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Director, Product Delivery - Job Opportunity at Voya Financial

Remote, US
Full-time
Senior
Posted: March 2, 2025
Remote
USD 148,500 - 185,620 per year

Benefits

Competitive 401(k) with 6% matching - above industry average
Unique 4% employer-paid cash balance retirement plan
Comprehensive health, dental and vision coverage
Progressive paid time off policy with 20 days PTO + 9 holidays
40 hours paid volunteer time - reflecting strong CSR commitment
Flexible Diversity Celebration Day - showing DEI focus
Substantial tuition reimbursement up to $5,250 annually
Comprehensive life insurance coverage
Holistic wellness program focusing on physical, financial, social and emotional wellbeing

Key Responsibilities

Strategic oversight of enterprise-wide claims technology ecosystem
Leadership of product management team and backlog prioritization across multiple systems
Development and execution of claims digital transformation strategy
Stakeholder management and cross-functional collaboration at executive level
AI and automation initiative leadership for claims optimization
Change management and operational readiness program direction
Performance metrics and KPI dashboard development for claims organization
Strategic vendor evaluation and partnership management
Product health and quality assurance governance

Requirements

Education

Bachelor's degree in Business, Computer Science, or a related field. A Master's degree is preferred

Experience

Minimum of 7 years of experience in product management, with a focus on claims or related fields

Required Skills

Strong leadership and communication skills Stakeholder management Agile methodology expertise UAT and business acceptance processes Claims management systems knowledge FINEOS platform expertise AI solution implementation Data analytics and reporting Change management Strategic planning
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Sauge AI Market Intelligence

Industry Trends

Financial services industry is experiencing rapid digital transformation with emphasis on claims automation and AI integration Growing focus on customer experience optimization through technology in insurance claims processing Increasing demand for integrated claims platforms that can handle multiple product verticals Rising importance of data analytics and predictive modeling in claims management

Salary Evaluation

The offered salary range of $148,500 - $185,620 aligns with market rates for senior product leadership roles in financial services, particularly considering the technical complexity and strategic nature of the position. The range reflects the role's emphasis on both technology and business leadership.

Role Significance

Based on scope, likely leading a team of 5-8 Product Managers plus indirect influence over development and business teams
Director-level position with significant strategic influence, reporting likely to VP level and managing both technical and business outcomes across the claims organization

Key Projects

Claims platform modernization and integration initiatives AI/ML implementation for claims processing optimization Cross-functional digital transformation programs Performance metrics and analytics dashboard development Operational efficiency improvement initiatives

Success Factors

Ability to balance technical expertise with business acumen Strong stakeholder management skills across technical and business domains Experience with large-scale digital transformation initiatives Deep understanding of claims processes and insurance industry dynamics Proven track record in agile product development leadership

Market Demand

High demand position due to the convergence of traditional claims management with digital transformation initiatives. Financial services companies are actively seeking leaders who can bridge technology and business operations.

Important Skills

Critical Skills

Claims management expertise with modern technology integration capabilities Strategic leadership in digital transformation Stakeholder management across technical and business domains Agile methodology implementation at scale

Beneficial Skills

AI/ML implementation experience Change management expertise Financial services industry knowledge Data analytics and visualization skills

Unique Aspects

Combination of traditional claims expertise with modern digital transformation mandate
Strong emphasis on AI and automation in claims processing
Comprehensive dual retirement benefit structure (401k + pension)
Significant focus on diversity and social responsibility initiatives

Career Growth

Typical tenure in role 3-5 years before advancement, with success metrics tied to claims transformation objectives

Potential Next Roles

VP of Product Management Chief Product Officer Head of Digital Transformation VP of Claims Operations

Company Overview

Voya Financial

Voya Financial is a leading financial, retirement, investment and insurance company focused on delivering retirement solutions and investment management services

Major player in retirement services and insurance sector with strong focus on digital transformation
Significant national presence with remote-first approach to technical leadership roles
Progressive culture emphasizing diversity, work-life balance, and social responsibility, with strong focus on employee development and wellbeing
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