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Director of Operations - Job Opportunity at PLAN of Massachusetts and Rhode Island, Inc.

Quincy, United States
Full-time
Executive
Posted: February 25, 2025
On-site
USD 125,000 per year

Benefits

Comprehensive retirement planning with 401(k) and matching program indicating long-term investment in employee financial security
Full healthcare package including medical, dental and vision coverage demonstrating commitment to employee wellbeing
Professional development assistance showing investment in career growth
Employee assistance program and flexible spending accounts offering work-life balance support
Competitive PTO package enabling work-life integration

Key Responsibilities

Strategic leadership of program services team with P&L responsibility and operational oversight
Executive-level stakeholder management and relationship building to drive collaborative initiatives
Financial stewardship including budget management and operational viability oversight
Team development and performance optimization across multiple departments
Quality assurance and regulatory compliance management
Cross-functional leadership driving organizational transformation and growth

Requirements

Education

Master's degree preferred in business, social work, healthcare administration, or related human service field

Experience

Minimum 5 years proven operational and leadership experience in human services, financial institution, healthcare and/or nonprofit setting

Required Skills

Advanced proficiency in Salesforce or similar CRM Expert level Office 365 including video conferencing platforms Advanced Excel, Word, and PowerPoint skills Superior communication and interpersonal abilities Strategic planning and execution capabilities Change management expertise Budget management proficiency Team leadership and development skills
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Sauge AI Market Intelligence

Industry Trends

Increasing focus on special needs trust administration and wealth management services for disabled individuals, driven by aging population demographics Growing demand for integrated social services and financial management solutions in the nonprofit sector Rising importance of technology integration in service delivery and program management Expanding regulatory requirements in special needs trust management requiring sophisticated operational oversight

Salary Evaluation

The offered salary of $125,000 is aligned with market rates for nonprofit executive operations roles in the Northeast region, though slightly below similar positions in for-profit financial services

Role Significance

Medium-sized team structure typical of regional nonprofit, likely managing 15-25 direct and indirect reports across multiple functions
Executive leadership position with direct impact on organizational strategy and service delivery effectiveness

Key Projects

Service delivery model optimization and modernization initiatives Cross-departmental efficiency improvement programs Regulatory compliance and risk management frameworks Strategic partnership development and stakeholder engagement campaigns

Success Factors

Ability to balance social service mission with operational efficiency Strong understanding of special needs trust administration and regulatory environment Excellence in stakeholder management across diverse constituencies Track record of implementing systematic operational improvements

Market Demand

High demand due to increasing complexity of special needs trust administration and growing market for specialized financial services

Important Skills

Critical Skills

Financial operations management expertise essential for trust administration oversight Stakeholder communication skills crucial for managing diverse constituency needs Strategic planning capability vital for organizational growth and service expansion Regulatory compliance knowledge critical for trust administration

Beneficial Skills

Experience with disability services and advocacy Knowledge of investment management principles Background in social work or human services Technology implementation experience

Unique Aspects

Rare combination of financial services expertise and social service mission
Direct impact on quality of life for disabled individuals and their families
Opportunity to shape service delivery in growing specialized market

Career Growth

Typical tenure of 3-5 years before advancement to larger organization or broader executive role

Potential Next Roles

Chief Operating Officer in larger nonprofit organization CEO of similar-sized nonprofit Executive Director of financial services organization

Company Overview

PLAN of Massachusetts and Rhode Island, Inc.

Specialized nonprofit focused on special needs trust administration and support services across two states

Regional leader in specialized financial services for disabled individuals
Strong presence in Massachusetts and Rhode Island with potential for expansion
Mission-driven environment balancing professional financial services with social impact focus
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