierarchical authority over all involved teams. Deep digital transformation expertise combined with automotive industry knowledge represents a rare and highly valuable skill combination, as traditional automotive companies struggle to find leaders who understand both domains at the strategic level required for this role. Agile and lean methodology expertise is critical for success in this role, as the position requires implementing rapid iterative development processes within traditionally slower-moving automotive industry timelines and regulatory constraints.

Beneficial Skills

AI and machine learning knowledge would provide significant advantages as the automotive industry increasingly relies on predictive analytics for customer experience optimization and personalized financial services offerings. International market experience and cultural sensitivity would be highly valuable given the role's responsibility for coordinating digital initiatives across multiple countries with varying regulatory environments and customer preferences. Venture capital or startup experience could provide valuable perspective on innovation speed and resource optimization, helping to introduce startup-like agility within the corporate automotive environment.

Unique Aspects

Rare opportunity to shape the digital future of a century-old automotive brand while building cutting-edge fintech capabilities from within an established industrial organization
Direct involvement in the strategic pivot of a major automotive manufacturer toward mobility services, representing one of the most significant industry transformations in automotive history
Unique position bridging traditional automotive engineering excellence with emerging digital-first customer experience expectations and financial services innovation
Opportunity to influence digital standardization across multiple OEM relationships and white-label partnerships, extending impact beyond Renault Group's direct operations

Career Growth

3-5 years to progress to C-suite roles, given the strategic nature of this position and the rapid evolution of the automotive digital landscape

Potential Next Roles

Chief Digital Officer or Chief Customer Officer positions within major automotive or mobility companies Senior executive roles in automotive fintech startups or established financial services companies entering mobility markets Strategic consulting leadership positions focusing on automotive industry digital transformation

Company Overview

Renault Group

Renault Group stands as one of Europe's leading automotive manufacturers with a strong commitment to sustainable mobility and digital innovation. The company has been actively transforming from a traditional automaker to a comprehensive mobility and energy services provider, with Mobilize Financial Services representing a critical component of this strategic evolution.

Major European automotive player with significant global presence, competing directly with Volkswagen Group, Stellantis, and other established manufacturers while facing increasing pressure from Tesla and emerging Chinese automotive brands in the electric and digital mobility space.
This Paris-based role positions the executive at the heart of European automotive innovation, with direct influence over Renault's digital strategy across multiple European markets and coordination responsibilities extending to the company's global operations and OEM partnerships.
Large corporate environment emphasizing innovation, sustainability, and inclusive collaboration, with strong emphasis on agile methodologies and cross-functional teamwork typical of companies undergoing significant digital transformation
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