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Director, Program Management - Job Opportunity at GitHub, Inc.

Remote, US
Full-time
Executive
Posted: February 28, 2025
Remote
USD 113,800 - 302,000 per year

Benefits

Competitive learning and growth opportunities
Remote-first work environment
Annual bonus potential
Stock compensation
Sales incentives for eligible roles
Comprehensive benefits package

Key Responsibilities

Lead strategic development of Engineering Customer Success initiatives
Drive AI/ML-powered digital customer success experiences
Oversee program managers across 5 business units
Manage support.github.com and technical infrastructure
Direct customer experience optimization and scalability efforts
Guide cross-functional supportability initiatives
Lead data-driven decision making and metrics tracking
Manage strategic partnerships and stakeholder relationships

Requirements

Education

Bachelor's Degree in Business or related field

Experience

10+ years in product/technical program management OR 8+ years with Bachelor's degree

Required Skills

Product/Technical Program Management Customer data analysis Journey mapping Software product development People management (4+ years) AI/ML experience Cross-functional leadership Strategic planning Customer success expertise
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Sauge AI Market Intelligence

Industry Trends

AI/ML integration is rapidly transforming customer success operations, with a projected 40% increase in AI-powered customer service solutions by 2025 Developer platforms are increasingly focusing on end-to-end customer experience optimization, particularly in enterprise segments The convergence of support, success, and AI capabilities is creating new organizational structures in tech companies

Salary Evaluation

The offered range of $113,800-$302,000 is competitive for a Director-level position in tech, particularly given GitHub's market position. The wide range suggests flexibility based on location and experience, with the upper end aligning with major tech hubs.

Role Significance

Expected to lead a substantial team of program managers across 5 business units, typically managing 15-25 direct and indirect reports
Executive-level position with strategic impact on customer success operations and company-wide digital transformation initiatives

Key Projects

AI/ML-powered customer success platform development Support infrastructure modernization Cross-functional efficiency optimization Customer experience digital transformation Technical certification program development

Success Factors

Deep understanding of AI/ML applications in customer success Proven track record of scaling technical operations Strong strategic planning and execution capabilities Excellent stakeholder management skills Data-driven decision-making expertise

Market Demand

Very high demand position due to the increasing need for AI-powered customer success leadership and the scarcity of executives with both technical and customer success expertise

Important Skills

Critical Skills

AI/ML expertise in customer success context Strategic planning and execution Cross-functional leadership Data-driven decision making

Beneficial Skills

Open source community understanding Enterprise sales experience Technical certification program knowledge International team management

Unique Aspects

Rare combination of AI/ML expertise requirement with customer success leadership
Opportunity to influence developer ecosystem at global scale
Direct impact on GitHub's AI transformation journey

Career Growth

Typical tenure of 3-5 years before advancement, with potential for expanded responsibilities within 18-24 months based on performance

Potential Next Roles

VP of Customer Success Chief Customer Officer Chief Digital Officer VP of Digital Transformation

Company Overview

GitHub, Inc.

GitHub is the world's leading AI-powered developer platform with 150 million users and 420+ million repositories, operating at the forefront of developer collaboration and AI integration

Dominant market leader in version control and developer collaboration, particularly strong in enterprise segments
Global operation with strong US presence and remote-first culture
Innovation-driven environment with strong emphasis on AI advancement and developer empowerment
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  • Salary estimates and market demand analysis
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