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Director, Customer Success Supply Chain - Job Opportunity at Infor

Remote, United States
Full-time
Senior
Posted: February 9, 2025
Remote
USD 160,000 - 200,000 per year plus bonus potential, based on enterprise software industry standards for senior customer success leadership roles

Benefits

Competitive benefits package aligned with enterprise software industry standards
Professional development opportunities through Principle Based Management framework
Remote work flexibility with emphasis on work-life balance
Career advancement within a global technology leader

Key Responsibilities

Lead strategic customer success initiatives for CloudSuite Supply Chain solutions with direct impact on enterprise-wide adoption
Drive cross-functional collaboration between sales, product, and development teams to enhance solution delivery
Develop and execute customer remediation and adoption programs to increase satisfaction metrics
Conduct high-level solution demonstrations and roadmap discussions with key stakeholders
Guide strategic implementation of supply chain solutions across service industry verticals

Requirements

Education

Bachelor's or Master's degree in organizational development, Technology, Engineering, Math, Computer Science

Experience

Senior level experience in CloudSuite Supply Chain solutions

Required Skills

CloudSuite Supply Chain solution expertise Solution Architecture experience Program management capabilities Supply Chain industry knowledge Stakeholder management C-level presentation skills Strategic planning Customer relationship management
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Sauge AI Market Intelligence

Industry Trends

Enterprise cloud solutions are experiencing accelerated adoption across the supply chain sector, with particular emphasis on integration capabilities and real-time visibility The shift towards service-industry specific supply chain solutions indicates a growing market segment requiring specialized expertise Increasing demand for customer success leadership roles reflects the enterprise software industry's focus on retention and expansion strategies

Role Significance

Typically leads a virtual team of 5-8 customer success managers while coordinating with cross-functional teams of 15-20 members
Strategic leadership position with direct influence on customer satisfaction and solution adoption metrics

Key Projects

Enterprise-wide supply chain solution implementations Customer satisfaction improvement programs Strategic adoption acceleration initiatives Cross-functional process optimization projects

Success Factors

Deep understanding of both technical solution capabilities and business process implications Ability to translate technical capabilities into business value propositions Strong program management skills with focus on measurable outcomes Executive-level communication and relationship building capabilities

Market Demand

High demand position due to the convergence of supply chain transformation initiatives and enterprise cloud adoption acceleration

Important Skills

Critical Skills

Deep CloudSuite Supply Chain solution knowledge - essential for credible strategic guidance Executive communication skills - crucial for stakeholder management and program buy-in Program management expertise - fundamental for driving adoption initiatives Industry-specific supply chain knowledge - vital for understanding customer challenges

Beneficial Skills

Change management expertise Data analysis capabilities Process optimization experience Industry certification in supply chain management

Unique Aspects

Specialized focus on service industry supply chain solutions sets this role apart from general customer success positions
Combination of technical expertise and strategic business acumen requirements indicates a highly specialized position
Strong emphasis on program development and execution rather than just relationship management

Career Growth

2-4 years in role before advancement, depending on business impact and market conditions

Potential Next Roles

VP of Customer Success Chief Customer Officer Global Supply Chain Solutions Director Strategic Solutions Executive

Company Overview

Infor

Infor stands as a major player in the enterprise cloud software market, serving over 60,000 organizations globally with industry-specific solutions

Top-tier enterprise software provider with strong market presence in industry-specific cloud solutions
Global operation with significant North American presence, offering remote work flexibility while maintaining strategic office locations
Values-driven organization emphasizing Principle Based Management, fostering innovation and professional growth
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