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Director of Operations - Job Opportunity at TH Experiential

New York, United States
Full-time
Executive
Posted: March 24, 2025
Remote
USD 150,000 - 200,000 annually plus bonus, based on NYC market rates for Director-level positions in marketing agencies

Benefits

Comprehensive medical and dental coverage with competitive market rates
401K with guaranteed contribution - above market standard
Flexible remote work policy supporting work-life balance
Generous PTO package including holidays and sick leave
Performance-based annual bonus structure
Career development and advancement opportunities

Key Responsibilities

Lead strategic business planning and execution alongside executive team
Oversee comprehensive performance management systems and KPI tracking
Manage cross-functional operations including IT, HR, and vendor relationships
Direct financial operations and profitability analysis
Drive operational efficiency improvements and process optimization
Ensure alignment between creative deliverables and business objectives
Maintain compliance and risk management protocols

Requirements

Education

Bachelor's degree in business, operations, or related field (Master's preferred)

Experience

Senior-level operations management experience required

Required Skills

Strategic business planning Performance management Financial analysis Process optimization Team leadership Project management Vendor management Proficiency in Harvest, Asana, and QuickBooks
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Sauge AI Market Intelligence

Industry Trends

The experiential marketing industry is experiencing rapid growth, currently valued at $128B with increasing demand for integrated digital-physical experiences Shift towards data-driven campaign measurement and ROI tracking is creating new operational complexities Growing emphasis on sustainable and scalable operational models in agency environments Increased focus on technology integration and automation in agency operations

Role Significance

Likely oversight of 20-30 team members across multiple departments based on agency size and structure
Executive leadership position with direct impact on company growth and operational efficiency

Key Projects

Operational systems modernization and integration Process optimization and efficiency improvements Team structure and performance framework development Financial management and profitability enhancement Vendor relationship management and optimization

Success Factors

Strong balance of strategic thinking and operational execution Ability to bridge creative and business objectives effectively Experience with rapid scaling in agency environment Track record of implementing and optimizing operational systems Strong financial acumen and project profitability focus

Market Demand

High demand role with significant growth potential due to industry expansion and increasing operational complexity in experiential marketing sector

Important Skills

Critical Skills

Operations Management: Essential for driving agency efficiency and scalability Financial Acumen: Critical for maintaining profitability in project-based business Strategic Planning: Key for aligning operations with growth objectives Technology Integration: Vital for modernizing agency operations

Beneficial Skills

Change Management: Valuable for implementing new systems and processes Creative Industry Knowledge: Helpful for bridging operational and creative needs Agile Methodology: Useful for flexible project management Data Analytics: Important for performance tracking and optimization

Unique Aspects

Rare opportunity to shape operations in a rapidly growing industry segment
Direct work with major global brands
Balance of creative and operational excellence
Strong focus on employee development and career growth

Career Growth

2-4 years in role before advancement, depending on agency growth and performance

Potential Next Roles

Chief Operating Officer General Manager Agency Partner VP of Operations

Company Overview

TH Experiential

Established experiential marketing agency with 18 years of industry presence serving major global brands

Mid-size agency competing in the premium segment of experiential marketing
Strong presence in New York with potential for national expansion
Creative, inclusive environment with focus on innovation and growth
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