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Director of Customer Experience Insights - Job Opportunity at Microsoft

United States
Full-time
Executive
Posted: January 21, 2025
Remote
USD 129,200 - 299,400 per year

Benefits

Remote work flexibility with 100% WFH option
Comprehensive benefits package typical of Microsoft's enterprise-level offering
Career development and advancement opportunities within a 17,000+ employee organization
Opportunity to drive strategic initiatives in a global technology leader

Key Responsibilities

Lead strategic development of CX insights programs impacting global enterprise operations
Drive executive-level decision making through data-driven insights and recommendations
Manage and develop a team of insights leaders to deliver actionable intelligence
Champion customer-centric strategies across organizational initiatives
Synthesize complex data into actionable business recommendations
Build and maintain strategic stakeholder relationships across functions
Drive innovation in research methodologies and customer understanding

Requirements

Education

Bachelor's degree in marketing, Business, Statistics or related field

Experience

10+ years in consulting, change management, project management, customer insights, or related fields

Required Skills

Strategic thinking Data analysis Leadership Stakeholder management Research design Data visualization Business acumen Cross-functional collaboration Change management
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Sauge AI Market Intelligence

Industry Trends

The convergence of data analytics and customer experience is driving increased demand for leaders who can translate complex insights into actionable business strategies Growing emphasis on predictive analytics and AI integration in CX strategy development Shift towards real-time customer feedback systems and adaptive experience management Rising importance of cross-channel experience optimization in enterprise technology

Salary Evaluation

The offered range is competitive for an executive CX role, reflecting Microsoft's market position. Top-end compensation near $300K aligns with similar roles at FAANG companies.

Role Significance

Likely managing a team of 5-10 direct reports with broader influence across hundreds of stakeholders
Director-level position with significant strategic influence on Microsoft's global CX strategy and execution

Key Projects

Enterprise-wide CX transformation initiatives Customer journey mapping and optimization programs Strategic insight programs informing product development Cross-functional experience improvement initiatives

Success Factors

Ability to influence executive stakeholders through data-driven storytelling Strong understanding of enterprise technology ecosystem and B2B customer dynamics Track record of translating customer insights into measurable business improvements Experience with large-scale organizational change management

Market Demand

Very high demand, driven by enterprise-wide digital transformation initiatives and increasing focus on customer-centric business models

Important Skills

Critical Skills

Strategic thinking and business acumen for enterprise-level decision making Advanced data analysis and insight generation capabilities Executive stakeholder management and influence Change management and organizational transformation expertise

Beneficial Skills

Knowledge of emerging CX technologies and methodologies Understanding of machine learning and AI applications in CX Experience with enterprise software and cloud services International business experience

Unique Aspects

Opportunity to influence CX strategy at one of the world's largest technology companies
Significant autonomy with fully remote work option
Direct impact on Microsoft's ambition to become the CX leader across industries

Career Growth

Typical tenure in role 3-5 years before advancement to VP level, depending on impact and organizational growth

Potential Next Roles

VP of Customer Experience Chief Experience Officer Chief Customer Officer Global Head of Customer Strategy

Company Overview

Microsoft

Microsoft stands as a global leader in enterprise technology, cloud computing, and digital transformation solutions

One of the world's most valuable companies with significant market influence in enterprise software and cloud services
Global role with significant influence across international markets and diverse customer segments
Innovation-driven environment with strong emphasis on growth mindset and inclusive leadership
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